• Triage requests from across the organization, determine what is worth solving, and conduct the discovery work needed to understand it • Own the end-to-end user experience • Use low-code platforms, no-code tools, and AI-assisted development to move from design to working prototype • Work with the rest of the team to transition prototype solutions into wide-scale applications • Own your portfolio of projects and communicate status without needing to be closely managed.

• Use Mozaik software to create detailed and accurate design drafts and layouts • Leverage CAD and/or SketchUp software to enhance design outputs when required • Communicate directly with clients to clarify project requirements and ensure satisfaction • Prepare, finalize, and send completed design drafts to clients via email • Ensure all designs are professional, accurate, and meet client expectations • Support the project workflow by assisting with additional drafting tasks as needed

• Define and lead service design strategy across enterprise initiatives, connecting member needs to operational capabilities. • Create service blueprints, journey maps, and ecosystem models that bridge frontstage and backstage experiences, end-to-end. • Facilitate alignment across teams and business partners to deliver coherent, multi-touchpoint services. • Mentor designers, evolve service design methods, and contribute to the growth of Humana's design culture. • Define success metrics and lead post-launch evaluations to ensure services deliver measurable value. • Collaborate with process and operational teams to ensure services are deliverable, scalable, and grounded in real-world constraints. • Use compelling narratives and visual frameworks to build empathy, drive decisions, and influence senior stakeholders.

• Create and adapt visual materials for Trade Marketing activities, including Point of Sale (POS) communications, window displays, signage, displays, totems and gondola/shelf materials. • Develop pieces for wholesale and retail campaigns, such as catalogs, promotional materials and presentations. • Adapt and roll out layouts according to brand guidelines and channel requirements (wholesale and retail). • Execute final artwork for digital and printed materials, ensuring technical standards suitable for production. • Prepare and review files for print and graphic production (bleed, color, resolution and file formats). • Ensure visual consistency and correct application of the brand identity across all materials. • Organize and maintain files, templates and working folders in a structured manner. • Review and adjust existing materials as required for campaigns and activations.