• This position is responsible for delivering comprehensive administrative and member support throughout the entire loan life cycle, ensuring seamless service at every stage. • Assists credit union departments and members with expert knowledge of loan products, core credit union functions, policies, procedures, and compliance with state and federal regulations. • Plays a critical role in the loan life cycle in driving operational efficiency and member satisfaction. • Takes action to address both direct and indirect credit disputes by reviewing and validating data, such as the Metro 2 file, core and collection software to ensure loans are accurately reported. • Oversees loan modifications, reconstructions, payment reversals, and payment processing with advanced expertise in the core system. • Communicates clearly and effectively with members and frontline employees, providing transparent explanations and support to maintain smooth loan servicing operations and enhance overall member experience. • Manages insurance functions, including CPI for consumer and commercial loans, GAP, PPP, Letters of Guarantee, and storage requests. • Collaborates with insurance carriers and dealerships throughout the insurance claim process to ensure efficient and accurate claims resolution. • Handles escalated member situations with professionalism, clear communication, and a focus on mitigating risks to the credit union, ensuring timely and effective solutions while maintaining positive member relationships. • Manages the charge-off process by preparing loans and shares for transfer to a third-party collection agency, ensuring accuracy and compliance throughout. • Builds and maintains a collaborative relationship with the agency, supplying essential documentation to support legal actions and judgment proceedings. • Oversees the addition of collection-related expenses, ensuring all charges are applied correctly and do not compromise the integrity of the loan’s structure. • Handles recoveries and updates ChexSystems records when accounts are paid in full, ensuring accurate reporting and resolution. • Identifies and resolves systemic core errors to maintain data integrity and ensure smooth operations. • Manages reporting and general ledger (GL) processes, addressing discrepancies to mitigate potential risks timely. • Audits enterprise content management systems, including loan terms to ensure accuracy and maintain documentation integrity. • Regularly reviews daily, weekly, and monthly reports, detecting inaccuracies and implementing corrective actions to ensure accuracy of member loans and reduce future risk. • Responds to Loan Support hotline inquiries from frontline staff and members, as well as requests via email, ticketing systems, and instant messages. • Leverages expert knowledge of the core system and loan products to effectively navigate complex transactions and handle escalated situations, providing accurate, timely, and professional support. • Handles the processing of payoff checks from insurance companies, dealerships, and title companies, ensuring vehicle titles are accurately released to the appropriate recipients.

Role Description General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: - Call center-based customer support in response to a high volume of low complexity inquiries - Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries - Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: - Acting as liaison between customers, production and distribution departments related to specific customer orders - Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets. Positions on this level require basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures. Qualifications - Basic knowledge of job procedures and tools - Work experience in customer service - Vocational or basic technical education may be required Requirements - Ability to solve routine issues independently - Moderate supervision required Benefits - Environment where employees feel valued, inspired, and supported - Commitment to employee happiness and healthy work-life balance - Culture of inclusion and diversity Company Description Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Teleperformance is an Equal Opportunity Employer. Job Application Accommodation If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Role Description At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life: - Plans, directs, and monitors the activities of a sales team within a specified region/district/geography to achieve established sales targets. - Develops and/or implements business strategies for existing and potential accounts. - Manages the day-to-day activities of a sales team in order to implement the organization's overall sales strategy for an assigned region/district/geography. - Develops and maintains strong relationships with all key account personnel and relevant functions in order to support selling, market development, service efforts, and clinical programs. - Identifies opportunities and develops new programs to meet the organization's sales plans to increase market share. - Assesses need for the addition of new selling programs and processes, conducts competitive analysis, and implements strategies. - Coaches sales representatives on the technical aspects of the organization's products and services; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them achieve their sales targets. PEOPLE MANAGEMENT SALES CAREER STREAM: - Management and supervisory sales professionals focus on direct sales and operational activities for one or more specified business units. - Levels within the sales management career stream typically have multiple direct reports. - The majority of time is spent overseeing their area of responsibility, managing performance, talent development, diversity and inclusion, communication business and operational developments, planning, prioritizing and/or directing the responsibilities of employees. - Goal achievement is typically accomplished through performance of direct and/or indirect reports, but may involve direct sales participation as appropriate. DIFFERENTIATING FACTORS: - Autonomy: Manages experienced sales professionals who exercise latitude and independence in handling accounts, providing direct sales, tactical and/or day-to-day operational leadership. Manages internal processes in support of sales representatives and selling activities. - Organizational Impact: Implements direct sales and operational plans with measurable impact on function results including target revenue, resource allocation, expenditures, and future business opportunities. - Innovation and Complexity: Problems and issues faced are generally defined, and may require understanding of broader sets of issues. Makes small improvements of sales processes and/or products to enhance performance of team. - Communication and Influence: Communicates with internal and external suppliers, vendors, and customers. Solves issues through information exchange, influence, and active persuasion to gain cooperation of other parties. - Leadership and Talent Management: Manages at least one small to mid-sized team consisting of experienced sales professionals. Leads, directs, and reviews the work of a sales team who exercise latitude and independence in handling accounts. Authorizes hiring, firing, promotion, and reward within own area. Qualifications - High School Diploma (or equivalent) AND 7+ years experience - OR Associate’s Degree AND 5+ years experience - OR Bachelor’s Degree AND 3+ years experience - Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences. Requirements - Physical Job Requirements: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Company Description We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

• Own the end-to-end onboarding journey for new users, ensuring they reach first-value as quickly as possible. • Analyze the customer journey to identify friction points and work with the Product team to improve the overall 'look and feel' of the user experience. • Provide world-class support by not just fixing the 'what,' but explaining the 'why,' helping users become more self-sufficient over time. • Collaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concerns. • Provide insights from customer interactions to contribute to the improvement of products and services.