• Respond to customer inquiries through phone, email, live chat, and marketplace platforms. • Handle ecommerce support topics such as tracking, shipping, damaged products, delays, returns, product questions, and custom requests. • Review customer history and internal notes to resolve more complex or sensitive cases. • Communicate with customers in a clear, polished, professional, and empathetic tone. • Coordinate with the internal team through Microsoft Teams and Outlook. • Learn the product catalog and help customers understand available options. • Identify repetitive questions, process gaps, or workflow inefficiencies, and suggest improvements. • Support the improvement of customer service tools, chatbot flows, automated responses, or basic workflows when possible.

• Executing marketing campaigns across email, social media, and ecommerce channels • Managing product listings, promotions, and website updates • Coordinating and scheduling content across platforms (TikTok Shop, Meta, LinkedIn, email) • Ensuring all outputs are accurate (links, CTAs, formatting, timing) • Supporting campaign launches, seasonal offers, and discount campaigns • Tracking basic performance metrics and assisting with reporting • Acting as a key point of coordination between internal teams and external partners

Role Description Senior Software Developers collaborate with Business and Quality Analysts, Designers, Project Managers and more to design software solutions that will create meaningful change for our clients. They listen thoughtfully to understand the context of a business problem and write clean and iterative code to deliver a powerful end result whilst consistently advocating for better engineering practices. By balancing strong opinions with a willingness to find the right answer, Senior Software Developers bring integrity to technology, ensuring all voices are heard. For a team to thrive, it needs collaboration and room for healthy, respectful debate. Senior Developers are the technologists who cultivate this environment while driving teams toward delivering on an aspirational tech vision and acting as mentors for more junior-level consultants. You will leverage deep technical knowledge to solve complex business problems and proactively assess your team’s health, code quality and nonfunctional requirements. Job Responsibilities - You will learn and adopt best practices like writing clean and reusable code using TDD, pair programming and design patterns. - You will use and advocate for continuous delivery practices to deliver high-quality software as well as value to end customers as early as possible. - You will work in collaborative, value-driven teams to build innovative customer experiences for our clients. - You will create large-scale distributed systems out of microservices. - You will collaborate with a variety of teammates to build features, design concepts and interactive prototypes and ensure best practices and UX specifications are embedded along the way. - You will apply the latest technology thinking from our Technology Radar to solve client problems. - You will efficiently utilize DevSecOps tools and practices to build and deploy software, advocating devops culture and shifting security left in development. - You will oversee or take part in the entire cycle of software consulting and delivery from ideation to deployment and everything in between. - You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills. Qualifications - Strong experience in Java / Spring. - Strong experience in GCP. - Desirable experience on ReactJS. - English (high advanced). Requirements - You enjoy influencing others and always advocate for technical excellence while being open to change when needed. - Presence in the external tech community: you willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. - You’re resilient in ambiguous situations and can approach challenges from multiple perspectives. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

• Du übernimmst Verantwortung für die technische Weiterentwicklung, Stabilität und Performance unserer beiden Shopify-Stores. • Du entwickelst innovative Shopify Front- & Backend-Lösungen, um unsere Präsenz in beiden Online-Shops zu stärken und einzigartige Erfahrungen für unsere Kunden zu schaffen. • Du lieferst proaktiv neue Features und hältst Themes wie Apps auf State-of-the-Art-Niveau. • Du erstellst Shopify Apps – auch zur Anbindung von Drittsystemen – und stellst deren Integration in bestehenden Shopify-Stores sicher. • Du übersetzt Wireframe-Designs in Code, implementierst benutzerdefinierte Anwendungen, besondere Features und Layout-Änderungen und sorgst für eine optimale Nutzererfahrung. • Du unterstützt unser Team beim technischen SEO und sorgst für eine performante, suchmaschinenfreundliche Basis. • Du hältst dich über die neuesten Branchentrends und Technologien auf dem Laufenden, lernst ständig dazu und wendest neue Tools und Praktiken an, um unseren Webauftritt stetig zu verbessern.