Role Description We are looking for an experienced Technical Account Manager to lead our new client acquisition strategy, identify business opportunities in key markets, and build strong relationships with global companies looking to expand into ASIA and other emerging markets. Your ability to generate trust, understand client needs, and close strategic deals will be key to driving Localpayment’s growth. Qualifications - 5+ years of experience in technical account management, solutions engineering, or client-facing technical roles. - At least 2 years in the fintech sector. - Strong technical background in APIs, payment systems, or system integrations. - Proven ability to manage complex technical implementations and long-term client relationships. - Excellent problem-solving and troubleshooting skills. - Ability to communicate effectively with both technical and non-technical stakeholders, including C-Level executives. - Fluent in Chinese and English; additional languages are a plus. Requirements - 5+ years of experience in technical account management, solutions engineering, or client-facing technical roles. - At least 2 years in the fintech sector. - Strong technical background in APIs, payment systems, or system integrations. - Proven ability to manage complex technical implementations and long-term client relationships. - Excellent problem-solving and troubleshooting skills. - Ability to communicate effectively with both technical and non-technical stakeholders, including C-Level executives. - Fluent in Chinese and English; additional languages are a plus. Company Description Localpayment is a fintech company specializing in local and cross-border payment solutions for emerging markets. Our platform enables global companies to accept payments in local currencies through native methods in each country, facilitating their international expansion. In 2024, Localpayment entered into a strategic partnership with Aleph Group, a global technology and digital media company. This collaboration enhances our capabilities and reach, combining robust payment infrastructure with a broader digital ecosystem.

• Partner with our Senior Engineers and our Onsite Field Engineers to establish the overall IT strategy and 2-year technology plan (including budget) for our clients. • Formally present this to C-level executives and other IT contacts at our client sites. • Learn and understand our clients’ industry-specific IT requirements and unique technology needs. • Communicate this information to the other members of our team. • Develop innovative IT initiatives and projects to foster the growth goals and desired work environment of our clients. • Build project plans, including detailed scopes of work, hardware/software options, and the budget requirements. • Communicate project progress to the client on a regular basis and ensure the client receives project completion updates. • Analyze and review Network Assessments and Security Audit reports to identify clients’ business risks in relation to technology. • Develop solutions to minimize these risks. • Present this information to clients during in-person Technical Business Review meetings. • Illustrate the importance and benefits of IT standardization and well-established IT processes and procedures. • Identify emerging technologies that will benefit our clients’ future business needs from an IT perspective. • Tailor the findings and present the information at in-person Technical Business Review meetings. • Manage 25 - 30 client accounts and foster a positive relationship with each. • Ensure clients are very satisfied with Parachute’s services by meeting with and speaking to clients and analyzing survey results. • Handle and resolve client issues and escalations with a great deal of patience, respect, professionalism, and written follow-up. • Monitor and identify any delays in client projects and general tasks completion and communicate any delays to management and clients. • Work closely with COO to manage implementation of Parachute developed processes, procedures, and operational strategies.

• Serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals • Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap • Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans • Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks • Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status • Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support • Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations • Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders • Generate and analyze service performance reports to drive business reviews and proactive account planning • Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies • Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system • Ability to travel up to 50% as business needs require

• Take ownership of customer service delivery across platform, professional, managed, and support services • Ensure high-quality service levels through monitoring, performance targets, and compliance with SLAs/contracts • Oversee incident, problem, and change management processes, driving resolution and root-cause analysis • Manage escalations and customer expectations with transparency and timely updates • Define and refine ITIL-based practices (change, release, capacity, knowledge, etc.) to improve service efficiency • Maintain continuity plans to recover systems and services during major outages or disasters • Collaborate with internal teams (support, sales, R&D, professional services) to deliver a 'Customer First' strategy • Represent the brand with customers at a senior level , building trust and providing consultative advice on service delivery, costs, and functionality • Act as a technical advisor, understanding customer environments and sharing insights internally • Guide customers through upgrades, new releases, and best-practice solution deployments • Conduct quarterly or consultative reviews to identify trends, recommend improvements, and resolve obstacles • Maintain product knowledge and support documentation to enable effective solutions • Support team development through training objectives and process best practices • Support other tasks or projects as assigned to meet team and business needs