Role Description The Strategic Account Coordinator serves as the direct liaison between the client, sales, and production facilities, ensuring timely and accurate production of the client’s program(s). Serves as the primary point of contact for mid to large-size clients, focusing on the execution of client programs in order to achieve the objectives of the service agreement in compliance with client expectations, company policies, quality, and profit requirements. May coordinate activities on major transactional or strategic accounts. - Applies knowledge of client’s business requirements to execute successful print/direct mail programs. - Engages clients to gather job specifications and translates their requirements into detailed manufacturing and shipping/postal instructions for the disposition of the client’s products. - Reviews client requirements for adherence to platform capabilities. - Accurately communicates client requirements to internal or external production/service providers. - Confer with clients throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs. - Troubleshoots specifications and enters orders into production, coordinates the receipt of raw and supplied materials and modifies order instructions for manufacturing as needed for flawless execution. - As needed, may design, implement, and manage the pricing functions for the account. - Acts as a communication link between external clients and all internal departments and as a primary point of contact on small and mid-size accounts and/or primary execution-focused contact on large, complex strategic accounts. - Manages and develops relationships with client contacts in order to facilitate a positive experience in the execution of programs and recovery activities. - Expected to provide recommendations that bolster improved quality, client satisfaction, increased productivity, and lower operating costs. - Maintains knowledge of market conditions, pricing, and competitive activity. - Creates/develops process documentation, workflows, and job aids for internal and external purposes. - May manage production against forecast via MRP and/or client inventory item maintenance in applicable systems, producing and analyzing reports. - As needed, may provide data entry responsibilities and set up new items. - May review the quality of the work for other client care staff to ensure all information is accounted for and accurate before execution. - Performs other related duties and participates in special projects as assigned. - May train and mentor other client care staff members. - Maintains current knowledge of all operating procedures, policies, written instructions, and other directives. - Leads medium to large accounts Corrective Action process on behalf of sales/client including investigative root cause and actionable improvements. - May assist with the Corrective Action process on strategic accounts. - Serves as a lead customer service professional on behalf of the customer and internal RRD stakeholders, participating in or leading client meetings or client business reviews. - Facilitates the resolution of production-related problems and conducts appropriate service recovery processes. - Assists in the facilitation of creating prototypes and development of custom print pieces. - As needed, may travel to or work at the client site, production facility, or other sites as required and attends press check with the client. - Manages the production process from order entry until final delivery and invoicing of client’s product, ensuring client requirements are met to ensure completeness. - Maintains active communication with and provide job status updates to customer, sales, and manufacturing as needed. - Ensures that work responsibilities will be covered during approved absences and unplanned absences, including by providing written and verbal status updates to backup. - Assists Sales in developing Business Review Presentations and may participate in the review. - Must be able to work remotely with minimal supervision. - Mentor junior-level team members in the use of tools and/or systems in the position as needed. - May be required to work occasional weekends and holidays as needed. Qualifications - Bachelor's degree in a discipline related to functional work or role or commensurate business experience preferred. - 5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience. - Excellent oral and written communication and presentation skills to communicate effectively with clients and across departments to influence decision making. - Excellent knowledge of computers, MS Office, MS Office, Google Drive/Chrome. - Ability to make presentations and quickly learn new programs and multiple functional areas of the business specific to the job. - Excellent working knowledge of the functional area(s) and good knowledge of primary tools or applications used on the job. - Ability to follow company policy and understand any rules or regulations governing the work being completed and the impact work has on the department or company. - Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs. - Very good ability to proactively listen to others to understand issues and situations and handle conflicts in a professional manner. - Excellent critical and analytical thinking skills in order to manage complex programs and solutions. - Must be a team player and able to successfully partner with other team members to execute processes and programs on behalf of the client. Additional Information - All your information will be kept confidential according to EEO guidelines. - All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. - RRD is an Equal Opportunity Employer, including disability/veterans. - Air Force MOS: 25L1: Logistics Plans and Programs. - Navy MOS: LS: Navy Logistics Support. - Marine MOS: 0111: Administrative Specialist. - Army MOS: 42E: Administrative System Management. - Department: Administration & Customer Service. - Coast Guard MOS: SK: Storekeeper.

Role Description The Account Manager – Client Services (MedComm, Life Sciences) will support clients in the biotech, pharmaceutical, and life sciences industries. The role is responsible for supporting client relationships and ensuring the successful execution of deliverables while contributing to establish long-term partnerships through operational excellence and exceptional communication. Job Responsibilities: - Support the team in a variety of projects including advisory boards, speaker trainings, industry-sponsored events, and content-based projects. - Coordinate and execute project delivery while identifying strategic solutions aligned with client and business goals. - Guide day-to-day project management and collaborate with functional departments to contribute to the timely delivery of programming, services, and solutions. - Attend and manage client-related meetings and communications, including coordination and scheduling status/ad hoc calls, creating agendas, capturing notes, and post-meeting follow-up action items. - Assist in the submission of required assets for material review and approval into required client system platforms (e.g. Medical-Legal-Regulatory Review, Advisory Boards System, etc.). - Collaborate with client stakeholders, such as marketing, legal, regulatory and medical teams, and other stakeholders including physician advisors/consultants. - Conduct background research related to projects, including utilizing the medical/scientific literature, treatment guidelines, and market research results. - Understand disease states, market dynamics, the professional medical education competitive landscape, and current medical and/or regulatory issues related to various products. - Participate in discussions regarding the creation of departmental SOPs addressing processes and procedures necessary to achieve organizational objectives. - Support capturing and managing conference deliverables such as posters and sessions, ensuring accuracy, context, and alignment with client requests. - Other duties as assigned. Qualifications - Excellent verbal and written English skills. - 2+ years of pharmaceutical/biotechnology industry experience in a similar role preferred. - Experience in medical communications, healthcare marketing, or the life sciences industry strongly preferred. - General knowledge of medical sciences, healthcare delivery, and the pharmaceutical/biotechnology industry. - Experience with Veeva Vault - PromoMats system is a plus. - Ability to adhere to multiple competing timelines and project deadlines. - Strong project management skills. - Excellent organizational and time management skills. - Strong attention to detail. - Excellent interpersonal skills. - Ability to interact successfully with a multifunctional team. - Self-directed, works well under pressure with minimal supervision. - Produce high-quality work while managing shifting priorities. - Deliver work in a timely manner and within budget. - Maintain an objective and professional attitude. - Ability to work in a fast-paced, collaborative environment. - Good computer skills. - Occasional travel required. Education - Bachelor’s degree in marketing, communications, business, molecular biology, pharmacology, or related field. Benefits - Fully remote work. - Flexible schedules. - Generous vacation policy. - Affordable health coverage. - Stock options. - Annual bonus.

• Maintain and develop the existing client base through regional marketing and direct sales activities • Identify, qualify and develop new opportunities through prospecting and networking • Manage and maintain your territory’s sales pipeline and target key accounts and vertical markets for development • Achieve assigned monthly, quarterly and annual sales budgets and other regional objectives established by the Vice President of Sales • Provide monthly and quarterly sales forecasts • Manage the day to date activities of sales personnel dedicated to your region. This includes inside sales representatives and sales engineers • Consistently achieve and/or exceed your assigned quotas and revenue objectives • Utilize channel sales resources in your region as necessary • Stay abreast of competitive industry and market intelligence and provide feedback in this area to executive management

• Prospect, develop, and implement location strategies for large, complex organizations. Create new opportunities within high-level accounts and deepen relationships. • Demonstrate advanced industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers within organizations and gain access to executive, enterprise-level decision makers. • Clearly articulate the strength and value of Esri technology as it relates to the SLG industry. Consistently conduct research and pursue professional development to ensure competitive knowledge. • Proactively execute the account management and sales processes for all opportunities in order to meet revenue goals. • Lead account strategies by consistently collaborating with teams across Esri and Esri business partners.