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Syniti logo
Syniti

There's nothing status quo about your data. It's time to put Data First.

Lab Systems Architect

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Mexico

Posted

79 days ago

Salary

0

Seniority

Senior

Job Description

Lab Systems Architect

Syniti

• Provide technical oversight for the design, testing, provisioning, and implementation of Learning Lab environments. • Manage and maintain lab snapshots, resolving configuration defects as they arise. • Optimize lab usage policies in collaboration with Education Coordinators and Leadership. • Monitor VM usage reports and metrics, ensuring alignment with budget and demand. • Support LMS system integrations as required. • Serve as the primary escalation point for lab-related issues and liaise with solution providers to resolve complex problems across all learning lab platforms. • Allocate and reset user training accounts. • Stay current with new feature releases across all education platforms. • Provide on-call support for lab systems used in global training programs, including availability during evenings and weekends as needed. • Regularly review help desk tickets to identify recurring issues, usage patterns, and knowledge gaps. • Recommend targeted training, updated documentation, or additional support resources to proactively address common challenges and improve user experience. • Train internal and partner instructors on lab systems. • Collaborate with Training Operations, Delivery Management, IT, and Application teams to improve workflows, system functionality, and user experience. • Manage stakeholder expectations and requirements related to lab systems and processes. • Identify and resolve cross-functional issues to ensure company-wide alignment on lab system needs. • Document system configurations, best practices, and technical procedures. • Own and maintain the Education Services Revenue Report, providing monthly updates to Finance. • Support the creation and maintenance of Education Services forms, lists, automations, and integrations, as required.

Job Requirements

  • Proficiency in SQL and at least one of the following databases: Oracle, MS SQL Server, IBM DB2, or MySQL.
  • Proficiency in PostgreSQL.
  • Experience managing hypervisor solutions and SaaS platform architecture.
  • Familiarity with Syniti platforms: Stewardship Tier, ADM, SKP, and Migrate (ADMM) is a plus.
  • Knowledge of Microsoft Forms, Power Automate, Power BI, and SharePoint.
  • Experience with Windows Server and Azure Active Directory.
  • Understanding of the Software Development Life Cycle (SDLC).
  • Strong technical writing and documentation skills.
  • Excellent communication, collaboration, and stakeholder management abilities.
  • Knowledge of GraphQL queries and mutations (preferred).
  • Self-starter with a proactive approach to problem-solving.
  • Strong project management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Passion for education technology and continuous improvement.

Benefits

  • Trust in your talent.
  • Growth.
  • Support.
  • Curiosity and genuine interest in you.
  • Recognition.
  • An open organisation.
  • Our Commitment to Inclusion.

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