• Use strong interpersonal and problem-solving abilities to respond to incoming calls, texts and emails • Answer questions, build rapport, and resolve issues in a timely manner for a streaming account

• Coach a team of customer service associates and supporting the PureWick Reimbursement operations management team • Ensure team and individual goals are reached to develop successful staff • Focus on call quality and manage key performance indicators for the team • Conduct coaching sessions, one-on-one meetings for performance reviews • Report KPI’s to Supervisor/Manager and provide weekly re-cap of team performance • Manage supervisor escalated calls in real-time and other operational issues

Role Description FAR Inspections is actively seeking a reliable independent contractor to perform residential mortgage inspections in Ware County, Georgia and surrounding communities. If you live in or near Waycross or anywhere in Ware County, this is a great opportunity to earn supplemental or full-time income on your own schedule. As a Field Inspector covering Ware County, you will perform residential occupancy verifications. These are brief, exterior visits to confirm property status and report on general conditions. - Autonomy: You manage your own routing, schedule, and territory. - Efficiency: Standard inspections are designed for speed, typically requiring only 5–6 minutes on-site. - Consistency: Enjoy stable, month-to-month volume in your assigned county. Note: This role requires spending extended periods of time driving and making numerous stops throughout the day in your assigned territory. This territory includes a mix of suburban neighborhoods and rural stretches, offering variety in your daily route and a balance of quick stops and scenic drives. Qualifications - Strong time-management skills to meet deadlines without direct supervision. - Ability to pass a standard background check. Requirements - Reliable, fuel-efficient vehicle. - Smartphone (Android or iPhone) capable of running mobile reporting apps. - Computer with an internet connection and a printer. Earnings & Volume - Flat-Rate Pay: This is a 1099 position where you are paid a set fee for every inspection completed. - Earning Potential: While pay is per-inspection, efficient contractors typically earn the equivalent of $25–$35 per hour. - Volume: Rates and inspection volume vary by county. Lower volume counties typically feature higher per-inspection rates, while higher volume counties offer more consistent daily work. - This Territory: Ware County averages approximately 20 inspections per month.

• Triage and resolve omni-channel support requests (email, portal, chat, phone) against SLAs • Leverage the knowledge base, documentation, and internal tooling to deliver fast, relevant, and accurate responses • Escalate complex issues with complete context so downstream teams can move quickly • Draft, edit, and maintain knowledge base articles, FAQs, and how-to content • Identify patterns, process gaps, and automation opportunities—and help implement them • Partner with the Support Leader on projects that improve first line support and the overall customer experience • Collaborate cross-functionally with Implementations, Training, Customer Success, Product, and Engineering