Title: RN - Call Center Location: IA-Cedar Rapids Remote Job Description: - Area of Interest: Nursing - FTE/Hours per pay period: 1.0 - Department: Call Center - Shift: 2:00PM-12:30AM, every other weekend, holiday rotation. - Job ID: 181203 Overview RN Call Center 2:00PM-12:30AM, every other weekend, holiday rotation. Full Time Benefits **REMOTE - Candidate must reside in a compact license state** Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates. Operations - Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition. - Documents call criteria in eMR within a timely manner. - Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate. - Serves as a resource to customers seeking physician referral and community-based resource information. - Provides health information to customers via UnityPoint Health’s approved resources - Maintains strict confidentiality of all employee and customer information - Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines. - Supports change transformation initiatives - Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately - Perform other duties as assigned. - Support team efforts in patient care delivery objectives. - Provides assistance with other reasonable related duties as assigned by supervisor or manager. - Ability to handle confidential and sensitive information. - Ability to communicate effectively on the telephone. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a “call Center” environment: work quickly and multi-task. - Ability to demonstrate good customer service. - Exhibits discretion and sound judgment in all aspects of the job. Qualifications/Experience: - Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. - Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred - Strong time management and organizational skills - Possesses excellent written and verbal communications. - Proficiency in use of computer applications such as Microsoft Office and electronic health systems. - Requires knowledge of federal healthcare laws and regulations. - Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. - Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision. - Ability to work as a team member, creating and maintaining effective working relationships. - Ability to understand and apply guidelines, policies and procedures. Education: - Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred - Compliance with Mandatory Child/Adult Abuse Reporting

Title: Patient Registration Rep II Location: Germantown United States Job Description: Employment Type: Part time Shift: Night Shift Description: Job Title: Representative II, Patient Access Employment Type: Part-time Shift: Night (11:30pm -7am, Friday and Saturday, every other weekend) Location: Germantown Position Purpose - Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. As a "Representative I, Patient Access" you will: - Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers. - Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements. - Maintains patient confidentiality and always adheres to hospital privacy and security policies. - May be required to enter laboratory and radiology orders, when necessary. - Minimizes the financial risk of providing services by assessing the patient's financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided. Minimum Qualifications: - High School graduate or GED - Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred.  Spanish may be required for this position in specific settings. - Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred. - Proficiency in the use of computers. Specifically, Microsoft products and email. - Typing skills of 45 wpm or higher required. - Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills. - Willingness to transport patients by wheelchair, meet patient age-specific needs, - Ability to stand for long periods of time. Pay Range: $17.89 - $25.04 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. [Non-benefit eligible Roles] Under 0.3 FTE (16 hours weekly) or per diem roles Position Highlights and Benefits: - Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment. - Work/Life balance with flexible schedules. - Free onsite parking. - Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all. - Referral Rewards Program Position Highlights: - Work/Life balance with flexible schedules. - Free onsite parking. - Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all. - Referral Rewards Program Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George's, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health's high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms. Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: Contact Center Associate 2 (H) Location: Medley United States time type Full time Remote job requisition id R100096795 Job Description: Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Contact Center Associate 2 to work remotely. Core Job Summary The Contact Center Associate 2 supports functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System. The incumbent is possesses a high-level of proficiency with consistent levels of quality and productivity. In addition, the incumbent serves as a subject matter expert in their assigned areas of support, providing guidance to their peers and assisting in on the job training for new hires. This position involves the delivery of courteous and efficient service to patients, accurate documentation and verification of patient registration information, and professional and timely communications with physicians, medical staff, and administrators. This position requires the ability to utilize the EPIC scheduling system to search for appointments across multiple physicians, resources, specialties and sites while utilizing expertise in medical triage and understanding of government and commercial insurance requirements to ensure patients are scheduled with the appropriate provider timely. Core Responsibilities - Delivers a high level of patient service, with consistent levels of quality and productivity. - Assists in identifying trouble spots and problem patterns in the provision of care. - Acts as a subject matter expert in support of their peers. - Trains new agents in scheduling and registration requirements specific to their specialties. - Schedules and registers patients for appointments within the UHealth System and provides general information about the UHealth System services to patients and community health care providers. - Provides support to UHealth System departments and clinics for information inquiries and problem resolution. - Maintains direct communication with providers and staff in the Medical Center and Satellite Offices. Department Specific Functions - Provide general information about University of Miami Health System services to patients and community health care providers. - Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards. - Initiate pre-registration process and coordinate with the Central Insurance Verification and Patient Access teams to assure pre-registration in the appropriate facility prior to the appointment. Ensure all demographic insurance information is accurate, complete and up to date on patient's screen. - Verification of insurance information, verification of benefits and insurance referral information. - Verification of private patient insurance information for same day appointments or by request. - Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality. - Assure ease of patient flow through medical care process. - Complies with the written guidelines provided by the HIPPA Privacy Office related to patient privacy and confidentiality. - Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy). - Intervene as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care. - Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need. - Maintain knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria. - Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements. - Performs all above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other related members by following the Standard of Excellence and Accountability policy mandated by the University Of Miami Miller School Of Medicine. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary Core Qualifications High School diploma or equivalent Minimum 2 years of relevant experience General knowledge of office procedures and operations Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to maintain effective interpersonal relationships. Ability to recognize, analyze, and solve a variety of problems. Ability to lead, motivate, develop and train others. Ability to process and handle confidential information with discretion. Skill in completing assignments accurately and with attention to detail. Any relevant education, certifications and/or work experience may be considered. #LI-EL1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

• OFRECER A CLIENTES DE OTRO OPERADOR, LOS BENEFICIOS DE ENTEL CON EL OBJETIVO QUE PORTE A NUESTRO OPERADOR. • HORARIO DE TRABAJO: Lunes a Sábado de 9am a 6pm (Incluye 45 minutos de break) • HORARIO FIJO Descansos fijos los DOMINGOS y feriados