• Test software for functionality, reliability, and/or performance. • Report bugs and defects into an online database, ensuring that all necessary information is included and easy to understand. Including tracking game stability and performance. • Contribute to the overall test planning, by creating, running and scheduling Test Scripts for your assigned game area(s). • Effectively communicate the status of your assigned game area(s) to both Internal and External Production & Development teams. • Perform risk analysis and escalate issues to QA management when necessary. • Work embedded with the development team alongside functionality testing. • Participate in review of requirements and designs, communicating concerns and/or risks to project stakeholders. • Provide daily status updates and trends to QA leadership, production and development teams. • Senior Quality Assurance Analyst is expected to be responsible for an entire game/scrum area.

• Work alongside the development team to test features delivered in test environments to minimize the number of system failures in production; • Ensure the quality of the system delivered to the client; • Assist with process documentation; • Perform exploratory testing; • Execute manual tests of system routines; • Identify root causes and reproduce/simulate issues; • Write user manuals for system features.

• Oversee quality control of the application, addressing bugs raised by internal team members and clients. • Perform regression testing and cross-browser, cross-device, and cross-platform compatibility checks after each deployment to ensure no existing functionality is broken. • Develop and maintain test cases, test plans, and QA checklists tied to application features and releases. • Create user and administrator stories in requirements documentation • Log all bugs and errors in Jira (or other ticketing system), ensuring comprehensive documentation. • Escalate critical or blocker-level bugs promptly to the appropriate stakeholders and track status and resolution efforts. • Review and triage all client-reported issues, validating, prioritizing, and routing them within Jira for efficient resolution. • Verify bug fixes once resolved by the development team and close out tickets with clear acceptance notes. • Attend key project meetings and actively contribute QA status updates and risks. • Collaborate with Technical Director on monitoring application performance, helping to identify regressions, slowdowns, or anomalies in production and pre-production environments.

• Review doctor-patient messages across platforms to ensure: • Patient questions are clearly and fully answered • Responses are medically appropriate and aligned with internal protocols • Messaging is human, empathetic, and not overly reliant on canned responses • Identify inconsistencies in tone, clarity, or care quality • Ensure all communication aligns with: • Clinical guidelines • Company policies • Regulatory requirements • Flag any compliance risks or deviations • Provide structured feedback to providers and internal teams • Identify recurring issues or patterns in communication • Recommend improvements to templates, workflows, and messaging standard • Work closely with our CMO, clinical leadership, and patient care teams