• Coach a team of customer service associates and supporting the PureWick Reimbursement operations management team • Ensure team and individual goals are reached to develop successful staff • Focus on call quality and manage key performance indicators for the team • Conduct coaching sessions, one-on-one meetings for performance reviews • Report KPI’s to Supervisor/Manager and provide weekly re-cap of team performance • Manage supervisor escalated calls in real-time and other operational issues

Role Description FAR Inspections is actively seeking a reliable independent contractor to perform residential mortgage inspections in Ware County, Georgia and surrounding communities. If you live in or near Waycross or anywhere in Ware County, this is a great opportunity to earn supplemental or full-time income on your own schedule. As a Field Inspector covering Ware County, you will perform residential occupancy verifications. These are brief, exterior visits to confirm property status and report on general conditions. - Autonomy: You manage your own routing, schedule, and territory. - Efficiency: Standard inspections are designed for speed, typically requiring only 5–6 minutes on-site. - Consistency: Enjoy stable, month-to-month volume in your assigned county. Note: This role requires spending extended periods of time driving and making numerous stops throughout the day in your assigned territory. This territory includes a mix of suburban neighborhoods and rural stretches, offering variety in your daily route and a balance of quick stops and scenic drives. Qualifications - Strong time-management skills to meet deadlines without direct supervision. - Ability to pass a standard background check. Requirements - Reliable, fuel-efficient vehicle. - Smartphone (Android or iPhone) capable of running mobile reporting apps. - Computer with an internet connection and a printer. Earnings & Volume - Flat-Rate Pay: This is a 1099 position where you are paid a set fee for every inspection completed. - Earning Potential: While pay is per-inspection, efficient contractors typically earn the equivalent of $25–$35 per hour. - Volume: Rates and inspection volume vary by county. Lower volume counties typically feature higher per-inspection rates, while higher volume counties offer more consistent daily work. - This Territory: Ware County averages approximately 20 inspections per month.

• Triage and resolve omni-channel support requests (email, portal, chat, phone) against SLAs • Leverage the knowledge base, documentation, and internal tooling to deliver fast, relevant, and accurate responses • Escalate complex issues with complete context so downstream teams can move quickly • Draft, edit, and maintain knowledge base articles, FAQs, and how-to content • Identify patterns, process gaps, and automation opportunities—and help implement them • Partner with the Support Leader on projects that improve first line support and the overall customer experience • Collaborate cross-functionally with Implementations, Training, Customer Success, Product, and Engineering

• Responds and addresses customers' problems in a timely manner utilizing our support system • Supports customer in a high quality, engaging, and empathetic 1:1 discussion. • Troubleshoot technical issue if required. • Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries • Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience • Understands the technical back end and operations of our project • Improves and expands technical knowledge and familiarity with technical issues to better assist customer • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.