Hubbell Incorporated

Title: Customer Service Rep Job Description: Location: Greenville, SC, US, 29615 Archdale, NC, US, 27263 Arden, NC, US, 28704 Company: Hubbell Incorporated Job Overview The Customer Service Representative II is an experienced customer support professional responsible for managing customer inquiries, resolving issues, and supporting team and department service goals. This role requires strong communication skills, the ability to work independently under moderate supervision, and collaboration with internal teams to ensure timely and accurate order fulfillment while maintaining high levels of customer satisfaction. Hybrid – Remote on Mondays and Fridays; in-office Tuesday through Thursday A Day In The Life - Respond to customer inquiries, concerns, and complaints via phone, email, and other service channels - Provide accurate information regarding products, policies, procedures, order status, and inventory availability - Process customer orders, changes, and cancellations with attention to detail - Identify alternative or substitute products when requested items are unavailable - Track and meet service-level expectations, including responsiveness and follow‑up - Collaborate with Sales, Marketing, Quality, Manufacturing, and Operations to resolve customer’s order issues - Communicate special order requirements such as expedited shipping, delivery constraints, and unique customer needs to ensure accurate fulfillment - Support team and maintain accurate documentation within SAP and Salesforce - Provide research and problem‑solving to resolve customer inquiries, issues, and discrepancies in a timely and accurate manner What will help you thrive in this role? - Associate degree or equivalent combination of education and experience - Minimum of 2–3 years of customer service experience in a business or call center environment - Ability to manage a high volume of inquiries across multiple channels - Microsoft Office: Excel and Word preferred - Salesforce experience preferred - SAP experience preferred Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Electrical Solutions Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

• Identifying and prospecting potential customers through various means such as cold calling, networking, and referrals. • Conducting market research to identify new opportunities and expand the customer base. • Presenting products and services to potential clients through effective demonstrations and sales pitches. • Negotiating terms of sales agreements, pricing, and contracts with customers to secure deals. • Closing sales and achieve targets by understanding customer requirements and addressing concerns. • Building and maintaining strong relationships with existing clients, ensuring satisfaction and repeat business. • Providing excellent customer service, addressing inquiries, and resolving issues in a timely manner. • Maintaining accurate records of sales activities, customer interactions, and transactions, in CRM software.(Salesforce) • Coordinating with sales the sales team and other departments to ensure smooth delivery of products or services and address customer needs effectively. • Meeting or exceeding sales targets, quotas, and objective set by the sales manager or company leadership. • Continuously improving sales techniques, product knowledge, and interpersonal skills through training and self-development initiatives. • Ensuring compliance with company policies, ethical standards, and legal regulations in all sales activities.

Considers multiple scenarios to best prepare the business for potential changes and possibilities.

• Manage the assigned territory’s existing business, new opportunities, your time, and company assets to consistently achieve or exceed quarterly and yearly sales objectives. • Conduct sales calls to contractors, EPCs, industrial facilities, and distributors in assigned territory to create market preference for Hubbell WDK products. • Schedule and perform product demonstrations at contractor and industrial locations to build rapport with prospective and current users of Hubbell WDK products. • Produce budgetary project estimations for end-users during project design and formal proposals to our distributors before the official bid day. • Provide prompt expert service to end-users, specification influencers, and distributors to facilitate the development of strong territory relationships while creating demand for Hubbell WDK’s product offering. • Successfully interact with a diversity of clients at events ranging from formal presentations, small group meetings, person to person meetings, trade shows, and business oriented social functions. • Be comfortable communicating in your contact’s preferred method whether in person, Teams, phone call, text, or email. • Train distributor personnel to sell and promote Hubbell WDK products. • Actively manage our distributors’ stock levels to achieve the highest order fill rate while maximizing their inventory turns, • Maintain accurate and timely records in Salesforce and Concur. • Complete personal sales training as directed by Field Management and Human Resources. • Notify your District Sales Manager of all obstacles, sales growth opportunities, successes, and new products, product modification, or sales tool ideas. • Cover open territories with assignment made by the District Sales Manager. • Forward customers appropriate literature, technical details, drawings, and cross-reference information when requested.

Role Description We are hiring an experienced Client Relationship Specialist to support our customers in the Northeast region. Our CRM team is the driving force behind our high-level customer interaction, ensuring every customer interaction is exceptional and tailored to meet the customer. - Stay in frequent touch with assigned distributor or direct customer accounts while working in conjunction with appropriate Sales Directors and other key team members. - Position is 100% remote. A Day In The Life - Ensure that existing customer/distributor satisfaction meets or exceeds expectations. - Operate as the main point of contact for any and all matters specific to assigned accounts. - Maximize customer adoption and growth of Aclara products. - Visit identified key customers/distributors on an as-needed basis. - Work cohesively with assigned Sales Directors, distribution channel partners, and product managers. - Liaison between the customer/distributor and internal teams ensuring that all interactions and procedures are compliant with company policies. - Key component to the on-boarding of all new customers/distributors within your assigned area and developing existing client relationships. - Coordinate the efforts of Aclara staff members in support of customer issue resolution. - Ensure that customer/distributor issues are driven to resolution in a timely manner, such that customer expectations are met while following company guidelines. - Coordinate any quotation efforts with appropriate Aclara internal resources. - Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales. Qualifications - Minimum of a Bachelor’s degree in Business or a related field, or equivalent experience. - Minimum 3 years of proven work experience in a customer service setting. - Excellent listening, communication and presentation skills. - Possess the ability to partner with outside sales personnel and others to effectively meet the needs of the customer and grow the business. - Ability to prioritize among competing tasks. - Ability to travel up to 20% of the time. Company Description Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. - Founded in 1888, our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. - The company operates in two segments: Hubbell Utility Solutions (HUS) and Hubbell Electrical Solutions (HES). - We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. - Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

• Consults with Regional Vice President on sales problems and the performance of Territory Managers within the District jurisdiction. • Collaborates with the Regional Vice President in preparation of annual sales plans, marketing strategies, promotional programs, forecasts and budgets for the district. • Establishes relationships with key distributor management personnel and all major end users within the district. • Analyzes territory boundaries and territory manager responsibilities annually making appropriate adjustment recommendations to the Regional Vice President in order to enhance the long term strategy of the company. • Conducts annual distributor training schools. • Conducts District planning and training meetings. • Prepares and develops Territory Managers for future career opportunities in National Accounts, Product Management or District Management. • Managing a team of 12 • Analyzes Distribution coverage annually and makes recommendations to the Regional Vice President on adding, removing or aligning with specific distribution. • Oversees and manages CRM system. • Manages field assets and equipment.

Role Description The District Sales Manager oversees and directs the Field Sales activities of Territory Managers in the Pacific Northwest. This position is responsible for achieving HES sales quotas for the district as well as all assigned territories. The District Sales Manager is responsible for the training and performance appraisal of the salespeople within the district. The District Sales Manager implements sales/marketing programs that can be utilized throughout the entire region. In this position, implementing long- and short-term goals, personnel deployment, succession planning, training, and improving “Go to Market” strategies are critical components supporting the overall success of Hubbell Electrical Solutions. Remote location prefer incumbent to reside in either Seattle or Portland. Pay Range: 160K - 180K with sales incentives. A Day In The Life - Consults with Regional Vice President on sales problems and the performance of Territory Managers within the District jurisdiction. - Collaborates with the Regional Vice President in preparation of annual sales plans, marketing strategies, promotional programs, forecasts and budgets for the district. - Establishes relationships with key distributor management personnel and all major end users within the district. - Analyzes territory boundaries and territory manager responsibilities annually making appropriate adjustment recommendations to the Regional Vice President in order to enhance the long term strategy of the company. - Conducts annual distributor training schools. - Conducts District planning and training meetings. - Prepares and develops Territory Managers for future career opportunities in National Accounts, Product Management or District Management. - Managing a team of 12. - Analyzes Distribution coverage annually and makes recommendations to the Regional Vice President on adding, removing or aligning with specific distribution. - Oversees and manages CRM system. - Manages field assets and equipment. Qualifications - Bachelor’s Degree in Business, Management, Marketing, or related field. - 5 - 7 years of relevant experience (required). - Demonstrative people management with a team of 12. - Excellent communication, negotiation, and customer service skills. - Analytical skills to interpret sales performance and market data trends (required). - Intermediate Excel skills are needed. - Must be self-motivated, accountable, and be able to work independently. - Strong interpersonal skills needed to cultivate customer relations and work with team members of various levels and backgrounds. - Possess excellent time management and organizational skills. - Must have excellent verbal and written communication skills and the ability to create and deliver persuasive presentations. - Prefer incumbent to reside in WA or OR. Company Description Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888, our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. - The company operates in two segments: Hubbell Utility Solutions (HUS) and Hubbell Electrical Solutions (HES). - HUS enables the grid to conduct, communicate and control energy across utility applications. - HES are essential to managing power across a wide range of industries and applications. - Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. - We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers.

• Meet/exceed overall quota while driving HPS market share growth • Develop and obtain approval or adoption of specifying HPS products at end users and engineer firms • Manage assigned territory to ensure effective, efficient and economical achievement of sales objectives • Conduct sales calls on targeted customers, distributors, consultants, and end users • Train distributor personnel to sell and promote Hubbell products • Manage distributor relationships including joint sales & marketing promotions, inventory review and quote feedback • Service distributors, contractors and end users by generating demand for product • Conduct sales training, internal and external, within the territory as directed by Management • Conduct formal sales presentations to various groups, distributors and end-users • Communicate to various types of end-users in a variety of ways, either by letter, telephone, small group meetings, person to person meetings, Trade Shows and/or business-oriented social functions • Service distributors and end-users while creating demand for the Company’s product offering • Build rapport and strong relationships with end-users, contractors, distributors and specifying influences • Assist with customer requests for literature, catalogs, technical details, drawings, and cross-reference information • Act as a liaison between customer and the manufacturing plant for successful resolution product problems • Generate monthly report on assigned territory • Coordinate invitations, registrations, and marketing fund deductions for shows • Qualify sales leads and route for action • Demonstrate leadership qualities through exemplary work ethic and selling skills, earning the respect of both customers and peers • Acquire superior product and Company policy knowledge and have the ability to communicate this information to distributors and customers • Demonstrate excellent time management skills and maintain accurate account records

• Identifying and prospecting potential customers through various means such as cold calling, networking, and referrals. • Conducting market research to identify new opportunities and expand the customer base. • Presenting products and services to potential clients through effective demonstrations and sales pitches. • Negotiating terms of sales agreements, pricing, and contracts with customers to secure deals. • Closing sales and achieve targets by understanding customer requirements and addressing concerns. • Building and maintaining strong relationships with existing clients, ensuring satisfaction and repeat business. • Providing excellent customer service, addressing inquiries, and resolving issues in a timely manner. • Maintaining accurate records of sales activities, customer interactions, and transactions, in CRM software. • Coordinating with sales the sales team and other departments to ensure smooth delivery of products or services and address customer needs effectively. • Meeting or exceeding sales targets, quotas, and objective set by the sales manager or company leadership.

• Responsible for a full spectrum of assignments related to determining, maintaining, and improving efficiency, utilization, productivity, and quality of manufacturing work unit(s) • Perform engineering activities ensuring production, quality, and cost objectives • Analyze customer technical requirements and provide recommendations • Research and interpret industry standards • Design or develop work, perform simulation tests, select materials, and generate product specifications • Participate in cross-functional teams for project completion • Conduct engineering investigations and summarize findings • Interact with other departmental groups to complete project tasks