• Define and execute the strategy for Tithely’s customer community, including engagement goals, customer value, and long-term growth. • Own and manage the community platform and related communication tools. • Develop and implement programs that increase customer participation, engagement, and advocacy within the community. • Lead customer-facing communications during critical incidents such as outages, bugs, maintenance windows, and other high-impact events. • Create and manage lifecycle messaging strategies that keep customers informed without over-communicating. • Establish consistent messaging standards, tone, and communication cadences across customer touchpoints. • Own and scale Tithely’s Voice of Customer program, transforming customer feedback into actionable business insights. • Aggregate and analyze feedback from support tickets, surveys, NPS responses, community discussions, and direct customer interactions. • Build reporting frameworks that surface trends across customer segments, products, and lifecycle stages. • Partner cross-functionally with Product, Sales, Support, and Leadership to distribute VOC insights and influence decision-making. • Track and communicate how customer feedback is acted upon to reinforce customer trust and engagement. • Map and optimize the end-to-end customer journey, identifying opportunities to reduce friction and improve the customer experience. • Partner with cross-functional teams to ensure customer experiences align with intended processes and company standards. • Identify key moments that drive customer satisfaction, retention, and long-term loyalty.

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. • Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. • Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. • Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. • Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. • Regularly update and manage communication with all parties involved in the transaction. • Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. • Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. • Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. • Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. • Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. • Regularly update and manage communication with all parties involved in the transaction. • Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

• Act as the primary point of contact, orchestrating communication between client stakeholders and Foresite’s delivery teams to ensure seamless service execution. • Proactively manage account health metrics and conduct regular business reviews to ensure MSSP services meet established KPIs. • Align client business objectives with long-term protection and compliance goals, ensuring our delivery remains a high-value asset. • Own the full renewal lifecycle for Mid-Market accounts, identifying "at-risk" signs early and developing strategic mitigation plans. • Deeply understand evolving security needs to identify opportunities for upselling additional Foresite services or Google SecOps features. • Provide structured feedback to Foresite leadership to help refine managed service offerings and the overall Mid-Market customer experience.