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Secure greatness™
Client Operations Specialist – Strategic
Location
Florida + 4 moreAll locations: Florida | Kansas | Mississippi | Missouri | Texas
Posted
21 days ago
Salary
0
Seniority
Mid Level
Job Description
Client Operations Specialist – Strategic
Optiv
• Support assigned Client Managers by producing accurate and timely sales quotations for new product and services business using SalesForce.com (CRM system). • Provide outstanding and enthusiastic client service and communication both by phone and email. • Respond quickly and accurately to requests from inside resources as well as outside clients. • Prepare and submit accurate orders to purchasing. • Help ensure deals are registered through partnership with the Deal Registration Desk. • Provide system reporting or analytics to the Client Manager, operations, and management upon request. • Multi-task ongoing activities from multiple people in a fast environment while producing accurate and timely new business quotations for products and services. • Develop and retain product and industry knowledge to be used to identify expertise. • Commitment to developing knowledge and experience. • Provide historical pricing analysis to Client Manager upon request. • Act as liaison between Client Manager and operations/services organization. • Perform other duties as assigned.
Job Requirements
- Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred.
- 2 or more years of experience in Business-to-Business Sales/Client Services role required.
- Intermediate level experience with Microsoft Office; Specifically Microsoft Outlook, Word and Excel.
- Internet navigation required.
- 2 years of experience in technical or information technologies industry preferred.
- Prior experience in Client Relationship Management software (CRM) required.
- Salesforce.com experience preferred.
- Ability to work in a sales partnership setting, where workflow is determined by incoming requests required.
- Ability to build relationships and trust with internal and external partners/clients.
- Ability to prioritize tasks to align with particular deadlines.
- Superior organizational skills, independent judgment and functional arithmetic skills.
- Ability to calculate figures and amounts such as discounts, margins, percentages
Benefits
- A company committed to our inclusive value through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities
- “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
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