The world’s largest first-party data company for insights, activation & measurement
Client Services Manager
Location
Illinois + 1 moreAll locations: Illinois | Ohio
Posted
29 days ago
Salary
$70K - $86K / year
Seniority
Senior
Job Description
Client Services Manager
Dynata
• Responsible for the management of their Team Leaders and the project managers under their supervision • Manage team workload and assignment flow to PMs • Help manage client relationships for the team’s client accounts • Consistently meet client expectations for delivering market research data and services • Actively monitor and update the management team with key performance indicator data • Identify, seek, and provide world-class training for team members • Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc. • Allocate manageable goals to employees based on team needs, interests, and development needs • Providing their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth • Reward and recognize performance as appropriate
Job Requirements
- At least 5 years of recent experience in quantitative online and digital market research experience
- At least 2 years of progressive management experience of complex market research operational functions in matrixed environments
- 5+ years of experience in business environment
- 5+ years project management experience
Benefits
- Full range of medical and other benefits
- Discretionary incentive program
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