• Develop and implement required plans to secure sales targets • Acquire the relevant knowledge of the marketplace for our brands in the territory • Gather and interpret relevant data and insights, through customer and stakeholder interaction, as well as other available sources • Establish, control and monitor customer engagement plans for all relevant prescribing centres including cross-functional customer support activities from all relevant Sobi workstreams • Identify and assess market opportunities and decide on tactics in collaboration with the local team in order to maximize on the business opportunity • Share and communicate market knowledge and customer insights internally with the team members • Execute the account plan/brand plan and continuously revise the plan when needed • Analyse and follow-up on sales and activities, including spending • Customer contact for our brands in the territory: Initiate and execute customer activities • Identify and interact with Key Opinion Leaders and other relevant stakeholders in the territory • Share best practice initiatives

• The Account Supervisor works with our clients to plan, execute, manage and analyze their digital marketing campaigns. • This role interacts with our clients on a daily basis to build and maintain a strong partner relationship. • The Account Supervisor works closely with each of the internal departments at EVERSANA INTOUCH, including project management, business systems analysis, creative, analytics, social media, design and development. • The Account Supervisor uses an understanding of marketing strategies, web metrics and other data to lead client strategic and tactical digital marketing efforts. • This role serves as primary contact to the client and/or agency partners to lead and implement digital marketing strategies and projects. • The Account Supervisor takes the lead in the development of detailed campaign and project plans and serves as project owner, with overall responsibility for the finished product/service to client. • Other responsibilities include management and delivery of status updates and financial forecasting and tracking of budget, target goals and objectives for the client.

• Lead the tactical execution of integrated and digital marketing plans while maintaining a strong understanding of the agency/client relationship • Responsible for developing and incorporating strategic planning skills within the broader scope of account management • Oversee the development of campaigns and project plans, providing day-to-day support on broader strategic efforts in collaboration with the Account Director • Accountable for identifying and meeting client needs while aligning with internal processes to ensure the successful initiation, management, and execution of all initiatives • Lead client presentations, facilitate internal project meetings, and actively contribute as part of a highly engaged and large account team • Responsible for strategic projects (i.e. Website, ISA) and reporting initiatives (i.e. weekly/monthly dashboards) • Responsible for the finished product/service – from the creation of comprehensive project plans to the process of submissions for regulatory and client reviews • Track project budgets regularly and work with AS and AD to manage scope • Exhibit critical thinking skills and an awareness and understanding of client’s business and strategic objectives • In the absence of a Supervisor or Director, be the day-to-day contact for clients and/or agency partners • Prepare client proposal decks and quotations • Proactively look for business opportunities with existing clients and prospects • Mentor or manage junior team members, ensuring client submissions are executed flawlessly, with implementation of agency best practices • Must adhere to agency policies and required compliance practices

Role Description We are seeking a motivated and customer-focused Inside Sale Representative - promotional products to join their team. This role is responsible for building strong client relationships, managing accounts, and ensuring customer satisfaction while driving sales growth. Key Responsibilities - Serve as the primary contact for all matters related to assigned accounts or territories. - Build and maintain long-term, positive relationships with clients. - Ensure timely and successful delivery of products and services that align with client needs and company objectives. - Maintain comprehensive knowledge of accounts and contacts within your territory. - Update and manage customer data in the CRM system. - Meet or exceed assigned revenue goals. - Make a minimum of 30 outbound calls per day to engage with clients and prospects. - Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis. - Respond to all customer emails within one hour or less. - Handle inbound customer calls and inquiries professionally. - Become a subject matter expert on the clients products, pricing, and decoration methods. - Provide proactive and reactive recommendations to customers for products and projects. - Create and deliver virtual product presentations tailored to client needs. - Follow up on all leads, opportunities, sample requests, and projects. - Enter and manage sample requests. - Resolve customer issues and escalate challenges when necessary. - Identify opportunities for upselling and cross-selling. - Provide backup support to fellow team members as needed. Qualifications - Minimum 2 years of experience in inside sales or a similar customer-facing role. - Strong communication and influencing skills, with the ability to engage stakeholders at all levels. - Proven track record of delivering customer-centric solutions. - Experience with CRM and ERP systems. - Excellent organizational skills and attention to detail; able to manage multiple projects simultaneously. - Strong listening, negotiation, and presentation abilities. - Effective verbal and written communication skills. - Minimum of 2 years of completed college coursework; a degree is preferred. - Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Access. - Ability to compile and interpret sales reports. - Prior experience in the promotional products industry is required. Benefits - Remote Position - Salary: $1,150 USD Monthly + Uncapped Commission Structure - This position offers a competitive base salary with a highly competitive, uncapped commission structure designed to reward performance and growth. - Top performers have the opportunity to earn 2x–3x their base salary, with substantial upside for consistently exceeding sales targets.