• Implement quality concepts throughout operational processes • Supervise records center/vault operations and delivery service • Maintain proper staffing and reach operational benchmarks • Work with Area Vice President and Director of Operations for quality improvement • Manage budget control and reporting • Maintain clean and efficient facilities • Oversee daily records center/vault operations and audits • Provide courteous customer service

• Review and set up medical record invoices for payment processing • Complete monthly Vendor AR Aging reconciliation • Post claims details for provider collection payments received • Verify Medical Records received and follow up to ensure all needs are met

Role Description We are partnering with an international financial services organisation seeking a Country Head – Asia to lead regional expansion, drive commercial growth, and build high-performing partner networks across key Asian markets. This is a strategic leadership role focused on market development, client acquisition, and scaling regional operations. The successful candidate will act as the senior commercial representative for Asia, overseeing revenue growth, team performance, and long-term market positioning. The role offers significant autonomy and direct impact on regional success. Key Responsibilities - Develop and execute market entry and expansion strategies aligned with global objectives - Identify and secure new business opportunities to accelerate client acquisition and partner growth - Recruit, train, and manage a regional commercial team with clear KPIs and revenue targets - Build and strengthen relationships with affiliates, partners, and key industry stakeholders - Collaborate cross-functionally with Product, Marketing, and Compliance teams to drive regional campaigns - Monitor and analyse performance metrics including revenue, deposits, client activity, and partner engagement - Ensure accurate CRM reporting and pipeline management - Represent the organisation at industry events, conferences, and regional forums - Provide strategic reporting and insights to senior leadership Qualifications - 6–10+ years of experience in business development, sales, or partnerships within fintech, financial services, or trading environments - Proven experience managing regional partner or affiliate networks - Strong leadership background managing small-to-medium commercial teams - Demonstrated success driving measurable revenue growth across international markets - Strategic and analytical mindset with strong KPI-driven focus - Excellent negotiation, stakeholder management, and presentation skills - Fluent English (C1 level or higher) - Mandarin proficiency considered a strong advantage - Based in Asia with willingness to travel regionally Benefits - Competitive base salary with commission and performance-based incentives - High-impact leadership role with regional ownership - Autonomy to shape and scale Asian market operations - Exposure to international growth strategy and executive leadership - Entrepreneurial, performance-driven company culture - Clear progression path within a growing global organisation Why Join This is an opportunity to take full ownership of Asian market growth within an ambitious international organisation. The role combines strategic leadership, commercial responsibility, and regional influence — ideal for a driven professional ready to scale operations and build long-term impact.

Role Description We’re seeking an organised, analytical, and execution focused Head of Operations to lead and optimise the day-to-day running of our business operations, including Customer Service, Mechanic Operations, and the AutoTech team. This role owns execution across our marketplace once a booking is placed, ensuring we deliver a reliable, efficient, and high-quality experience for both customers and mechanics. You’ll work closely with the Director of Operations to execute against the company’s operational strategy, while taking full ownership of delivery, performance, and team leadership. This is a hands-on role for someone who can move quickly, take ownership, and drive meaningful improvements. Operations Management: - Be the overall owner for all processes once a request is placed via our platform and their performance. - Ensure smooth day-to-day running of operations and deliver a high-quality experience for customers and mechanics. - Take accountability for key metrics such as fulfilment, cost per booking, customer satisfaction, and interactions per booking. People: - Responsible for managing, growing, and developing a high-performing team. - Set clear expectations, build accountability, and create a low-friction environment where people take ownership of results. Process: - Process driven with the ability to build teams and improve processes that work efficiently and can scale effectively with the business. Automation and AI: - Identify and implement opportunities to reduce manual work through better tooling, automation, and AI. - Focus on practical improvements that increase speed, quality, and efficiency. Execution and performance: - Turn strategy into clear actions and deliver them at pace. - Identify issues early, prioritise effectively, and take ownership of solving them. - Run experiments and implement changes that improve operational and commercial performance. Supply and marketplace health: - Ensure strong supply coverage in key areas while maintaining quality. - Improve mechanic engagement, retention, and performance. - Work closely with marketing and partnerships to balance supply and demand. Product: - Work closely with product and engineering to improve the customer and mechanic experience. - Provide clear input on priorities based on operational impact and help deliver changes that reduce friction and improve performance. Process and systems: - Own and improve operational processes to increase efficiency and reduce errors. - Take responsibility for the systems used by the operations team, including Zendesk, Aircall, Pipedrive and others. Qualifications - Experience running and improving an operational function in a high-growth consumer start-up/scale-up or marketplace business. - Comfortable owning performance against key operational metrics and delivering measurable improvements. - Strong leadership skills with the ability to build trust, set clear expectations, and hold people accountable. - Experience managing teams and developing individuals. - Comfortable working with stakeholders across the business. - Strong bias for action with a track record of getting things done. - Able to take ownership, make decisions without perfect information, and deliver results at pace. - Strong analytical thinking and decision-making skills. - Comfortable working with data to identify problems and guide actions. - Confident using Excel or Google Sheets. - Interested in using tools, automation, and AI to improve how work gets done. - Able to identify practical use cases and implement them effectively. - Enjoys getting into the details of how things work and improving them. - Experience in analysing, redesigning, and implementing processes that improve both efficiency and customer experience. Benefits - Fully remote-first working environment. - Private Health Insurance. - Monthly Juno points to spend on anything you choose. - Additional holiday days awarded based on your tenure. - £500 annual training allowance. - Plus 4 standard Hubble passes per month (with the option for more if needed), giving you the flexibility to work from shared workspaces whenever you want a change of scenery.