Title: Clinical Specialist II (RN), Quality Location United States - Remote Employment Type Full time Location Type Remote Department Patient Care Clinical Operations Job Description: About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About the Role OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. This is an incredible opportunity to support the Clinical Quality team in a fast-paced, innovative company that puts the patient at the center of everything we do. This role is for a clinical care professional with a demonstrated passion for clinical quality and exceptional attention to detail. This pivotal Registered Nurse role offers a unique opportunity to contribute to OpenLoop's commitment to clinical excellence. Supporting the Director of Quality, you will help drive key initiatives that optimize clinical outcomes, ensure adherence to best practices, and maintain high standards of patient care. This role leverages your clinical expertise and analytical skills to support continuous quality improvement across programs and enhance the safety and effectiveness of care delivery. What You'll Do - Collaborate closely with the entire team to provide essential support in key areas. - Conduct in-depth Root Cause Analyses (RCAs) of submitted incident reports, employing a meticulous and systematic approach to identify underlying factors. - Develop actionable improvement strategies based on RCA findings. - Provide targeted outreach to providers, focusing on education and feedback. - Track individual provider quality metrics to support performance improvement initiatives. - Assist the Director in overseeing all quality initiatives to ensure consistent high-quality care across the organization's diverse programs. - Develop a comprehensive understanding of all program operations and their unique requirements. - Conduct regular audits to verify clinical compliance with established treatment protocols. - Monitor adherence to service level agreements to ensure quality standards are met. - Monitor and analyze both provider and patient satisfaction data to identify areas for improvement in care delivery. - Contribute to ensuring consistent adherence to established standards of care among all clinicians. - Assist in overseeing and developing a robust system for tracking laboratory results and other critical clinical elements, tailored to the specific needs of each program. - Collaborate with program leadership to define essential data points and establish efficient tracking mechanisms. - Serve as a vital liaison between the company and clients, effectively addressing provider-related concerns and patient complaints regarding providers in a professional and timely manner. - Utilize strong communication and problem-solving skills to ensure positive resolutions and maintain strong client relationships. - Serve as an integral member of an interdisciplinary care team, collaborating effectively with colleagues to deliver exceptional patient care. - Maintain confidentiality and adhere to HIPAA regulations when handling patient information. - Participate in ongoing training and professional development activities to stay updated on survey protocols, healthcare regulations, and best practices. - Meet productivity targets and quality standards established by the organization. - Participate in training and onboarding. - Complete additional project work as assigned to support continuous improvement of team operations and patient experience. - Other duties as assigned. Who You Are - 5+ years of clinical experience (telemedicine, acute care, or case management preferred). - Strong understanding of clinical quality principles and best practices. - Excellent attention to detail and analytical skills. - Experience with data tracking and reporting. - Strong communication and collaboration skills. - Proactive, solution-oriented mindset with a focus on continuous improvement. - Experience in quality assurance, training, or operations is a plus. - Strong organizational skills with the ability to manage multiple priorities. - Proficient with telehealth technology and EHR systems. - Ability to troubleshoot technical issues and support others. - Commitment to high-quality, patient-centered care. - Ability to work independently and in a fast-paced team environment. - Professional, reliable, and timely. - Telemedicine or virtual care experience preferred. Our Benefits In addition, for salaried positions you would also be eligible for: - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Generous PTO and hybrid-work flexibility - 401(k) + Company Match - Life Insurance, Pet insurance, and more Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

Role Description We are hiring two QoS Specialists to strengthen our Operations team. You will proactively supervise site stability, drive continuous improvement in service delivery, and ensure high levels of customer satisfaction. As a key liaison between internal teams and external partners, you will reinforce our operational excellence through rigorous monitoring, detailed reporting, and a strong sense of ownership over the service lifecycle. - Performance Monitoring: Supervise daily site stability and performance to ensure consistent service quality. - Incident Management: Identify, analyze, and escalate incidents with high attention to detail. - Stakeholder Coordination: Liaise between internal teams and external partners to ensure timely issue resolution. - KPI Reporting: Track QoS metrics and maintain rigorous documentation and follow-ups. - Operational Excellence: Drive continuous improvement through root cause analysis and preventive action plans. - Customer Support: Provide professional communication on customer-facing topics to ensure high satisfaction. Qualifications - Bachelor’s degree in a technical field. - 4+ years in QoS, network supervision, or operations. - Proven experience in technical customer-facing roles. - Proficient written and spoken English for global client interaction. - Immediate contributor with no other professional or academic commitments. - Analytical, proactive, and capable of managing multiple priorities. Requirements - Demonstrates complete ownership of their responsibilities and does not require constant rectification or supervision. - Is highly organized and experienced in drafting constant reports and structured follow-ups. - Possesses a deep understanding of service delivery processes and performance monitoring tools within Telecom or IT infrastructure environments. Benefits - Competitive Compensation: A comprehensive salary package. - 100% Remote in a Full-time position: 9 AM to 6 PM local time + 1 hour break. - Paid Time Off: Inclusion of paid leave and recognition of National Public Holidays. - Professional Tools: Provision of a company PC to support your remote workspace. - Growth & Development: Dedicated training and mentorship to ensure you become an immediate contributor and excel in your role. - Overtime: Fully compensated, required depending on operational needs, may include coordination across time zones. Company Description Azurreo is a global services company specializing in technology, telecom, and engineering. We support industry leaders around the world by providing innovative and agile workforce solutions, project deployment, and local field services. With a presence in multiple countries, our teams are dedicated to helping clients deliver high-impact outcomes through operational excellence and technical expertise.

Role Description As a Specialist, Workforce Planning, you'll dive into data that shapes how our teams operate and succeed. You'll analyze trends, generate insightful reports and support forecasting activities that keep our operations running smoothly. Your analytical mindset will help identify patterns that drive smarter decisions across the organization. You'll collaborate with cross-functional teams, bringing a proactive and curious approach to every challenge. This is your chance to grow your skills while making a tangible difference in how we work. Remote Position 📍 Approved hiring locations: Alabama, Arkansas, Arizona, Florida, Georgia, Idaho, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Missouri, Mississippi, Nebraska, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, and Wyoming. Key Responsibilities: - Assists management with the resolution of scheduling and attendance adherence issues by serving as primary point of contact for agent scheduling requirements and issues across multiple contact center sites. - Manages the associate attendance call line comparing call-ins to attendance and staffing plan. - Recommends action plan to address gaps in attendance and staffing plan. - Documents attendance issues for agents and communicates scheduling and attendance concerns to operations leadership. - Provides information to associates on attendance procedures and leave options and escalates issues to operations managers when disciplinary action is required. - Assists in the generation of staffing forecasts by analyzing key staffing indicators from scheduling systems. - Determines staffing needs based on predicted workload. - Communicates trends and performance gaps to other workforce planning partners and collaborates with partners to provide recommendations for operational efficiencies. - Evaluates area performance against parameters by monitoring real-time workforce program and agent performance. - Acts as central point of contact for operation impacting issues coordinating response for impacting issues in order to increase response efficiency and limit impact on performance. - Verifies that volume and agent availability align with business needs. - Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders. - Identifies business needs and determines and carries out necessary processes and practices. - Monitors progress and results recognizing and capitalizing on improvement opportunities. - Adapts to competing demands, organizational changes, and new responsibilities. - Models compliance with company policies and procedures and supports company standards of ethics and integrity. - Demonstrates UpToDate expertise and applies this to the development, execution, and improvement of action plans. - Provides expert advice and guidance to others in the application of information and best practices. - Supports and aligns efforts to meet customer and business needs and builds commitment for perspectives and rationales. Work Schedule: Work schedule aligns with standard business hours. Qualifications - 1–3 years of experience in Customer Service - 1–3 years of experience in a Contact Center environment - Basic proficiency in Microsoft Office, including Excel - Associate’s degree in Analytics, Statistics, Computer Science, Mathematics, or a related field - 1 year of experience in data analysis or a related area - 1+ year of experience analyzing data, generating reports, and supporting forecasting activities - Entry-level profile with foundational analytical skills Requirements - 1–2 years of experience using workforce management tools (e.g., IEX platform) - Experience in reporting, monitoring, and tracking performance metrics - Experience working with tools like Salesforce for monitoring operations - Strong analytical mindset with the ability to identify trends and patterns - Proactive, self-motivated, and inquisitive approach - Team-oriented with strong collaboration skills - Effective communication skills (written and verbal) Company Description Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity - unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

Title: Product Specialist Location: Remote - US Work Type: Remote, Full Time Job ID: 45458 Job Description: Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. YOU are a natural at learning new products, solving customers’ issues, and creating sales opportunities. You thrive in an environment of building relationships and facilitating demos and training. You are comfortable speaking and presenting in front of audiences. You enjoy having a hand in developing strategy and promoting solutions. You understand the importance of maintaining consistent delivery of information while on the road and in the field. You are organized and successful at managing multiple projects while maintaining tight deadlines. ARE you self-motivated, detail-oriented, and ready to utilize your problem solving and customer service skills? Are you experienced in working with vendors in areas of pricing, terms of sale, and freight? Are you interested in delivering solutions that drive sustainability, water management, and conservation? HERE at Core & Main, we value the individual, and the unique contributions you bring. Here we support and encourage continued learning. Here we invest in the development and well-being of our people, who are the key to our future. Here we value diversity and want to ensure each voice is heard. Here, our team members thrive as a community. Preferably, YOU have: - Experience in contract negotiations. - Prior prospecting and bidding experience - Water/Utility metering product knowledge - Strong product knowledge 2+ years in related field - Strong communication skills - Strong customer service skills 2+ years in related field HERE, we have: - Continued learning opportunities through our onsite training facility and extensive online learning catalog - Professional development and industry networking opportunities, e.g. Our Women’s Network and community engagement events - Tuition Reimbursement and Tuition Grants - Medical with 100% preventative care coverage, Dental and Vison - Health Savings Account - 401K Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.