• Participate on teams serving clients across industries while establishing trusted relationships with client counterparts • Facilitate due diligence processes focused on identifying cybersecurity, operational and technology strategy, organizational structures, and current state risks. • Facilitate the process of developing strategic, prioritized recommendations based on customer collaboration during consulting engagements. • Collaborate in scoping future engagements and proposals based on findings and customer priorities. • Collaborate in developing comprehensive documentation for clients reflecting current state and long-term strategy • Collaborate in assessing client cybersecurity and technology investment strategies against recognized standards and industry benchmarks, identify gaps and improvement opportunities. • Work with his supervisor in identifying opportunities to recommend appropriate Thrive products and services aligned to client strategy, priorities, and requirements. • Develop executive-ready client presentations that capture current state, key findings, and long-term strategy recommendations.

• Support internal and external IT operations, internal network, and DevOps processes for development efforts. • Use Ansible, Terraform, and similar tools to monitor, manage, and automate Linux servers and network devices • Deploy and maintain customer-facing applications in a containerized environment, leveraging various orchestration platforms and configuration templates • Create and maintain runbooks for routine operations, incident response, and disaster recovery; automate repeatable steps wherever possible • Design, build, and maintain centralized logging and observability pipelines (ELK/EFK, Prometheus/Grafana, or cloud-native alternatives); author alert rules and dashboards to focus on key metrics • Convert manual legacy configurations into IaC; containerize legacy applications and integrate them into CI/CD pipelines (GitLab CI, Bitbucket Pipelines, Jenkins, GitHub Actions) • Integrate host- and container-level vulnerability scanning into build pipelines • Develop scripts and automation (Bash, Python) to reduce manual tasks • Configure and maintain cloud infrastructure (AWS EC2, VPC, IAM, S3, RDS, CloudWatch) using Terraform or CloudFormation • Mentor peers on container concepts, IaC, and DevSecOps best practices. • Other duties as assigned.

• Provide technical oversight for the design, testing, provisioning, and implementation of Learning Lab environments. • Manage and maintain lab snapshots, resolving configuration defects as they arise. • Optimize lab usage policies in collaboration with Education Coordinators and Leadership. • Monitor VM usage reports and metrics, ensuring alignment with budget and demand. • Support LMS system integrations as required. • Serve as the primary escalation point for lab-related issues and liaise with solution providers to resolve complex problems across all learning lab platforms. • Allocate and reset user training accounts. • Stay current with new feature releases across all education platforms. • Provide on-call support for lab systems used in global training programs, including availability during evenings and weekends as needed. • Regularly review help desk tickets to identify recurring issues, usage patterns, and knowledge gaps. • Recommend targeted training, updated documentation, or additional support resources to proactively address common challenges and improve user experience. • Train internal and partner instructors on lab systems. • Collaborate with Training Operations, Delivery Management, IT, and Application teams to improve workflows, system functionality, and user experience. • Manage stakeholder expectations and requirements related to lab systems and processes. • Identify and resolve cross-functional issues to ensure company-wide alignment on lab system needs. • Document system configurations, best practices, and technical procedures. • Own and maintain the Education Services Revenue Report, providing monthly updates to Finance. • Support the creation and maintenance of Education Services forms, lists, automations, and integrations, as required.

• Own the full lifecycle of endpoint protection across our workforce: CrowdStrike deployment and policy management, disk encryption, patch compliance, workstation configuration baselines, USB/device controls, and browser security. • Own the operational side of access: provisioning when people join, revocation when they leave, and nothing falling through the cracks in between. • Be the first line for security-related requests and IT issues — employee requests, alert triage, investigation support, and escalation when needed. • Own procurement, ordering destruction, and re-provisioning of endpoints. • Own the security side of the employee lifecycle end-to-end: provisioning, configuration, deprovisioning, and verification. • Ensure endpoint and access controls remain aligned to corporate security policies and compliance requirements.