Role Description Praytell is seeking a Senior Account Director with 9-11 years of experience and deep expertise in the travel and tourism industry - bonus points for big airline experience - ideally within an agency environment. This role will lead integrated communications programs across earned, influencer and social, serving as a senior strategic partner to clients while guiding brand storytelling, campaign development and cross-channel initiatives that drive measurable business impact. The Senior Account Director will oversee multiple client relationships and large-scale accounts with substantial budgets, mentor and develop teams and ensure work is executed at the highest level while identifying opportunities for innovation, organic growth and long-term partnership. This role must be based in the Central or Eastern time zone. The ideal candidate brings strong business acumen, creative thinking and the ability to navigate complex client environments while delivering thoughtful counsel, executive-level presence and forward-thinking ideas. Responsibilities - Client Service - Start with ‘Yes’: Drive optimism while balancing the realities of execution and client needs. - Spidey Senses in Tune: Anticipate market trends and client challenges, positioning teams to adapt proactively. - No Ego, No B.S.: Build trust and efficiency by cutting through unnecessary complexity to focus on impactful results. - Trust & Transparency: Establish long-term trust by balancing strategic candor with empathy and professionalism. - Sense of Humor & Short Memory: Model resilience and positivity, setting the tone for teams and clients during challenging times. - Spirit of Partnership: Shape enduring partnerships by strategically aligning agency and client priorities for shared success. - Account & Team Management - Brand & Business Expertise: Act as a senior-level strategic advisor, providing high-level insights and recommendations to elevate client campaigns. - Time & Budget Tracking: Monitor portfolio-wide budgets, identifying opportunities for efficiency and improved ROI. - Workflow Management: Oversee complex, multi-channel campaigns, ensuring seamless integration across PR, influencer, and social efforts. - Staffing: Support organizational planning, aligning team structure and resources with agency goals and client demands. - Employee Development: Develop and implement training programs for team leads, preparing them for future leadership roles. - Effective Communication - Client Communication (Emails/Status Calls): Guide client relationships at a senior level, handling complex conversations and providing strategic counsel. - Written Materials: Drive the creation of thought leadership pieces and overarching campaign messaging, ensuring alignment with broader business objectives. - Deck Development: Shape the strategic narrative of client-facing decks, ensuring they effectively communicate campaign vision and results. - Presentation Skills: Represent the agency in major client meetings, adapting communication styles to engage and persuade senior stakeholders. - Strategic Planning - Channel Audits (Earned, Social, Influencer): Provide senior-level oversight for audit processes, ensuring insights are actionable and forward-thinking. - Target Audience Analysis (Earned, Social, Influencer): Define advanced audience frameworks and leverage research to drive innovative strategies for clients. - Channel Fluency & Strategies (Earned, Influencer, Social): Deliver high-impact, integrated strategies that position clients as leaders across earned, influencer, and social channels. - Creative Thinking - Newsjacking/Trend-to-Earned Ideas: Provide creative oversight for trend-based campaigns, ensuring they resonate across earned, influencer, and social channels. - Earned Media: Drive innovation in media event concepts and seasonal campaigns, focusing on differentiation and earned potential. - Influencer or Talent Partnerships: Champion high-level partnerships with influencers or talent, introducing groundbreaking concepts to clients. - Social Media: Lead the development of agency-wide creative frameworks for social campaigns that prioritize innovation and engagement. - Brand Campaign Concepts: Deliver comprehensive campaign visions, tying together multi-disciplinary creative strategies. - Execution - Earned Media: Define earned media priorities at a strategic level, identifying opportunities for client growth and thought leadership. - Influencer: Oversee high-profile influencer programs, providing contract oversight, and ensuring innovative partnerships elevate brand awareness and impact. - Social Media: Lead strategic social media efforts, balancing creative vision with data-driven insights and performance metrics. - KPI, Merchandising & Reporting - Data Analysis & Interpretation: Oversee complex analyses that inform cross-channel strategies and insights. - Strategic Recommendations: Develop holistic recommendations that integrate data with broader client objectives. - Stakeholder Communication: Act as a trusted advisor, framing insights to support executive-level decisions. - Goal Alignment & Performance Metrics: Define long-term performance metrics and ensure consistent alignment with client goals. Benefits - Salary: $125,000 - $145,000 (This range reflects the minimum and maximum compensation. We typically offer salaries within the 25th to 75th percentiles and cannot exceed the listed maximum. Final offers depend on experience, skills and qualifications.) - Comprehensive health care (Medical, Dental, Vision) - Employee Stock Ownership Plan (ESOP) with annual shares of Project Worldwide, our parent company - Traditional and Roth 401(k) options with an annual employer contribution based on company performance - Flexible Time Off (FTO), company holidays and mental health days - Flexible work locations within the US - remote is a-ok! We also have physical hubs and offices in LA, SF, Austin, Chicago, Minneapolis and New York - Flex Fridays, designed to keep Fridays meeting-free for focused work and to give you space to support your personal wellbeing while delivering great client service - Employee Assistance Program (EAP) with mental health, family, career, legal and financial support - Paid parental leave and fertility support - Training and team-building programs - Camp Praytell, our company offsite (eligibility based on start date) - Employee Resource Groups (BEACON, Compañeros, elevAsian, Herizon and Prism) - And more!

• Drive active sales cycles while building new business pipeline through prospecting and relationship building with brokerages, 3PLs, and shippers • Finalize and close opportunities, develop integration timelines, and ensure customer success through coordination with operations team • Meet and exceed quota targets set on monthly and quarterly basis • Build and nurture long-term relationships with prospects and customers • Sell into senior executives at the Director, VP, and C Suite levels • Develop and maintain deep market and freight tech knowledge to serve as a resource for prospects and customers • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams

• Lead integrated communications programs across earned, influencer and social • Serve as a senior strategic partner to clients while guiding brand storytelling, campaign development and cross-channel initiatives • Oversee multiple client relationships and large-scale accounts with substantial budgets • Mentor and develop teams and ensure work is executed at the highest level • Identify opportunities for innovation, organic growth and long-term partnership • Provide senior-level oversight for audit processes and define advanced audience frameworks • Drive the creation of thought leadership pieces and overarching campaign messaging • Shape the strategic narrative of client-facing decks while effectively communicating campaign vision

• Handling inbound calls and warm leads, consulting with potential and existing policyholders on their insurance needs • Matching the correct coverages, products, and benefits to convert sales leads into policyholders • Representing the Liberty brand and connecting customers to the right products for their individual needs • Adapting well to different environments, schedules, and the varying needs of policyholders • Ensuring customers get the quality products and services they need