• Claim and verify Google Business Pages for small to medium-sized business accounts • Optimize business listings with accurate and compelling information, ensuring alignment with client branding • Implement local search optimization strategies to enhance businesses' visibility on Google • Conduct keyword research and integrate relevant terms to improve local search rankings • Ensure the accuracy and consistency of business information across all online platforms • Collaborate with clients to gather and update relevant details for optimal online representation • Track and report on the performance of Google Business Pages, providing insights and recommendations for improvement • Utilize analytics tools to measure the impact of local optimization efforts • Effectively conduct onboarding calls with new and existing clients to review important details about their account and/or business information • Actively contribute to the success of new hires by being available to assist with onboarding, peer training, and knowledge sharing as needed • Be open to participating in special projects or cross-functional initiatives that support team goals, operational improvements, or strategic company objectives

Title: Director of Client Services Location: USA- Job Description: Fire&Spark is a future-focused SEO agency dedicated to delivering measurable results that go beyond vanity metrics. We focus on SEO with meaningful, measurable impact on business growth and scalability. We manage SEO campaigns and content marketing with a primary focus on digital health. Some of our clients include Nestle, Hinge Health, Allara Health, Citizen Watch, Bicycle Health. With 25+ years of technology and marketing expertise, we have helped clients generate over $500M in revenue. We are proud to partner with forward-thinking businesses across digital health and ecommerce, driving the future of SEO rooted in real opportunities and sustainable, measurable success. The Opportunity Fire&Spark is seeking an experienced Director of Client Services to own the day-to-day operations and strategic leadership of our client services team. This is a senior leadership role with significant responsibility: you will drive client retention, service delivery, innovation and staff retention across our service delivery team of 20. The ideal candidate is as excited by helping clients achieve marketing success as they are by leading a team of driven marketing professionals. They are a natural problem-solver who can operate at a high level while also diving into the details when it matters. They bring operational rigor, SEO curiosity, and a genuine passion for both client outcomes and team development. This is a remote position, with 9-5pm EST working hours (with some flexibility). Responsibilities Client Leadership - Serve as the executive owner of client success, ensuring exceptional delivery and measurable results across all accounts. - Directly manage relationships with our most strategic clients, including leading quarterly business reviews. - Serve as the escalation point for complex client problems and disputes, resolving issues with professionalism and urgency. - Lead upsell and contract extension conversations in partnership with the sales team. - Proactively identify at-risk clients and develop retention strategies before issues escalate. - Own the Gross Profit and Client LTV metrics Team Management - Provide oversight and management of the Client Services team, ensuring delivery of an exceptional client experience. - Personally manage Client Services team leads, including one-on-ones, growth plans, and performance reviews. - Coach and support team members to help them meet departmental goals for retention, revenue, and profitability. - Forecast and manage team capacity to enable growth goals. - Determine hiring priorities, interview candidates, and make hiring recommendations. Operations and Process - Develop, operationalize, and oversee processes that allow the Client Services team to run effectively and efficiently. - Own and continuously improve high-priority service delivery workflows, ensuring best practices are followed across the team. - Document critical workflows to support team training, consistency, and automation readiness. - Track departmental KPIs on a weekly basis and report to leadership. Strategic Contribution - Identify future capability needs 1-2 years out and make recommendations for investment. - Identify opportunities for our staff to promote their work through thought leadership, content, and industry event participation. Required Qualifications - Familiarity with agency financial metrics (gross profit, net profit, utilization) - At least 3 years of client management experience, preferably in an agency setting - Minimum 2 years of project or account management experience - Minimum 2 years of people management experience - Strong leadership and supervisory skills with a track record of developing teams - Proven experience developing and implementing client service processes that drive efficiency and profitability. - A deep-seated "Passion for Learning" and the intellectual curiosity required to quickly master the fundamentals of our SEO methodology. - Experience working in a remote team and a proactive approach to building relationships and fostering culture virtually. - Excellent written, verbal, and interpersonal communication skills - Ability to handle multiple tasks, prioritize effectively, and meet deadlines - Comfortable presenting and interacting at the C-level with internal and external stakeholders - Analytical mindset with comfort working in spreadsheets and data - Bachelor's degree in a related field - Well-organized and detail-oriented Preferred Qualifications - Digital marketing experience; SEO experience strongly preferred - Experience building or improving operational processes and SOPs - Healthcare industry experience - Startup or high-growth agency experience - Remote team management experience - Knowledge of EOS (Entrepreneurial Operating System) - People management training or certifications - Familiarity with Shopify, WordPress, and modern CMS platforms - Experience with data and analytics tools Culture and Core Values We love what we do and we live our core values every day: - PASSION FOR LEARNING - Pursue continuous learning with passion, enthusiasm, and curiosity. Failures are expected and valued as learning opportunities. - TEAM FIRST - Put team success ahead of personal glory and avoid unnecessary competition. - LET DATA GUIDE YOU - Challenge opinions not supported by data. Evidence based on facts and hard numbers is the best basis for decision-making. - GET THE DETAILS RIGHT - Sweating the small stuff is the difference between mediocre and magnificent. - TAKE OWNERSHIP - Celebrate successes and take full responsibility for negative outcomes. Always ask what you could have done better. - INNOVATE EVERY DAY - Develop a habit of questioning assumptions while rethinking business-as-usual and searching for improvements that solve problems and create value. Compensation and Benefits - Competitive salary - 401k match up to 4% - Health and dental insurance - 15 days vacation + 5 days paid sick leave + 10 paid holidays - Exceptional internal training and skills development - $3,000 annual paid training and education budget - $500 annual wellness stipend - $750 annual remote work stipend

• Plays a key role in our Life Insurance Brokerage with supporting brokers, clients, and the insurance process from lead intake through policy issue and ongoing servicing

This is an evergreen/pipeline requisition. While we do not have an open position today, we anticipate positions opening in the near future. If you meet the qualifications below, we invite you to express your interest by completing an application. The Client Trainer II (Retail) is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Automotive dealer clients. The successful Client Trainer II will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer's business model. Client Trainer IIs are expected to keep up to date with automotive trends and assist with special projects and team training as needed. Also responsible for effectively communicating training and project status and completing required daily and weekly paperwork. What You'll Do - Successfully complete training/certification in assigned domain: Retail - VinSolutions and Dealertrack DMS Business Office. - Demonstrate high proficiency training on all products in domain, including cross certification on additional product lines, and gain knowledge and experience needed to build and adapt consultative training strategies for each unique customer. - Promote and deliver both on-site and virtual instruction and operation of products, within domain, for single, multi-point and strategic account new installs, driving Cox Automotive product and solution utilization and potential revenue impact with customers. - Maintain in-depth knowledge of all assigned products in domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships. - Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth. - Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings. - Troubleshoot questions and issues of domain products to meet each individual customer's needs. - Work with dealer leadership team to create a customized training plan based on staffing needs, determine any dealer work needed to be successful, and advise on software/hardware needs. - Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Salesforce. - Schedule travel, manage and submit expenses in accordance with department practices and Cox Automotive company guidelines and policies. - Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealer clients. - Participate in product development and enhancement review sessions to continue development as a domain subject matter expert. - Assist with departmental projects, such as, new software and product releases and training, efficiency projects, and internal new hire training. Travel Required: - This is a 100% travel role with weekly, overnight travel. - Travel takes place on a weekly basis and is nationwide travel. - Weekly travel will consist of 4 days each week (Monday-Thursday OR Tuesday-Friday), with one remote work day. - Depending on airport location and/or flight availability, some departures and returns may take place on Saturday or Sunday. Minimum Qualifications: - Bachelor's degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years experience; or 6 years experience in a related field - Highly motivated self-starter capable of working independently and in a team environment - Qualified candidates must live near a major airport and can reside anywhere within the contiguous United States. - Outstanding verbal, written and presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement - Comfortable with extensive weekly and overnight travel - Exceptional listening skills, ability to problem solve, and patience with customers of all skill levels - Demonstrated ability to work in a team-oriented, collaborative environment - Ability to multi-task and prioritize effectively to ensure successful completion of each training. - Strong working knowledge of Microsoft Office applications required - High energy, enthusiastic, determined, and able to motivate customers to use Dealer Solutions Software products Preferred Qualifications: - 2 years Retail Automotive sales management and/or desking and finance experience - Experience with Salesforce - Experience with Cox Automotive Products - Experience working with dealerships - Experience conducting training using tools such as Teams or Zoom USD 55,600.00 - 83,400.00 per year Compensation: Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 05/15/2026 EOE, including disability/vets