• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. • Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. • Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. • Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. • In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. • Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. • Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Role Description The Role: Asset Administration, Operations Specialist Location: This position is remote in Denver, CO. The Role: Contractor, 1099. ($21/hr-$24/hr DOE, M-F, 8 hours a day) - Review and update client account information including, but not limited to, monthly valuation data, LLC dissolutions, and assets in receivership. - Identify and assess client’s submissions to achieve compliant results. - Provide accurate, valid and complete information by using the right methods/tools in accordance with company procedures. - Maintain records of client submissions, process client requests and file documents. - Follow communication procedures, guidelines and departmental policies and procedures. - Other duties as assigned to support the overall success of the team and organization. Qualifications - Knowledge and understanding of IRS Regulations for retirement accounts & qualified plans. - Strong written and verbal communication skills. - Proficiency with Microsoft Office. - Strong organizational skills, ability to multi-task, prioritize, and manage time effectively. - Ability to identify process improvements and efficiencies, strong problem-solving skills. - Ability to work under pressure, self-motivated and resourceful. Requirements - Upon offer, we conduct background checks that include employment and education verification, state, and county criminal history searches. Company Description Forge is proud to be an equal opportunity employer committed to supporting a diverse and inclusive workplace. Our employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, veteran status, or any other characteristic protected by federal, state, or local laws.

Role Description As a Health Concierge Specialist, you will become an expert in Drug & Health Services within our Clinical Concierge Team. You’ll work directly with clients to manage and support drug and occupational health programs, coordinate and schedule services for candidates, and assist them throughout the process. Responsible for effectively communicating with internal and external teams to ensure a smooth, efficient experience. This role requires a proactive, customer-focused approach, where you will play a key part in providing exceptional service and support to clients and candidates alike. This is a 100% fully remote position (Work from Home) based in the United States. Responsibilities: - Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests. - Understand candidate needs and provide them with tailored solutions by researching and calling collection sites and clinics. - Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries. - Register applicants for appropriate services and ensure successful completion of those services. - Data entry of laboratory results, physical examinations, and breath alcohol tests. - Troubleshooting technical issues related to drug order fulfillment and operations. Qualifications - Customer-focused attitude and mentality with attention to detail. - Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups). - Excellent time management and organizational skills to handle multiple priorities with accuracy. - The ability to manage multiple priorities using time management and organization skills. - The skills to work independently to follow directions as established by company or customer. - Energetic, self-motivated, and detail-oriented. - Collaborative team player, comfortable working with diverse individuals both locally and remotely. - Willingness to work overtime when needed. Requirements - High School Diploma or GED required. Preferred: Associate degree in a related field or 2 years of relevant work experience. - Have 1-year Client Service/Support experience. - Proficient in reading, writing, and speaking English. - Reliable and punctual, with a strong work ethic. Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays. - Access to tech and growth opportunities, and leaders who want you to succeed!

Role Description The Principal, Servicing Escrow Management, is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how escrow functions operate and why they operate that way, and can translate that expertise into scalable product capabilities. Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world servicing operations, regulatory requirements, and investor expectations. Within the broader servicing product organization, this role serves as the primary domain subject matter expert and is responsible for translating escrow management expertise into clear requirements, workflows, controls, and testing input for Product and Engineering, ensuring that escrow calculations, borrower obligations, disclosures, disbursements, and regulatory requirements are accurately reflected. The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed. This is a fully remote position that offers a competitive salary range of $130,000 to $165,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors. Responsibilities - Ensure product design reflects real servicing escrow operations, including regulatory (e.g., RESPA/Reg X) and investor requirements (e.g., Fannie Mae, Freddie Mac, GNMA as applicable). - Translate escrow operational processes into clear product requirements, business rules, controls, and system logic. - Ensure borrower escrow obligations and escrow activities are handled accurately across all standard and exception scenarios, with appropriate controls, traceability, and auditability. - Define and validate end-to-end (E2E) workflows across escrow domains. - Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions. - Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems. - Translate domain expertise into product requirements, business rules, and system logic. - Advise Product and Engineering on the operational implications of design and prioritization decisions. - Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market. - Surface risks early, particularly related to financial controls, regulatory compliance, and investor reporting. - Partner closely with engineering teams to refine requirements, clarify logic, and support implementation. - Partner with Product and Engineering during backlog refinement and implementation planning to clarify requirements, validate business rules, and support functional decision-making. - Contribute to the development of known-answer and scenario-based test cases for escrow workflows. - Validate system behavior and outputs against expected financial, operational, and regulatory outcomes. - Support UAT execution, defect triage, regression testing, and release readiness validation. - Partner with QA and engineering to design and implement an automated test suite informed by escrow domain logic. - Own escrow administration requirements, including disbursements, analysis methodology, statement generation, shortage/surplus handling, refunds, and exception processing aligned to RESPA/Reg X expectations. - Define escrow setup requirements at boarding and transfer intake, including initial escrow configuration, baseline balances, tax/insurance lines, payment schedules, and coordination with Boarding/Transfers. - Define requirements for escrow analysis, including projection logic, recalculation rules, cushion treatment, shortage/surplus determination, repayment options, and borrower-facing statement requirements. - Define escrow-related borrower communications and disclosures, including analysis statements, change notices, and other required borrower notifications. - Establish control frameworks for escrow operations, including reconciliation, approvals, segregation of duties, disbursement validation, and audit evidence standards. - Define escrow disbursement requirements for tax, insurance, mortgage insurance, HOA/condo obligations, and claim-related activities. - Define logic for escrow advances, escrow funding impacts, delinquency scenarios, partial payments, and exception workflows. - Establish requirements for mortgage insurance administration, including premium collection, cancellation rules, borrower-requested and automatic cancellation, investor-specific requirements, disclosure handling, and coordination with amortization and LTV thresholds. - Establish logic for interest on escrow, including state-specific requirements, accrual methodologies, calculation timing, posting treatment, and borrower disclosure obligations. - Define requirements for HOA/condo fee management, including tracking of obligations, billing expectations, disbursement handling where applicable, and exception workflows for delinquent or missing payments. - Own requirements for force-placed insurance, including trigger conditions, notification timelines, premium handling, policy tracking, cancellation/refund processing, and compliance with regulatory and investor requirements. - Define workflows for loss drafts and insurance claim processing, including claim intake, funds endorsement, inspection requirements, staged disbursements, escrow holdback management, and borrower/vendor payment controls. - Establish requirements for insurance policy tracking and administration, including policy monitoring, renewal tracking, lapse detection, coverage validation, and integration with escrow analysis and disbursement workflows. - Build and sign off on known-answer test scenarios for core escrow calculations, support defect triage, regression testing, and release readiness decisions. - Partner closely with Cash Management and other domain leads to ensure consistent handling of payment application impacts, escrow funding, advances, and exception scenarios across the servicing lifecycle. - Support adjacent servicing domains as needed based on program priorities and evolving platform needs. - Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle. - Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior. - Apply servicing expertise to broader platform design decisions beyond primary area of ownership. Qualifications - 8+ years in mortgage servicing escrow administration (AVP level of experience preferred). - Deep expertise in escrow analysis, escrow disbursements, shortage/surplus handling, borrower disclosures, and exception processing. - Strong working knowledge of regulatory and investor requirements (i.e.: RESPA/Reg X escrow requirements), as well as servicing operational best practices. - Experience with tax and insurance administration, vendor oversight, force-placed insurance, mortgage insurance, interest on escrow, HOA/condo obligations, and insurance policy tracking preferred. - Proven functional leadership across cross-functional teams, including Technology, Operations, and external partners. - Experience supporting servicing platform modernization, system implementation, product buildout, or process transformation preferred. - Demonstrated ability to translate complex escrow processes into clear business requirements, controls, workflows, and test scenarios for Product, Engineering, and QA teams. Company Description MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.