• Own, coordinate, and deliver global onboarding for Account Executives and other sales roles, including self-paced and instructor-led learning across multiple time zones; • Design and deliver enterprise-level, skill-based “everboarding” content in partnership with Sales Excellence and business stakeholders; • Maintain and continuously enhance sales enablement content aligned with Creatio standards and enterprise best practices; • Create extensive enablement materials for enterprise sales professionals and sales leadership; • Lead sales certification programs, including assessments, testing, and ongoing evaluation to drive sales performance; • Deliver high-impact, instructor-led enterprise training for top-performing sales professionals and leaders; • Collaborate with internal teams and subject matter experts to ensure content alignment and accuracy; • Scale enablement programs to support rapid growth in global sales headcount through 2025 and beyond; • Design learning curricula that foster a culture of continuous development, certification, and sales excellence; • Leverage CRM and performance data to propose and optimize enablement curricula; • Prepare agendas, materials, and visual assets for key enablement initiatives and sessions; • Support additional sales enablement initiatives and administrative tasks as needed.

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pumpkin, a subsidiary of IPH, promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most, we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. Job Summary: Pumpkin is seeking a Sales Operations Manager where you will be a key player in optimizing the sales team's performance and enhancing business insights through effective use of Salesforce and other tools. In this role, you will be responsible for streamlining processes, resolving technical issues, and driving data-driven decision-making in support of our sales and leadership teams. Your work will directly impact the efficiency and productivity of our sales operations, helping the business scale and achieve critical growth targets. By providing consistent reporting, system support, and process improvements, you'll enable the team to meet ambitious sales goals and make data-backed strategic decisions. Job Location: Remote (up to 10% travel) - US Main Responsibilities: - Salesforce Administration: Own the day-to-day optimization of Salesforce, ensuring that the CRM system is operating efficiently, solving issues, and providing accurate data. - Data Reporting & Insights: Generate and maintain regular reports to track sales performance, pipeline progress, and key metrics. Provide actionable insights to guide leadership and the sales team. - Cross-functional Collaboration: Work closely with sales, marketing, and leadership teams to identify trends, risks, and opportunities within the vet sales channel. Ensure alignment on key initiatives and data-driven decisions. - Problem Resolution: Be the go-to person for resolving technical issues with Salesforce, providing direct support to the sales team, and troubleshooting system challenges as they arise. - Process Optimization: Continuously identify and recommend improvements in Salesforce, sales and reporting processes, ensuring efficient and scalable workflow for the sales team, insightful and accurate data for decision-makers, and streamlined processing that scales with the business. - Training & Support: Train sales team members on best practices for using Salesforce, reporting tools, and other systems, ensuring the team is fully equipped to achieve their goals. Partner with Sales Enablement to support best practices and skill development. Basic Qualifications: - 3+ years in sales operations, CRM management, or a similar role, supporting sales, marketing, or leadership teams. - Proven track record of Salesforce administration, including creating and managing reports, dashboards, and ensuring proper data flow. - Strong ability to analyze complex data, identify trends, and translate those insights into actionable recommendations. - Advanced skills in Salesforce, Excel, Google G Suite (Sheets, Docs, Slides), and a general understanding of SQL is a plus. - Experience in B2B, SaaS, or a related industry; familiarity with the pet health sector is a bonus. - Excellent verbal and written communication skills, with the ability to explain complex data insights in simple terms for stakeholders at all levels. - A self-starter with strong attention to detail and a proactive approach to identifying issues and implementing solutions. Preferred Qualifications: - A Salesforce Administrator certification is highly desirable but not required. - Salesforce as well as other CRM systems - Familiarity with SQL for more advanced data analysis and reporting. - Experience managing projects or initiatives that involve cross-functional teams or significant process improvements. - Familiarity with the pet health industry or a passion for working in the sector is a plus. #remote All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

About Great Lakes Wellness Great Lakes Wellness has been around long enough to know what genuinely helps people feel their best. We make clean, reliable collagen and wellness essentials designed for real life—the busy, messy, beautifully imperfect kind. As part of the Wellmore Holdings family, we have the support to grow quickly while staying focused on creating products that truly serve our consumers. We’re here to make feeling better simpler and more accessible. Our team is a sharp, grounded, good-humored group of people who care about making high-quality products and building a brand that supports the people and communities we’re lucky enough to reach. About the Role The Sales Manager will drive the next phase of GLW’s retail and distributor growth while strengthening performance across wholesale channels. The role reports to the General Manager, GLW, and works closely with cross-functional partners to execute with excellence. This position owns sell-in, sell-through, account management, trade planning, and retailer performance across both U.S. and Canadian markets. The ideal candidate is strategic, confident in making real-time decisions, and comfortable building retailer and distributor relationships in a fast-paced, high-growth environment. What You’ll Do Retail & Distributor Growth Identify, pitch, and secure new retail and distributor partnerships. Manage relationships with key retailers, distributors, brokers, and buyers. Support channel strategies that drive distribution, velocity, and brand visibility. Account Management & Execution Lead sell-in and sell-through with compelling, data-backed presentations. Manage customer calls, negotiations, and promotional planning. Ensure pricing, promotions, and programs align across channels. Trade, Forecasting & Performance Own sales forecasting and deliver monthly updates. Track retailer performance, consumption trends, and competitive activity. Manage trade spend, AMPS, and MAPS programs to ensure channel consistency. Cross-Border Expansion and Cross-Functional Collaboration Grow distribution and partnerships in Canada. Support the roadmap for entering and expanding U.S. retail. Partner with Marketing, Operations, Demand Planning, and Ecommerce to ensure seamless execution and strong trade alignment. Requirements Benefits PERKS & BENEFITS Join us in helping people be well, more! You will have the opportunity to work with sharp, motivated humans working to make a positive impact on the planet, on people and on the communities we live in. Some of our benefits & perks for full-time employees include: Comprehensive Health Benefits 401K with a generous match Generous Paid Time Off and Holidays Telemedicine & Employee Assistance Program (EAP) resources Paid Parental Leave (primary & non-primary) Short-term and Long-term disability Education, Fitness & BeWell Flex Funds Rewards & Recognition (Bucketlist, Wellie Awards & Employee of the Month) Employee Referral Program Free Product across all brands! The annual base salary range for this position is $130,000- $135,000 USD/year. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to: location, education, skills, training, and experience. This position may also be eligible for an annual discretionary bonus. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, or any other legally protected factor. GLW is committed to offering reasonable accommodation to job applicants with disabilities. GLW does not accept unsolicited agency resumes and is not responsible for any agency fees related to unsolicited resumes.

• Partner with the Sales Operations team to support achievement of sales objectives across domestic and international customer channels. • Serve as a key liaison between retailers, Sales, and Operations to ensure clear communication, alignment, and timely issue resolution. • Validate customer invoices for accuracy related to pricing, terms, discounts, and deductions; collaborate cross-functionally to investigate and resolve discrepancies. • Ensure third-party logistics (3PL) partners comply with customer vendor routing guides and support the dispute of chargebacks when required. • Assist with the processing and resolution of customer return requests in accordance with company policies and customer agreements. • Collect, review, and process customer orders to ensure all required information is accurate and complete, enforcing applicable order and compliance policies. • Coordinate and escalate customer related issues to Sales leadership to maintain visibility, alignment, and timely resolution. • Track, analyze, and report key sales orders to delivery performance metrics, including OTIF, fill rate, backorders, and chargebacks. • Assist in continuous improvement initiatives by documenting processes, identifying workflow inefficiencies, and implementing operational enhancements. • Support sales order audit activities, including reviewing order accuracy, documentation, compliance requirements, and responding to audit inquiries as needed.