Job Description: IFS/iPipeline Specialist Position Overview We are seeking a skilled professional with expertise in IFS (an iPipeline product), service request management, deployments, and workflow automation. The ideal candidate will have hands-on experience with related modules and proficiency in iGrafx workflows to streamline business processes and ensure seamless system integration. Key Responsibilities - Manage and support IFS/iPipeline product implementations across business units. - Handle service requests and ensure timely resolution in line with SLAs. - Oversee deployment activities, including planning, execution, and post-deployment support. - Collaborate with cross-functional teams to integrate and optimize related modules. - Design, document, and maintain workflows using iGrafx for process automation and efficiency. - Provide technical guidance, troubleshooting, and continuous improvement recommendations. - Ensure compliance with organizational standards and best practices in system management. Required Skills & Qualifications - Strong knowledge of IFS/iPipeline product suite. - Experience in service request handling and deployment management. - Familiarity with related modules and their integration points. - Proficiency in workflow design tools, particularly iGrafx. - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. - Ability to work independently and manage multiple priorities. Preferred Qualifications - Prior experience in financial services or insurance domain. - Exposure to process optimization and automation projects. - Knowledge of ITIL practices for service management.

Role Description The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration. - Provide technical support and remote help desk services to Marco clients, escalating when necessary. - Review current systems and make technical/process recommendations for improving efficiency. - Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network. - Maintain client documentation. - Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. - Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. - Ability to perform in a call center environment. - Supporting multiple companies with end user requests and third party business applications. - Efficiently communicate with technical and non-technical end users. - Perform other related duties as assigned. Qualifications - Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience. - Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Requirements - Solid understanding of the administration of network operating systems, applications, and services found in a client environment. - Proficiency with business collaboration tools such as MS Office applications. - Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. - Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. - Initiative – Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner; however, if you can’t resolve it yourself, use resources to find someone who can. - Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation. - Team Work – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback. - Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Benefits - Pay Range: $23.50 - $36.40 hourly + bonus opportunity. - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location - This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

UPSTARS – продуктова IT-компанія, з якою злітають і люди, і бренди. Наш основний фокус – технологічні рішення та B2B-послуги для міжнародних клієнтів. Запускаємо зіркові проєкти у сфері iGaming, які отримують визнання та найвищі оцінки профільних рейтингів ✨ І так, підтримувати легальний та прозорий ринок України – це маст хев, тому третіми в країні отримали B2B-ліцензію на надання послуг у сфері азартних ігор. У 2026 ми активно масштабуємо і проєкти, і дрім тім. Тому для підсилення команди АSO шукаємо Apple Search Ads (ASA) Specialist. ✅ Твої майбутні задачі: - розробка стратегії, налаштування, запуск та оптимізація Apple Search Ads кампаній відповідно до KPI; - дослідження, збір, аналіз та тестування ключових слів; - оптимізація ставок та ключових слів, CR, масштабування груп оголошень та кампаній; - оцінка ефективності рекламних кампаній, робота з системами аналітики; - аналіз ринку та конкурентів, виявлення точок зросту та трендів; - створення гіпотез та їх тестування, оптимізація воронок, робота с A/B тестами та CPP; - співпраця з ASO, командами дизайна та розробки. 💪 Твої скіли: - досвід роботи від 1 року в ніші igaming; - наявність успішних кейсів ASA кампаній; - розуміння ASO, володіння базовими інструментами; - глибоке розуміння всіх ASA форматів: Search, Search Tab, Custom Product Pages; - розуміння мобільної атрибуції та показників ефективності; - сильні аналітичні навички, вміння структурувати та аналізувати, впевнене користування Excel/Google Sheets. 🤞 Бажано, але не критично: - знання UAC та Facebook. 🌟 Наші цінності та переваги: - командність – гуртом не лише працюємо, а ще й відпочиваємо, двіжуємо і робимо добрі справи; - позитив – з легкістю йдемо по життю і отримуємо драйв від круто зробленої роботи, цікавих задач і фідбеку тіммейтів; - можливості – пропонуємо чіткий кар’єрний план з Performance Review, тренінги, менторинг-програми та інші інструменти для реалізації як у карʼєрі, так і у житті; - сміливість – беремося за задачі із зірочкою, не боїмося викликів і амбітних планів; - відкритість – говоримо прямо і просто навіть про складне, чуємо ідеї та фідбеки і цінуємо проактивність; - маємо власні потужності для створення технологічних рішень з нуля; - автоматизуємо рутину, щоб використовувати час для розвитку та професійного зростання всередині компанії; - не любимо бюрократію та застарілі підходи – ми за свободу дій. 🍪 Маст-хев: - працюй там, де комфортно та безпечно – в офісах або віддалено; - офіційне оформлення в Україні або Польщі – підтримаємо у вирішенні бюрократичних питань та допоможемо з документами; - 20 робочих днів оплачуваної відпустки, державні вихідні і лікарняні – ми за ворк-лайф беленс; - медичне страхування у топових клініках і покриття витрат на психолога на платформі Pleso; - Benefit cafe – щомісячно витрачай кошти на уподобання, хобі, спорт, тощо; - івенти – бери участь у майстер-класах, відвідуй тімбілдинги та корпоративи; - навчання під будь-який запит – індивідуальний бюджет на курси, корпоративна англійська, воркшопи та онлайн-бібліотека. І ще про важливе: ❗️Не маємо клієнтів, які б використовували наші розробки та послуги на українському ринку. ❗️Не працюємо з клієнтами ринку країни-агресора чи будь-якого іншого російськомовного ринку. Відчуваєш метч за цінностями і бажання професійно зростати? Давай знайомитися! 😉 P.S. Якщо після відгуку не бачиш нашого листа – зазирни у “Спам” або інші розділи. Іноді наші відповіді губляться там 👀

Role Description The Senior Specialist, Grants and Contracts, provides advanced technical and operational support across the full lifecycle of grants, contracts, procurement, and subawards for headquarters and field offices. The role ensures compliance with U.S. Government (USG) and other donor regulations, as well as Global Communities’ policies, while supporting efficient and effective program delivery. Working closely with Program Operations, Finance, Legal, and country teams, the Senior Specialist contributes to proposal development, award management, procurement processes, and compliance systems. This position also supports capacity building and continuous improvement of organizational policies, tools, and processes, ensuring consistent and high-quality grants and contracts management across the organization. This position can be based in our headquarters offices in Bethesda, MD or San Diego, CA, or remotely within the US or a country in which we're registered in. Responsibilities - Grants, Contracts & Compliance Support - Provide timely and accurate guidance to HQ departments and country offices on grants, contracts, subawards, and procurement processes. - Ensure compliance with USG, other donors, and Global Communities’ requirements throughout the full award lifecycle (pre-award, implementation, and closeout). - Review and support the preparation of agreements, subawards, amendments, and consultant contracts within delegated authority. - Serve as a resource to interpret donor regulations and advise teams on award terms, conditions, and compliance requirements. - Partner with Program Operations to monitor award performance, identify compliance risks, and recommend corrective actions. - Support the development and implementation of compliance systems that ensure accurate documentation, reporting, and audit readiness. - Procurement & Contracting Support - Assist in the preparation, advertising, and distribution of solicitation documents (RFPs, RFQs, RFIs) for goods and services. - Participate in proposal evaluations, including cost and price analysis, vendor assessments, and documentation of selection processes. - Support negotiations with vendors, consultants, and subrecipients, ensuring alignment with donor and organizational requirements. - Compile and maintain vetted supplier/vendor lists to support efficient and compliant procurement processes. - Assist in promoting procurement practices that support small and disadvantaged businesses in alignment with donor requirements. - Program & Field Support - Provide direct support to programs and projects, including budget review, subaward formation, and compliance guidance. - Coordinate with field teams to ensure procurement and award management processes are implemented consistently and effectively. - Support expatriate logistics, including management of personal effects shipments in accordance with organizational policies. - Systems, Policies & Knowledge Management - Maintain and contribute to the continuous improvement of grants and contracts management systems, tools, templates, and workflows. - Support the management and updating of OGC SharePoint and other knowledge platforms, ensuring accessibility of current templates and resources. - Conduct research on donor regulations, internal policies, and industry best practices to inform program implementation and business development. - Collaborate with cross-functional teams (Finance, Legal, Programs) to strengthen alignment across contractual, financial, and operational processes. - Training & Capacity Building - Assist in the design and delivery of training materials and sessions on grants, contracts, and procurement processes. - Provide ongoing guidance and mentorship to staff to strengthen understanding and consistent application of compliance requirements. - Contribute to building institutional knowledge and improving staff capacity in award and procurement management. Qualifications - Bachelor’s degree in business administration, International Development, Procurement, Contracts, Finance, or a related field. - Six (6) years of grants, contracts, procurement, and subaward management processes in an international development or nonprofit environment. - Familiarity with USG regulations (e.g., 2 CFR 200, FAR, ADS) and other donor compliance requirements. - Experience supporting proposal development, procurement processes, and award management across the project lifecycle. - Ability to occasionally travel to domestic or international offices. - Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced, matrixed environment. - Strong interpersonal and communication skills, with the ability to collaborate effectively across diverse teams and cultural contexts. - Experience working with international programs and/or in developing country contexts preferred. - Fluency in English required; additional language skills are an asset.