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BD logo
BD

BD is a global medical technology company that is advancing the world of health. www.bd.com

Customer Service Performance Coach

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 10,001+Since 1897H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

30 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Customer Service Performance Coach

BD

• Coach a team of customer service associates and supporting the PureWick Reimbursement operations management team • Ensure team and individual goals are reached to develop successful staff • Focus on call quality and manage key performance indicators for the team • Conduct coaching sessions, one-on-one meetings for performance reviews • Report KPI’s to Supervisor/Manager and provide weekly re-cap of team performance • Manage supervisor escalated calls in real-time and other operational issues

Job Requirements

  • High School Diploma or General Education Degree (GED)
  • 2 years minimum experience in sales or customer service
  • Intermediate computer skills and knowledge of Microsoft Office Applications, Access or other database software
  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or operational training tools
  • Ability to write internal and external business correspondence
  • Ability to effectively present information and respond to questions from management, team members, and/or customers

Benefits

  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off

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