• Own the evolution of the Yimbly platform • Oversee complex integrations across systems • Manage external dev partners and sprints • Optimize multi-seller flows and commission structures • Lead UAT and regression testing for releases

• Create Amazon listing image templates against a defined Blankspace style system (main responsibility) • Build A+ content modules and product detail page variations (lower volume) • Produce Brandstore content as needed (sporadic) • Creating and owning your own briefs • Ensure full control over design direction, feasibility, and final output quality • Communicate directly with clients to gather and incorporate design feedback • Maintain visual consistency across product ranges within each client account

• Respond to customer inquiries through phone, email, live chat, and marketplace platforms. • Handle ecommerce support topics such as tracking, shipping, damaged products, delays, returns, product questions, and custom requests. • Review customer history and internal notes to resolve more complex or sensitive cases. • Communicate with customers in a clear, polished, professional, and empathetic tone. • Coordinate with the internal team through Microsoft Teams and Outlook. • Learn the product catalog and help customers understand available options. • Identify repetitive questions, process gaps, or workflow inefficiencies, and suggest improvements. • Support the improvement of customer service tools, chatbot flows, automated responses, or basic workflows when possible.

• Executing marketing campaigns across email, social media, and ecommerce channels • Managing product listings, promotions, and website updates • Coordinating and scheduling content across platforms (TikTok Shop, Meta, LinkedIn, email) • Ensuring all outputs are accurate (links, CTAs, formatting, timing) • Supporting campaign launches, seasonal offers, and discount campaigns • Tracking basic performance metrics and assisting with reporting • Acting as a key point of coordination between internal teams and external partners