Crükus Virtual Staffing logo
Crükus Virtual Staffing

We provide virtual staffing solutions for insurance agents, real estate agents, and small to medium sized businesses.

Five9 CCaaS Engineer – IVA & Integrations Focus

EngineerEngineerContractRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

22 days ago

Salary

$2K - $3K / month

Seniority

Senior

3 yrs expEnglish

Job Description

Five9 CCaaS Engineer – IVA & Integrations Focus

Crükus Virtual Staffing

• Configure and deploy Five9 environments in live production systems • Build and maintain: IVRs, IVA workflows, Skills-based routing, Queues, Agent configurations, Routing automation logic • Configure inbound and outbound campaigns and dialing strategies • Work with Five9 APIs, query modules, webhooks, and integrations • Support CRM integrations (Salesforce preferred) • Troubleshoot routing, IVA, API, and integration-related issues • Participate in UAT, go-live, and hyper-care activities • Maintain technical documentation and configuration records • Support multiple client environments in parallel

Job Requirements

  • 3+ years of hands-on Five9 experience
  • Strong experience configuring: Five9 IVA, IVRs, ACD routing, Skills/queues, Campaigns
  • Experience working with: Five9 APIs, Query modules, Automation workflows, Webhooks or integrations
  • Experience troubleshooting production routing and integration issues
  • Understanding of contact center concepts and call flows
  • Strong communication and documentation skills
  • Comfortable in implementation and managed services environments

Benefits

  • Not specified

Related Categories

Related Job Pages

More Engineer Jobs

Full TimeRemoteTeam 166Since 2019

Role Description We seek a skilled Full-Stack Engineer with React and Python expertise to join our dynamic development team. As a Full-stack Engineer, you will contribute to designing, developing, and implementing cutting-edge applications. You will be responsible for both backend and frontend development, utilizing your strong programming skills and experience with React and Python. - Build responsive and interactive web applications using React and TypeScript, focusing on performance, usability, and component-driven UI architecture. - Design and implement RESTful or GraphQL APIs using Python frameworks such as FastAPI, Django, or Flask. - Develop and optimize database schemas (PostgreSQL, MySQL, or NoSQL) and ensure smooth data integration between backend, AI, and frontend systems. - Collaborate with AI/ML engineers to integrate Generative AI components—such as LLM APIs, RAG architectures, and agent-driven workflows—into the application. - Deploy and maintain applications on cloud platforms (AWS preferred, but Azure or GCP experience is also welcome) using containerization and CI/CD pipelines. - Use AI coding tools and assistants to accelerate development, debugging, and rapid iteration of production features. - Write and maintain unit and integration tests for both frontend and backend using tools like Jest, pytest, or Playwright. - Ensure quality and reliability through basic observability, including structured logging and error monitoring. - Work closely with designers, product managers, and stakeholders to translate product ideas into high-quality, scalable solutions. - Stay current with emerging technologies in web development and AI, specifically regarding LLM orchestration and development workflow optimizations. Qualifications - 5+ years of experience as a Full-Stack Engineer, working across both frontend and backend systems. - Strong proficiency in Python and experience with frameworks such as FastAPI, Django, or Flask. - Solid experience with JavaScript/TypeScript and React, including modern state management (e.g., Redux, Zustand, or Context API). - Comfortable designing and consuming RESTful or GraphQL APIs and integrating with third-party services. - Hands-on experience with SQL/NoSQL and familiarity with data modeling and performance optimization. - Hands-on experience with LLM integration (e.g., Claude, OpenAI, or Gemini) in production applications. - Proficiency with AI coding assistants and a clear understanding of how to integrate them into a professional development workflow. - Working knowledge of cloud platforms (AWS, Azure, or GCP), including deployment and basic infrastructure management. - Experience with CI/CD pipelines, testing frameworks, and version control (Git). - Strong problem-solving and collaboration skills, with a proactive and curious mindset. - Excellent communication skills in English, both written and verbal. Benefits - Ownership through equity participation. - Annual company retreat. - Education bonus for continuous learning. - Company-wide winter break. - Paid time off. - Optional in-person events and meetups. - Tailored career roadmaps. - High-performance culture.

Italy

Protection and Controls Engineer

Hubbell Incorporated

Hubbell Incorporated provides electrical, lighting, and utility solutions designed to improve infrastructure safety, reliability, and efficiency. Since its ince

Engineer22 days ago

• Responsible for a full spectrum of assignments related to determining, maintaining, and improving efficiency, utilization, productivity, and quality of manufacturing work unit(s) • Perform engineering activities ensuring production, quality, and cost objectives • Analyze customer technical requirements and provide recommendations • Research and interpret industry standards • Design or develop work, perform simulation tests, select materials, and generate product specifications • Participate in cross-functional teams for project completion • Conduct engineering investigations and summarize findings • Interact with other departmental groups to complete project tasks

Michigan
Full TimeRemoteTeam 10,001+Since 1993H1B Sponsor

• Reconcile and synchronize downstream compiler codebases with open-source repositories, including restructuring, refactoring, and upstreaming internal changes where appropriate • Lead efforts to restructure, merge, or retire internal code to reduce divergence from upstream open-source projects • Design and build infrastructure, tooling, and developer workflows that improve productivity, correctness, and maintainability for internal compiler engineers • Develop automation and developer tools to aid in rebasing, patch management, validation, and large-scale refactoring • Explore and apply AI-assisted tools to improve developer workflows, including code navigation, change analysis, refactoring assistance, testing, and review efficiency • Partner with compiler developers, architecture teams, and CI/test infrastructure teams to ensure changes scale across geographically distributed organizations • Serve as a technical bridge between internal compiler development and open-source ecosystems, helping shape long-term alignment strategies

California + 2 moreAll locations: California | Texas | Washington
$152K - $241.5K / year
Research Innovations Incorporated logo

Senior Forward Deployed Engineer

Research Innovations Incorporated

Creating RIIdiculously Awesome solutions that make the world safer

Engineer22 days ago
Full TimeRemoteTeam 201-500H1B No Sponsor

• Travel frequently (up to 75%) to military installations to support system fielding, integration, and training • Install, configure, and validate software across distributed physical systems in austere environments • Partner with operators and soldiers to tailor system configurations to mission needs • Troubleshoot complex system and network issues and drive resolution to completion • Conduct root cause analysis and document findings for continuous improvement • Collaborate with engineering teams to identify bugs, influence design decisions, and implement enhancements • Validate system performance against operational use cases and evolving mission requirements • Develop and improve training materials, technical documentation, and field guides • Deliver clear, concise briefings and reports to customers and internal stakeholders • Support test events, exercises, and deployments, ensuring system readiness and reliability

United States