Role Description We are seeking a motivated and customer-focused Inside Sale Representative - promotional products to join their team. This role is responsible for building strong client relationships, managing accounts, and ensuring customer satisfaction while driving sales growth. Key Responsibilities - Serve as the primary contact for all matters related to assigned accounts or territories. - Build and maintain long-term, positive relationships with clients. - Ensure timely and successful delivery of products and services that align with client needs and company objectives. - Maintain comprehensive knowledge of accounts and contacts within your territory. - Update and manage customer data in the CRM system. - Meet or exceed assigned revenue goals. - Make a minimum of 30 outbound calls per day to engage with clients and prospects. - Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis. - Respond to all customer emails within one hour or less. - Handle inbound customer calls and inquiries professionally. - Become a subject matter expert on the clients products, pricing, and decoration methods. - Provide proactive and reactive recommendations to customers for products and projects. - Create and deliver virtual product presentations tailored to client needs. - Follow up on all leads, opportunities, sample requests, and projects. - Enter and manage sample requests. - Resolve customer issues and escalate challenges when necessary. - Identify opportunities for upselling and cross-selling. - Provide backup support to fellow team members as needed. Qualifications - Minimum 2 years of experience in inside sales or a similar customer-facing role. - Strong communication and influencing skills, with the ability to engage stakeholders at all levels. - Proven track record of delivering customer-centric solutions. - Experience with CRM and ERP systems. - Excellent organizational skills and attention to detail; able to manage multiple projects simultaneously. - Strong listening, negotiation, and presentation abilities. - Effective verbal and written communication skills. - Minimum of 2 years of completed college coursework; a degree is preferred. - Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Access. - Ability to compile and interpret sales reports. - Prior experience in the promotional products industry is required. Benefits - Remote Position - Salary: $1,150 USD Monthly + Uncapped Commission Structure - This position offers a competitive base salary with a highly competitive, uncapped commission structure designed to reward performance and growth. - Top performers have the opportunity to earn 2x–3x their base salary, with substantial upside for consistently exceeding sales targets.

• Identify, qualify, and engage potential clients through outbound outreach, networking, and referrals • Deliver compelling presentations that communicate the value of our services • Assess client challenges and recommend customized solutions that align with their operational needs • Manage the sales pipeline, track all interactions, and maintain up-to-date records in CRM tools • Partner with internal teams to ensure seamless onboarding and an exceptional client experience

• Develop new business and expand presence with strategic clients in the energy segment • Conduct technical and commercial visits to clients and projects in the region • Perform consultative sales of technical and engineered solutions • Build relationships with multiple stakeholders within accounts (engineering, operations, procurement, maintenance, etc.) • Identify opportunities, understand technical requirements, and design solutions together with internal teams • Lead commercial negotiations and manage the full sales cycle • Develop account plans and growth strategies for the region • Collaborate closely with technical teams, engineering, and product specialists

Title: Neuroscience Territory Account Specialist - Greenville Location: - Asheville (North Carolina), North Carolina, USA - Athens (Georgia), Georgia, USA - Greenville (South Carolina), South Carolina, USA Remote/Field-based Job Description: #LI-Remote This is a field-based and remote opportunity supporting key accounts in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you. Company will not sponsor visas for this position. As a Territory Account Specialist (TAS), you'll lead with purpose - crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you'll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources - all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You'll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. About the Role Key Responsibilities: - Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions. - Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes. - Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support. - Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility. - Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements - virtually or in person. - Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency. - Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience. - Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings. Essential Requirements: - Bachelor's degree required from 4-year college or university. - Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply. - Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers. - Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws. - Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver's license. Desirable Requirements: - Experience across therapeutic groups, disease states, account management strategy, and new product launches. - Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines: The position will be filled at level commensurate with experience. - Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience. - Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively. - Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities. - Territory Account Specialist: 2+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information. - Senior Territory Account Specialist: 5+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information. - Executive Territory Account Specialist: 10+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information. Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Novartis Compensation Summary: The salary for this position is expected to range between: - Associate Territory Account Specialist: $77,000 and $143,000 per year - Territory Account Specialist: $93,800 and $174,200 per year - Senior Territory Account Specialist: $119,700 and $222,300 per year - Executive Territory Account Specialist: $132,300 and $245,700 per year The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?