• Analyze multi-source data • Manage database configurations • Support security and accreditation • Drive improvements to the DoD Trauma Registry • Ensure confidentiality, integrity, and availability of systems, networks, and data • Plan, develop, implement, maintain, and enhance security programs, policies, procedures, and tools. • Maintain certification/accreditation documentation • Manage information assurance vulnerability assessment program • Conduct security audits and risk/vulnerability assessments • Participate in network/systems design • Implement security policies • Develop contingency plans and disaster recovery procedures. • Manage information system accounts, network rights, and access for servers, workstations, and devices using industry tools. • Evaluate database management technologies • Investigate problems and inefficiencies • Assess impacts of new/revised software on operations and applications. • Use DBMS tools to analyze storage consumption, access times, read/write frequencies. • Analyze archived data usage • Optimize existing systems • Provide, maintain, and manage end-user accounts and profiles. • Apply patches, execute field-engineering notices, verify checksums. • Identify substantive issues; analyze and develop alternatives; recommend changes to senior Joint Trauma System leadership for the DoD Trauma Registry.

• Translate data into strategy by analyzing client revenue, product usage, and interaction data to generate insights that drive growth and retention. • Create, maintain, and evolve the suite of reporting metrics, covering client revenues, product adoption, interactions, issue escalations and others. • Work closely with the Global Head of Relationship Management to improve reporting regarding overall strategy, OKRs, strategic campaigns, market analysis, etc. • Design and maintain Looker dashboards to enable self-service analytics for Relationship Managers and Customer Success, ensuring they have the data needed to manage a global client base. • Develop a reporting framework that allows leadership to optimize the resourcing and efficiency of their teams. • Write and manage end-to-end data pipelines to ensure client data is accessible and actionable. Ensure data accuracy and maintain a single source of truth across all sales and client reporting. • Act as a strategic partner to the Client Coverage Group, while working with cross-functional teams to address shared targets and solutions. • Automate and improve data processes by implementing analytics and predictive modelling tools to identify opportunities for cross-selling or churn prevention.

• Perform data analysis to support operational reporting and strategic decision-making • Develop dashboards and visualizations for key performance metrics and stakeholder reporting • Write and optimize SQL queries to extract, validate, and analyze data from multiple sources • Support data quality efforts by identifying inconsistencies, gaps, and anomalies in datasets • Translate stakeholder questions into clear analysis plans and reporting deliverables • Create recurring and ad-hoc reports to support business operations and leadership needs • Document data definitions, reporting logic, and dashboard requirements • Collaborate with engineering and integration teams to support end-to-end data accuracy

POSITION SUMMARY: The Enterprise Data Warehouse (EDW) Team Supervisor is responsible for managing the daily activities of the data analysis team involved in designing, implementing, maintaining, and supporting data warehouse systems and projects. The role ensures that data reporting, data modeling, and data-related projects run efficiently, supporting organizational objectives and maintaining data quality. The supervisor also acts as the primary point of contact for all data reporting, analytics, and database support needs. PRINCIPAL DUTIES & RESPONSIBILITIES: Data Management and Supervision: - Provide leadership and oversight in the full lifecycle of data warehouse projects, from planning and design to implementation and support. - Supervise a team of Data Warehouse Analysts and Database Administrators, ensuring that workloads are appropriately balanced and deadlines are met. - Establish and maintain auditing processes to ensure data accuracy and quality across all data warehouses. Technical Solution Development: - Collaborate with business users and stakeholders to gather requirements and translate them into effective technical solutions for data reporting and analytics. - Develop, create, and modify query-based dashboards, reports, KPIs, and advanced analytics to support decision-making across the organization. - Stay current with advancements in data warehousing, business intelligence (BI) technologies, and analytics to bring innovative solutions to the team. On-Call and Technical Support: - Be available for on-call support as assigned by the manager, providing prompt assistance to resolve data reporting and database-related issues. - Provide technical advice, assistance, and training to users, helping them understand and utilize data reporting tools effectively. Documentation and Best Practices: - Document and maintain standard operating procedures, troubleshooting guides, and technical documentation for the data warehouse team. - Ensure that best practices for data management, storage, and retrieval are followed across all data warehouse projects. Additional Responsibilities: - Perform other duties as assigned by management to support the department’s and organization’s goals.