• Work alongside the development team to test features delivered in test environments to minimize the number of system failures in production; • Ensure the quality of the system delivered to the client; • Assist with process documentation; • Perform exploratory testing; • Execute manual tests of system routines; • Identify root causes and reproduce/simulate issues; • Write user manuals for system features.

• Oversee quality control of the application, addressing bugs raised by internal team members and clients. • Perform regression testing and cross-browser, cross-device, and cross-platform compatibility checks after each deployment to ensure no existing functionality is broken. • Develop and maintain test cases, test plans, and QA checklists tied to application features and releases. • Create user and administrator stories in requirements documentation • Log all bugs and errors in Jira (or other ticketing system), ensuring comprehensive documentation. • Escalate critical or blocker-level bugs promptly to the appropriate stakeholders and track status and resolution efforts. • Review and triage all client-reported issues, validating, prioritizing, and routing them within Jira for efficient resolution. • Verify bug fixes once resolved by the development team and close out tickets with clear acceptance notes. • Attend key project meetings and actively contribute QA status updates and risks. • Collaborate with Technical Director on monitoring application performance, helping to identify regressions, slowdowns, or anomalies in production and pre-production environments.

• Review doctor-patient messages across platforms to ensure: • Patient questions are clearly and fully answered • Responses are medically appropriate and aligned with internal protocols • Messaging is human, empathetic, and not overly reliant on canned responses • Identify inconsistencies in tone, clarity, or care quality • Ensure all communication aligns with: • Clinical guidelines • Company policies • Regulatory requirements • Flag any compliance risks or deviations • Provide structured feedback to providers and internal teams • Identify recurring issues or patterns in communication • Recommend improvements to templates, workflows, and messaging standard • Work closely with our CMO, clinical leadership, and patient care teams

Role Description We are seeking an experienced QA tester to join us on a temporary contract basis to support quality assurance on an ongoing project. - Type: Temporary contract - Commitment: 25% per week - Timeline: mid-May through June 30, with potential to extend - Location: Must be based in the United States for the full duration of the contract. NYC metro area preferred; remote within the US considered for the right candidate - Working hours: Some availability during US Eastern business hours to attend standups and team meetings As QA Tester, you ensure our products are performant and accessible before they ship. You will triage incoming bugs, validate fixes, run regression and compatibility testing, and ensure that issues raised by the team or clients are thoroughly documented and resolved. You will work closely with developers, Technical Directors, and project stakeholders to keep the product stable, performant, and ready for users. Responsibilities - Oversee quality control of the application, addressing bugs raised by internal team members and clients. - Perform regression testing and cross-browser, cross-device, and cross-platform compatibility checks after each deployment to ensure no existing functionality is broken. - Develop and maintain test cases, test plans, and QA checklists tied to application features and releases. - Create user and administrator stories in requirements documentation. - Log all bugs and errors in Jira (or other ticketing system), ensuring comprehensive documentation. - Escalate critical or blocker-level bugs promptly to the appropriate stakeholders and track status and resolution efforts. - Review and triage all client-reported issues, validating, prioritizing, and routing them within Jira for efficient resolution. - Verify bug fixes once resolved by the development team and close out tickets with clear acceptance notes. - Attend key project meetings and actively contribute QA status updates and risks. - Collaborate with Technical Director on monitoring application performance, helping to identify regressions, slowdowns, or anomalies in production and pre-production environments. Qualifications - 3+ years of professional QA/software testing experience on web and/or mobile applications. - Strong understanding of QA methodologies including functional testing, regression testing, smoke testing, exploratory testing, and UAT. - Experience with automated testing frameworks such as Playwright and Pest. - High proficiency in writing in the English language. - Hands-on experience writing clear, reproducible bug reports and managing tickets in Jira (or comparable tools such as Linear, Asana, GitHub, or Azure). - Proficiency with cross-browser and cross-device testing across modern browsers and on iOS and Android. - Strong communication skills and the ability to translate technical issues for non-technical stakeholders and vice versa. - Strong attention to detail and organized approach to testing. - Comfort working within Agile/Scrum workflows, including participating in standups, sprint planning, and backlog grooming. - Ability to work autonomously, manage your own time, and proactively flag blockers. - Candidates must be located within the United States. Internationally-based candidates will not be considered. Requirements - This is a 1099 contractor position. - Project fee range $3000-8500, depending on final scope, timeline, and experience.