Banking :: Wealth :: Retirement
Treasury Management Solutions Center Specialist
Location
Arizona + 2 moreAll locations: Arizona | North Dakota | Minnesota
Posted
48 days ago
Salary
$24 - $27 / hour
Seniority
Senior
Job Description
Treasury Management Solutions Center Specialist
Alerus
• Deliver excellent client experience for treasury management users through telephone and email channels along with assisting internal staff with client questions. • Ensure proper documentation is obtained for purposes of accurate client setup and future audit of work processes in the TM division. • Ensures complete client satisfaction through active partnership with TM Consultants, TM Specialists, third party vendors and other internal departments to provide timely response to service requests. • Process implementation set-ups for treasury management products and services by completing new client requests and providing in-depth training of treasury management services. • Completing maintenance requests to existing clients, follow up with clients accordingly, and ensuring the most accurate and timely execution of high-quality customer service. • Actively participate in courses through Alerus University and internal meetings, along with reading published materials to maintain and enhance professional skills. • Handle the exchange of information, technical questions, and client concerns confidently and independently possess the ability to recognize sales opportunities and refer to TM Consultants as appropriate.
Job Requirements
- 3-5 years of experience in banking or treasury management.
- Demonstrated client service or customer service utilizing phone and email systems.
- Ability to problem solve and prioritize multiple tasks with strong attention to detail.
- Proven ability to adapt to a fast paced, changing environment.
- Ability to effectively communicate with all levels of the organization, strong verbal, and written skills.
Benefits
- Competitive compensation including base salary, bonus and/or incentive opportunities.
- Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
- Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
- Learning and development resources for personal and professional career development, and advancement opportunities.
- Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
- Support for the communities we live in through paid volunteer time and a company donation match opportunity.
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