Role Description The Service Portfolio Manager is responsible for overseeing the service lifecycle of all installed ZincFive systems through the direct coordination of the Customer Project Managers and the Strategic Projects Director. The position may be performed remotely from home or onsite in headquarters in Tualatin, Oregon and reports to the Director of Global Service Operations. - Leads and supports Customer Project Manager team to ensure completion of battery system installation, commissioning project, and strategic projects. - Provides monthly reporting to the Director of Global Service Operations for identified Key Performance Indicators. - Responsible for implementing a web-based service management system that provides a real-time resource for equipment status, service history, key customer information, and the ability to generate summary reports for both internal and external distribution. - Provides direct review and development of applicable action items in response to project feedback and evaluation. - Cooperates and works closely with internal and external stakeholders associated with both the installation and commissioning of ZincFive systems, as well as specified strategic projects. - Organizes and facilitates meetings with Customer Project Managers in order to ensure that the necessary resources are available to support planned projects. - Advises the Director of Global Service in areas of Field Service Personnel staffing needs. - Visits key customers and projects in the field, with up to 25% travel. - Partners closely with Sales, Marketing, Operations, Service and Engineering to ensure the successful projected lifecycle of ZincFive systems. Qualifications - Bachelor’s degree in electrical engineering, power systems or a related field, or equivalent years of experience. - 5+ years experience in customer project management. - Minimum 3 years of experience in customer project management for power systems or data center background. - Previous supervisory/management experience. - Excellent customer management skills for both verbal and written communication. - Proficient in Microsoft Office and Project as well as other software required for project management. - Excellent attention to detail. - Excellent time management and organizational abilities. - Excellent interpersonal skills. - Must have proven experience in managing complex projects from all project management aspects. - Ability to work with multiple stakeholders to manage projects to completion. - Ability to coordinate efforts of various teams to provide the right skills at the right time for successful project management. - Experience with and ability to manage project change management and risk mitigation. - Monitor existing workflow, processes, and industry trends to suggest areas of potential improvement. Requirements - PMP certification (preferred). - Software implementation experience (preferred). Benefits - Comprehensive set of outstanding benefits, including medical, dental, vision, and life insurance. - 401k. - Paid sick time. - Paid time off for vacation. - Paid holidays. - Paid community service days. - Professional/personal learning program. - Applicable state/federal paid family leave. Company Description ZincFive is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. We maintain a safe workplace and perform pre-employment testing. ZincFive is a participant in E-Verify and receives employment authorization of new hires through Social Security and the Department of Homeland Security databases.

• Assist with store functions and day-to-day store activities • Help customers in a positive, approachable manner • Help organize and transfer merchandise from delivery truck to stockroom to sales floor • Perform opening and closing procedures • Process all corporate directives • Maintain promotional effectiveness of store-front fixtures and displays • Assist in ordering merchandise and processing damaged merchandise • Protect and secure all company assets, including store cash • Help supervise, train, and develop Store Associates • Maintain cleanliness throughout the store

Role Description We're hiring an experienced Support Manager to lead a distributed customer support team within a complex and evolving SaaS environment. This role is ideal for a calm, process-oriented leader who can bring structure, accountability, and stability while earning the trust of a long-tenured team. You'll play a key role in improving support operations, reducing ticket response delays, and strengthening collaboration between Support and Engineering. Location: Remote (Canada or USA) The salary range for this role is approximately $90,000 USD, plus a target 10% bonus. Final compensation will be determined based on experience, skills, and location. Qualifications - Proven experience managing customer support or customer-facing teams within a technology or SaaS environment. - Strong leadership skills with the ability to earn trust from experienced, change-resistant teams. - Hands-on experience using Jira for ticket management, escalation handling, and operational tracking. - Comfortable handling client escalations and serving as a senior point of contact for unresolved issues. - Organized, patient, and motivated by improving operational processes and team performance. Requirements - Experience in B2B SaaS, enterprise software, or legacy software environments. - Exposure to ERP, procurement, print, or marketing supply chain software industries. - Experience with AI-enabled support tools or automation initiatives. Benefits - High-impact role with direct influence on customer experience and operational transformation. - Collaborative environment working closely with Support, Engineering, and executive leadership. - Opportunity to create long-term operational improvements within a growing organization. Company Description DemandBridge provides specialized software solutions that help marketing, print, and supply chain organizations streamline complex operational workflows. Their platform supports businesses with tools designed to improve operational visibility, optimize workflows, and simplify day-to-day processes in industries where efficiency and reliability are critical. With an established customer base across North America, DemandBridge operates in an environment where product stability and customer support directly impact customer success. DemandBridge is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages and long-term value.

• Collect, organize, and maintain all product data including titles, descriptions, specifications, and assets • Ensure accuracy, completeness, and standardization of all product content • Identify and fill content gaps in collaboration with internal teams and manufacturers • Structure content for high-performing Product Detail Pages across e-commerce platforms • Apply SEO, keyword optimization, and conversion-focused messaging • Ensure all content meets platform compliance requirements before syndication • Syndicate product content across key merchandising and reseller platforms • Maintain consistent and accurate data flow across all channels • Resolve formatting or data issues that could suppress listings or reduce visibility • Communicate results with Strategic Account Managers, the Sales Enablement team, and manufacturing clients via the TRG POP report • Maintain data standards, naming conventions, and content integrity across all SKUs • Eliminate outdated or inaccurate content and create a single source of truth within the PIM • Ensure fully enriched SKUs are ready for syndication at all times • Work with sales, creative, and manufacturer teams to support product launches with complete content • Align content strategy with go-to-market initiatives • Assist with lead follow-up, nurturing activities, and campaign support as needed • Maintain clear and detailed notes for all interactions