• Provide first-level technical support for POS systems via phone, email, or chat • Troubleshoot and resolve issues related to POS software, hardware, and network connectivity • Guide users through step-by-step solutions in a clear and professional manner • Escalate complex or unresolved issues to higher-level support teams when necessary • Document all customer interactions, issues, and resolutions in the ticketing system • Maintain a high level of customer satisfaction through effective communication and problem-solving

Role Description The IT Asset Management Specialist is an individual contributor responsible for maintaining accurate asset visibility, driving device recovery, and ensuring reliable device lifecycle operations that support smooth onboarding and day-to-day productivity across Cyera. Responsibilities - Asset visibility and control - Maintain an accurate, current view of the device fleet across the company. - Ensure devices have clear, consistent lifecycle statuses (for example: in stock, assigned, in transit, recovery pending, lost/stolen, returned). - Identify gaps or inconsistencies and drive resolution through clear tracking and follow-through. - Device recovery and returns - Own the process for recovering outstanding devices from employees, hubs, and vendors. - Run structured outreach and follow-ups until items are returned or formally dispositioned. - Keep recovery tracking current and share progress updates with relevant stakeholders. - Asset history and data integrity - Ensure device records remain complete and accurate across systems. - Investigate mismatches and resolve duplicates, missing history, or unclear ownership. - Maintain documentation of processes and exceptions to reduce repeated manual work. - Onboarding device readiness - Support laptop deployments to ensure new hires receive equipment on time. - Coordinate readiness for upcoming hires and flag risks early. - Help maintain a repeatable, reliable onboarding flow with minimal escalations. - Stakeholder communication - Provide consistent status updates to IT leadership and cross-functional partners (for example: People and Recruiting). - Communicate blockers early, close loops on open items, and ensure handoffs are clear. - Collaborate closely with the global IT team and contribute to operational improvements. Success Indicators - Stakeholders can understand asset status quickly without chasing for updates. - Outstanding recovery items trend down over time, with clear ownership and documented outcomes. - Onboarding device delivery is reliable, with minimal last-minute escalations. - Asset data remains clean and trustworthy, reducing rework and manual investigations. Qualifications - Experience in IT operations, endpoint lifecycle, or IT asset management. - Strong ownership and follow-through. Comfortable driving ambiguous issues to closure. - Strong written communication and the ability to maintain clear trackers and updates. - Ability to collaborate across time zones and work effectively with remote stakeholders. - Hands-on familiarity with: - ABM (Apple Business Manager) - Windows Autopilot - Okta - Jamf - Intune Preferred Qualifications - Experience coordinating with hardware vendors, shipping/returns processes, and internal service workflows. Compensation Information - Compensation Range: $100,000-$125,000. - This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting. - The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. - This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. Benefits - Ability to work remotely, with office setup reimbursement - Competitive salary - Unlimited PTO - Paid holidays and sick time - Health, vision, and dental insurance - Life, short and long-term disability insurance

• Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms • Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and overall risk mitigation • Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations • Serve as a technical leader and mentor, providing guidance, sharing knowledge, and promoting best practices within the IT team • Lead cross-functional IT projects from planning through execution, ensuring timely delivery and high-quality outcomes • Collaborate with stakeholders across the organization to understand business needs and deliver scalable, effective IT solutions • Evaluate, recommend, and implement new tools and technologies to continuously enhance the IT ecosystem • Develop and maintain clear documentation, runbooks, and standards to support operational excellence and scalability • Oversee the administration and continuous improvement of email and collaboration platforms (e.g., Google Workspace, Proofpoint), with a focus on security and deliverability • Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions • Dedicate up to 20% of time to handling escalated support tickets and supporting new hire onboarding, ensuring timely resolution and a seamless employee experience

• Provide high-quality technical and functional support for the Army Training Information System (ATIS) Learning Management System (LMS) • Resolve user issues related to login, course access, navigation, and tool functionality • Manage user accounts and permissions; assist schoolhouse administrators with bulk uploads of student data • Support instructors in setting up course shells and troubleshooting issues • Create and maintain SOPs, knowledge base articles for peers and administrators