Role Description We are looking for dynamic and passionate Relationship Manager, College Success Coach (CSC) to guide and support students in our Fidelity Scholarship Program in the key locations below: - Texas: Dallas, Houston, Austin, San Antonio The primary responsibility of the College Success Coach (CSC) is to provide direct support to students by connecting them to campus-based and other resources that are necessary to ensure academic and personal success. The CSC will design a curriculum that enhances leadership, academic and career exploration, development and success for Scholars and Alumni (where appropriate) and direct students to leverage their campus-based and UNCF provided resources beyond the scholarship funds that are provided. If you thrive in a mission-driven role and excel at building meaningful connections, this is your chance to make a lasting impact! Qualifications - Bachelor's degree from an accredited four-year college/university, an advanced degree preferred. - At least 2 - 5 years’ experience in the field of education, with a portion in a high school (9-12 grade) setting. - Experience in leadership, teamwork, and team building. - Experience in providing student service and developing and implementing curriculum and leadership development programs. - Experience with event planning and project management. - Experience with public speaking and group facilitation. - Standard computer proficiency in Microsoft Suite and social networking tools/platforms. Requirements - Strong empathic skills, active listening, and ability to converse about a range of topics. - Excellent analytical, organizational, and communication (written and oral) skills. - Ability to multi-task and pay close attention to detail. - Highly motivated and self-directed. - Strong interpersonal skills and ability to develop positive collaborative relationships. - Knowledge of student development & retention strategies for a culturally diverse population. - Ability to provide inspirational leadership. - Knowledge of budget development and fiscal management. - Ability to leverage social networks and platforms. - Ability to utilize data to make decisions. - Ability to administer surveys for scholar satisfaction. - Strong presentation skills. - Excellent written and communication skills. - Excellent organizational skills and ability to multi-task. - Self-motivated and self-directed with the ability to work collaboratively and independently. - Experience in working with diverse students. - Experience in developing and providing educational access and retention strategies for students in certificate, and two-year and four-year degree programs. - Experience working with underrepresented students with varying levels of college preparedness and diverse academic and career interests. - Familiarity with postsecondary institutions and their structures. - Knowledge of O365 with intermediate to advanced knowledge in Word and Excel. - Proficient in mail merges and correcting source or cell errors. - Proficient in the manipulation of Excel formulas. Benefits - Medical, Dental & Vision - Vacation, Sick & Personal Leave - Life Insurance (Basic & Optional) - Flex Spending Accounts - 403(b) Retirement Account - Holiday Savings Plan - Annual Success Sharing Company Description The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students.

• Own the day-to-day execution of digital programs across email campaigns, in-app engagement, community, and customer education. • Build and manage automated email campaigns that guide customers through onboarding, activation, and ongoing adoption milestones. • Identify at-risk accounts using health score signals and deploy targeted risk intervention sequences. • Collaborate with CSMs to align digital touchpoints with human-led plays across the customer journey. • Design and launch in-app guides, product tours, tooltips, and banners that drive feature discovery and usage. • Own day-to-day strategy and management of Momentus' online customer community platform. • Create and curate content that drives participation — including product tips, use cases, announcements, and discussions. • Manage end-to-end logistics and promotion for monthly customer webinars, including scheduling, platform setup, speaker coordination, and post-event follow-up. • Create new customer learning content including quick-start tutorials, how-to videos, and structured learning courses that help users build confidence and competency in the Momentus platform.

• Define and execute the strategy for Tithely’s customer community, including engagement goals, customer value, and long-term growth. • Own and manage the community platform and related communication tools. • Develop and implement programs that increase customer participation, engagement, and advocacy within the community. • Lead customer-facing communications during critical incidents such as outages, bugs, maintenance windows, and other high-impact events. • Create and manage lifecycle messaging strategies that keep customers informed without over-communicating. • Establish consistent messaging standards, tone, and communication cadences across customer touchpoints. • Own and scale Tithely’s Voice of Customer program, transforming customer feedback into actionable business insights. • Aggregate and analyze feedback from support tickets, surveys, NPS responses, community discussions, and direct customer interactions. • Build reporting frameworks that surface trends across customer segments, products, and lifecycle stages. • Partner cross-functionally with Product, Sales, Support, and Leadership to distribute VOC insights and influence decision-making. • Track and communicate how customer feedback is acted upon to reinforce customer trust and engagement. • Map and optimize the end-to-end customer journey, identifying opportunities to reduce friction and improve the customer experience. • Partner with cross-functional teams to ensure customer experiences align with intended processes and company standards. • Identify key moments that drive customer satisfaction, retention, and long-term loyalty.

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. • Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. • Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. • Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. • Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. • Regularly update and manage communication with all parties involved in the transaction. • Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.