Role Description As a rapidly growing company, we are expanding our Operations team, which bulks ops specialist. This team plays a crucial role in delivering exceptional service to our customers and suppliers, ensuring their success on our platform. We provide the knowledge, tools, and strategic support necessary to optimize their goals and fully capitalize on the value of our product. The operations team is committed to building trust and nurturing lasting relationships with our customers and vendors. Our goal is to cultivate a deep sense of understanding, confidence, and excitement through personalized support and exceptional service, setting the stage for long-term satisfaction, retention, and growth. In this role, you'll receive thorough training on the entire customer journey. You'll develop the skills to assist our customers effectively, ensuring a smooth and satisfying experience as they navigate their relationship with Stadium. As a member of our dynamic and fast-growing team, you'll collaborate across various functions, focusing on continuous improvement and delivering top-quality service to every customer. Stadium is based in New York City, but this would be a remote position. Candidates living outside of the US will be hired as independent contractors through Deel. What You’ll Do With Us - Develop and maintain SOPs for bulk operations. - Coordinate with all internal and external stakeholders to ensure the best in class experience for our customers and vendors. - Own end to end operational flows for everything related to bulk orders as well as operational KPIs. - Optimise and improve workflows with data backed decisions leveraging AI and business intelligence. Qualifications - Ability to thrive in a dynamic & fast-paced environment. - Solutions-oriented mindset and background as a proven problem solver. - Strong customer focus and passion for engaging with people to help them succeed. - Excellent written and verbal communication skills with attention to detail. - Great listener and keen to understanding customer situations and goals before responding with strategic guidance. - An organized and process-oriented approach to managing relationships with customers. - Patient, empathetic, and enthusiastic about interacting with all types of customers. - A fun, approachable personality; easy to get along with, but driven and focused. - Team player and humble attitude. - An eager desire to make a meaningful impact on the ground floor of a growing start-up. - English as a first language (additional languages a plus). - Strategic thinker able to envision and execute long-term goals. - 1-2 years experience in customer-facing or people-oriented roles. - Data and AI forward approach towards problem solving. What We Offer - Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole. - Career mobility and opportunities to work across areas of the company. - Remote-first work environment with frequent Zoom company events and chance to make genuine connections. - Final compensation is based on factors such as the candidate's skills, qualifications, experience, and location. Compensation for candidates residing outside the U.S. will be adjusted based on the cost of living and comparable wages in that country. Company Description Stadium is a single platform for global recognition, swag, and gifting. Companies use Stadium to engage employees, clients, partners, and prospects through premium swag, snack boxes, and gifting–all fulfilled locally in 170+ countries. Whether companies are recognizing 1 or 1,000+, Stadium makes it easy to deliver meaningful recognition at any scale. We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. As a company, we learn fast, support each other, and focus on continuous quality and improvement for all of our customers. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees, and their customers.

• Drive the annual TA Operations roadmap and quarterly planning cycles. • Maintain leadership visibility into roadmap progress. • Own a portfolio of cross-functional programs end to end. • Drive decisions across TA, People Ops, HR Tech, IT, Legal, and Finance. • Own the TA AI roadmap. • Build and maintain AI-powered workflows in Claude and Cowork. • Own the TA tech stack. • Proactively identify where TA processes are slow, inconsistent, or manual.

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. • Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. • Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. • Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. • In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. • Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. • Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Role Description The Role: Asset Administration, Operations Specialist Location: This position is remote in Denver, CO. The Role: Contractor, 1099. ($21/hr-$24/hr DOE, M-F, 8 hours a day) - Review and update client account information including, but not limited to, monthly valuation data, LLC dissolutions, and assets in receivership. - Identify and assess client’s submissions to achieve compliant results. - Provide accurate, valid and complete information by using the right methods/tools in accordance with company procedures. - Maintain records of client submissions, process client requests and file documents. - Follow communication procedures, guidelines and departmental policies and procedures. - Other duties as assigned to support the overall success of the team and organization. Qualifications - Knowledge and understanding of IRS Regulations for retirement accounts & qualified plans. - Strong written and verbal communication skills. - Proficiency with Microsoft Office. - Strong organizational skills, ability to multi-task, prioritize, and manage time effectively. - Ability to identify process improvements and efficiencies, strong problem-solving skills. - Ability to work under pressure, self-motivated and resourceful. Requirements - Upon offer, we conduct background checks that include employment and education verification, state, and county criminal history searches. Company Description Forge is proud to be an equal opportunity employer committed to supporting a diverse and inclusive workplace. Our employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, veteran status, or any other characteristic protected by federal, state, or local laws.