Vital Records Control (VRC)

• Implement quality concepts throughout operational processes • Supervise records center/vault operations and delivery service • Maintain proper staffing and reach operational benchmarks • Work with Area Vice President and Director of Operations for quality improvement • Manage budget control and reporting • Maintain clean and efficient facilities • Oversee daily records center/vault operations and audits • Provide courteous customer service

• Processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service • Safeguarding and protecting the patient’s right to privacy • Ensuring that only authorized individuals have access to the patient’s medical information • Following the request authorization, VRC, and healthcare facility policies as well as federal/state statutes • Continually performing at a high quality and productivity level • Interacting with the ROI Area Manager and/or ROI Team Leader regularly • Keeping them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues • Accessing Release of Information requests and medical records for healthcare clients according to the specific procedure and security protocol • Completing Release of Information requests daily • Validating requests and signed patient authorizations for compliance with HIPAA • Logging request into ROI software • Performing Quality Control checks to ensure accuracy of the release • Releasing requests to the valid requesting entity • Rejecting requests for records that are not HIPAA-compliant or otherwise valid • Documenting in ROI software all exceptions, communications, and other relevant information related to a request • Answering requestor inquiries about a request in an informative, respectful, efficient manner • Storing all records and files properly and securely before leaving work area