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AVP - Capability Leader
Location
United States
Posted
18 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
AVP - Capability Leader
firstsourc
Role Description This role will be responsible for leading the capability development teams across all clients/engagements for multiple spans. The Assistant Vice President (AVP) is expected to own and govern end-to-end learning interventions across all stages of the business. This includes: - Identifying and assessing current and future training needs. - Continuously developing and improving training content and delivery methods. - Partnering with the content design team to create e-learning courses. - Working with internal stakeholders and clients to support in meeting key KPIs. Roles & Responsibilities: - Oversee all training needs of teams through careful assessment and analysis. - Responsible for developing and maintaining a training and development strategy for the Business. - Achieve the agreed-upon Key Result Areas (KRAs) and adapt to additional ones that may be introduced in response to evolving business requirements. - Collaborate with the business leaders and managers to identify gaps and implement plans to close and improve. - Ensure delivery of key training and development projects. - Lead the Training function for migration of new businesses from the Client site to desired work location. - Collaborate closely with the client to comprehend their product/service and tailor training content to facilitate effective knowledge transfer. - Aware of instructional design and training evaluation frameworks. - Work closely with Training Managers in the design and delivery of learning frameworks, practices, and solutions during the development of the training program. - Propose learning methodologies to best suit target audience. - Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables. - Design and execute strong governance plans to communicate with internal Customers, Stakeholders, and Clients to gain information, feedback, and approval. - Co-ordinate with other centers to share best practices, continuous improvement of content, delivery, and ensure adherence to best practices identified in FSL training and on-job training. - Engage in significant forums, whether at the client site or other locations, to actively participate in relevant discussions and activities. Qualifications - 5 years of overall applicable experience preferably in BPO space. - Proficient in Microsoft Office Tools: Excel, Access, Word, PowerPoint, Visio, and statistical analysis software. Requirements - Effective communication with senior management, cross-functional teams, and external stakeholders. - Demonstrated capability to manage intricate assignments, providing a comprehensive overview of complex projects. - Proficient in communicating plans and approaches clearly, concisely, and professionally, both verbally and in written form. - Experience of training and development delivery methodologies – In person and virtual. - Experience of developing and implementing training and development strategy, policy, and projects. - Proven track record of operating at managerial level within a training delivery function leading a team of training delivery and design staff. - Ability to work across the training cycle from training needs analysis, design, delivery, and evaluation. - Possess strong project management skills. - Experience in managing Client/ Customer Relationship. - Demonstrated strong track record in driving continuous improvement in customer satisfaction. - Ability to manage multiple tasks simultaneously. - Must be a change agent focused on delivering results, possessing proficient facilitation skills with the ability to influence, negotiate, and resolve conflicts effectively. - Strong team building skills across sites, functions, technical and organizational levels. - Successful track record in peer collaboration, ability to train, coach, and mentor others. - Excellent ability to understand client business drivers and objectives. - The ability to come up with innovative ideas about a given topic or situation, or to develop creative ways to solve a problem. - Understanding the organization's industry, market, and competition to make informed decisions.
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