BizIQ - Smart Growth Marketing

• Manage and mentor a remote sales team consisting of 8-10 members to ensure that sales targets are consistently met and performance standards are upheld • Provide coaching and step in to take over sales calls when necessary to ensure the successful closing of deals • Monitor and evaluate sales calls to enhance quality, reduce errors, and track the overall performance of the sales team • Conduct needs assessments, one-on-one meetings, performance reviews, and cost/benefit analyses to optimize team productivity • Set and execute performance targets focusing on speed, efficiency, sales, and quality metrics for the team • Ensure that all relevant communications, records, and data are accurately updated and meticulously recorded • Liaise with cross-functional supervisors, team leaders, and sales teams to foster efficiency and deliver optimal customer results • Review team performance data regularly to identify training needs and execute targeted training sessions accordingly • Coach, motivate, and retain staff by effectively coordinating bonus, reward, and incentive programs to drive engagement • Regularly forecast and analyze sales data against budget figures on a weekly and/or monthly basis to ensure financial objectives are met

• Drive upsell revenue by identifying opportunities within the existing BizIQ client base to introduce our CRM platform and complementary digital marketing solutions • Source and prioritize sales opportunities through strategic research of client databases, behavioral data, and usage patterns • Conduct consultative discovery conversations that uncover client pain points and align solutions to their specific business goals • Build and manage a healthy pipeline — tracking opportunities, forecasting close dates, and staying relentlessly proactive in follow-up • Deliver compelling, customized presentations via phone, video, and virtual demos that clearly articulate ROI and product value • Negotiate contracts and close deals with confidence — balancing client satisfaction with company profitability • Partner closely with Growth Advisors and Automation team to ensure seamless client transitions and strategic alignment • Maintain accurate and timely CRM documentation to ensure visibility, accountability, and team collaboration • Represent BizIQ professionally on camera during presentations and demos, using tools like PowerPoint or Google Slides • Contribute to special projects and cross-functional initiatives that move the business forward

• Acquiring and growing multi-location franchise partnerships by selling BizIQ's digital marketing solutions • Navigating complex, multi-stakeholder deals • Representing BizIQ at national franchise conferences • Closing high-value partnerships that drive large-scale adoption across entire franchise networks • Identifying, targeting, and closing franchise brand partnerships at the corporate level • Building relationships with key decision-makers including franchisors, franchise marketing directors, and executive stakeholders • Developing and maintaining strategic account plans for all enterprise-level opportunities • Collaborating with internal teams including Marketing, Product, and Account Management

• Claim and verify Google Business Pages for small to medium-sized business accounts • Optimize business listings with accurate and compelling information, ensuring alignment with client branding • Implement local search optimization strategies to enhance businesses' visibility on Google • Conduct keyword research and integrate relevant terms to improve local search rankings • Ensure the accuracy and consistency of business information across all online platforms • Collaborate with clients to gather and update relevant details for optimal online representation • Track and report on the performance of Google Business Pages, providing insights and recommendations for improvement • Utilize analytics tools to measure the impact of local optimization efforts • Effectively conduct onboarding calls with new and existing clients to review important details about their account and/or business information • Actively contribute to the success of new hires by being available to assist with onboarding, peer training, and knowledge sharing as needed • Be open to participating in special projects or cross-functional initiatives that support team goals, operational improvements, or strategic company objectives

• Achieve monthly sales goals by strategically planning and performing daily activities to meet or exceed targets and KPIs. • Meet monthly MRR goals by acquiring and retaining clients to ensure a steady stream of recurring revenue. • Drive revenue through closing deals that meet monthly one-time fee goals. • Make 60-70 outbound calls daily to provided leads, focusing on generating new business opportunities. • Conduct presentations to showcase BizIQ's digital marketing services, aiming for high conversion rates. • Identify upselling and cross-selling opportunities to enhance client value and drive additional revenue. • Maintain high customer satisfaction and retention by setting clear expectations and upholding sales integrity. • Accurately document all sales activities in the CRM system, maintaining comprehensive records. • Engage in continuous learning, mastering sales methodologies, strategies, and digital marketing trends. • Adhere to remote working policies, ensuring productivity and professionalism in a virtual environment. • Participate and contribute to team and departmental meetings, sharing insights to drive success.

• Lead a dedicated customer success team, fostering a culture of excellence and continuous improvement. • Act as a key advocate for clients within the organization, ensuring their needs and expectations are clearly communicated. • Develop and implement initiatives to enhance customer retention and drive growth. • Establish and monitor key performance indicators (KPIs) for customer success, providing regular reports and insights to the executive team.

• Create and execute tactical retention strategies and initiatives aimed at minimizing client churn and increasing client retention rates. • Oversee cancel requests, analyze reasons for cancellations, and implement effective retention tactics to address client concerns and retain business. • Lead efforts to address and resolve customer issues and escalations promptly. • Collaborate with internal teams to ensure satisfactory outcomes and client satisfaction. • Meet or exceed retention targets by monitoring retention metrics, identifying trends, and implementing proactive measures to enhance client retention and loyalty. • Build and maintain strong client relationships, serving as a trusted advisor and point of contact for escalated issues. • Proactively engage with clients to understand their needs and challenges. • Continuously evaluate and improve retention processes, workflows, and strategies based on industry best practices, client feedback, and performance metrics. • Effectively present company services to clients and prospects using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera.

• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance • Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing • Implement retention and growth strategies to boost client retention and find account expansion opportunities • Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions • Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery • Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly

• drive revenue growth, guiding sales strategy, and developing a high-performance team • forecast trends, align sales processes with company goals, and build a culture of accountability, collaboration, and continuous improvement • co-pitching with reps, engaging directly with clients, and solving challenges in real time • lead, mentor, and motivate four Sales Managers, a Sales Enablement Manager, and their teams to maximize performance • build accurate sales forecasts, manage budgets, and provide actionable reporting • analyze market trends, customer needs, and competitor strategies to design and execute strategic sales plans • champion new client acquisition and upselling strategies • consistently drive the team to exceed sales targets