Role Description We are looking for a motivated Senior Product Analyst ready to take us to the next level! You will be responsible for bridging clinical strategy and technical execution to drive innovation at the intersection of healthcare and automation. This position will be full-time and remote. What You’ll Do - Clinical Discovery & Requirements (BA Focus) - Partner with Clinicians (MDs, Nurses, Case Managers) to observe clinical workflows and identify "friction points" ripe for Agentic AI or RPA intervention. - Translate clinical decision-making processes into structured logic maps (Decision Trees, PDDs) that developers can use to build autonomous AI agents. - Define key performance indicators (KPIs) for each automation—such as "Hours Back to Care" or "Reduction in Denials"—and track them post-deployment. - Validation & Quality Governance (QA Focus) - Design the testing lifecycle for UiPath bots and Agentic AI, moving from "Happy Path" RPA to the "Edge Case" reasoning required for AI. - Lead User Acceptance Testing (UAT) sessions directly with healthcare providers. Facilitate "Day in the Life" testing to see how AI agents perform under real-world clinical pressure. - Monitor Agentic AI outputs for "hallucinations" or medical inaccuracies, ensuring the agent fails-safe by handing off to a human clinician when uncertainty is high. - The "Hybrid" Bridge - Ensure every clinical requirement identified during the BA phase is directly mapped to a validation script in the QA phase. - Take bugs or "near-misses" found during testing and backtrack them to requirement gaps, refining the solution design in real-time. - Ensure all documented requirements and testing data comply with PHI protections and EHR integration standards (Epic/Cerner). Qualifications - Bachelor’s Degree in Business, Computer Science, Engineering, or related field, or equivalent work experience. - Minimum of 7 years of experience in development, automation, machine learning, data science, and AI with at least 4 years in a BA or QA role. - Deep understanding of the Provider space (e.g., Clinical Documentation, Revenue Cycle, Patient Scheduling, or Nursing workflows). - Proven experience working within or integrating with Electronic Health Records (Epic, Cerner, etc.). - Proficiency in UiPath Test Suite, Azure DevOps, or Jira for tracking requirements and defects. - Exceptional "bedside manner"—the ability to explain complex AI logic to busy clinicians or executives without using technical jargon. Requirements - Experience with Agentic AI (autonomous agents, LLM-based workflows). - Experience in healthcare, CLP, payer enrollment, RCM / IDR. Physical Demands - Ability to safely and successfully perform the essential job functions. - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

• Manage and support the analysis of product usage data, user behaviour, and KPIs • Handle data requests, dashboard maintenance, and ad hoc reporting tasks • Communicate effectively with internal teams and external stakeholders across time zones • Maintain accurate records of product metrics, experiment results, and analytical outputs • Use relevant tools such as SQL, Mixpanel, Google Analytics, and data visualisation platforms • Support the wider team with product roadmap prioritisation and A/B testing analysis • Identify opportunities to improve product features, user journeys, and conversion rates

Role Description As a Product Researcher at Pencil, your mission is to be the bridge between Generative AI and the humans who use it to scale their brands. You will live in the trenches with our clients, translating messy, real-world feedback into clear, actionable insights that shape the future of creative automation. You don't just ask users what they want; you figure out what they need before they do. Beyond just extracting insights, you will nurture a community of 'power users,' ensuring they feel like partners in our innovation rather than just a data source. Key Responsibilities - User Discovery & Advocacy: Lead end-to-end research cycles, from recruiting participants to conducting deep dive interviews and usability tests to uncover the "why" behind user behavior. - Continuous Feedback Loop: Manage day to day interactions with clients to capture granular feedback on new GenAI features, ensuring the product team is solving real pain points, not just shipping tech. - Methodological Excellence: Select and apply the right research methods (e.g., diary studies, surveys, RITE testing) to provide high-quality insights for both routine updates and complex new assignments. - Cross-Functional Collaboration: Partner closely with Product Managers and Engineers to turn research findings into creative solutions and product requirements. - Process Evolution: Identify bottlenecks in how we gather feedback and suggest improvements to our research operations to help the team scale. - Closed Loop Communication: Own the relationship with our most engaged superusers; proactively present "You Told Us, We Listened" updates to show how their feedback directly influenced the Pencil roadmap. - Value Exchange Management: Design and execute ways to deliver value back to research participants - whether through early access to features, exclusive roadmap previews, or expert deep-dives into GenAI trends. Qualifications - 3 - 5+ years in Product Research, UX Research, or a similar client-facing insight role, ideally within a SaaS or high-growth tech environment. - AI Literacy: Strong experience with Generative AI and a deep understanding of how it impacts creative workflows. - Independent Execution: Proven ability to manage multiple medium projects simultaneously with minimal oversight. - Communication: Exceptional storytelling skills - you can take complex data and make it resonate with stakeholders across the company. - Strategic Judgment: Ability to distinguish between one off feature requests, and systemic product opportunities. - Technical Familiarity: Comfortable using modern research tools. Requirements - You are an Owner: You don’t wait for a ticket to be assigned. You see a gap in our understanding of the user and you proactively go fill it. - You keep it Simple: You can take the complex nature of GenAI and explain it to users in plain, fluff-free language. - You move Fast: In the world of AI, a week is a lifetime. You prefer "good and quick" over "perfect and late," iterating on the fly. - You are Human: You build genuine, productive relationships with clients. You’re not just a data-gatherer; you’re an empathetic listener. - You love the Surprising: You get excited when a user does something unexpected with our tool. You’re curious about the edge cases that lead to the next big breakthrough. KPIs & Success Measures - Insight Velocity: Average time from "User Conversation" to "Actionable Brief" delivered to the product team. - Feature Adoption Rate: The percentage of users engaging with features that were built or refined based on your research. - Research Impact Score: Stakeholder feedback on how effectively your insights influenced the product roadmap and reduced development rework. - Client Satisfaction (NPS/CSAT): Qualitative feedback from interviewed clients regarding their feeling of being "heard" and seeing their input reflected in the tool. - Superuser Retention/Engagement: Measuring the ongoing participation rate of our core feedback group. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote - work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Access to our Pencil office in The Shard, London for UK employees. - Flexible working hours.

• Build and maintain product analytics dashboards and reporting across key user journeys (onboarding, activation, conversion, retention) • Analyze event-level data to understand user behavior across Biomarkers and RX product lines • Define, QA, and monitor event tracking in partnership with engineering (via tools like Mixpanel / Amplitude) • Translate raw event data into clean, analytics-ready datasets in Snowflake • Build and maintain product funnels, cohort analyses, and retention reporting • Identify drop-offs, friction points, and opportunities across the user lifecycle • Surface actionable insights on product performance, engagement, and conversion drivers • Work directly with Product, Growth, and Data teams to align on metrics definitions and tracking standards • Support A/B testing and product experimentation by measuring feature impact • Build clean, self-service dashboards (in Sigma or similar tools like Tableau, Looker, Power BI) • Document event definitions, data sources, and logic to ensure consistency as data models evolve