Role Description NET-A-PORTER Personal Shoppers serve as the liaisons to our most valued clients. They offer EIPs with personalized access to the latest trends, newest and most exclusive products, and bespoke invite-only events. By anticipating each client’s unique preferences and needs, Personal Shoppers deliver a seamless, elevated shopping experience to customers around the world. Here is a breakdown of what you’ll be doing: - Profile customers individually based on their shopping pattern - Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements - Represent brand and embody values of NET-A-PORTER - Ensure prompt follow up with customers acquired through events and partnerships - Achieve yearly targets and KPIs - Lead team by example through hitting and exceeding sales targets - Be the sales expert within the team - Deliver sales target consistently but also deliver other activities around events, 1-2-1 appointments and other client focused areas - Offer styling and advice on items - Ensure that sales leads are identified and prioritized by analyzing your customer list - Increase spend of individuals and develop customer loyalty through understanding their needs - Drive Personal Appointments where possible with clients to develop relationships - Have a cultural awareness for clients based across different regions - Possess a self-driven awareness of fashion industry and brands/product - Feedback any buying patterns to Managers - Participate in Client Relations, marketing / partnership events as required - Work alongside the wider business to understand key business trends and increase business acumen Qualifications - 3 – 5 years of work experience in a similar position, preferably in luxury fashion - Engaged and active client book driving between $1.8m-$2.5m - Proactive sales approach, with a track record of achieving personal sales goals - Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships - Leadership and mentoring skillset - Works very closely with stakeholders outside the department to drive own business - Fluent in spoken and written English - Technology literate, with experience in Excel and Outlook - Confident, with excellent communication skills - Organized with an eye for detail Requirements - Compensation for this role is $32.82/hr plus monthly commission Benefits - Performance bonus schemes dependent on the type of role you are in - 401(k) plan that both you and the company contribute to - A portal with an array of discounts on things like theme park and cinema tickets - Our famous staff discount along with exclusive staff sales - Medical, Dental and Vision insurance - Commuter benefit and flexible spending - A chance to be part of a fun and caring team that supports each other