Role Description Fetch is investing in its web presence as a core growth channel. Our marketing websites (fetch.com, business.fetch.com, and our blogs) are the front door for organic acquisition, B2B lead generation, and the next phase of how new users discover and sign up for Fetch. Today, that surface is constrained by a legacy CMS that the marketing team has outgrown, with no internal engineering owner. We're changing that. We are hiring a Technical Lead Manager to start and lead a new team within Growth Engineering, responsible for replatforming Fetch's marketing web stack onto a modern foundation and turning it into a fast, self-serve publishing platform for our marketing teams. This is a hands-on, staff-level technical role with people leadership responsibilities. As the founding TLM, you will: - Set the technical vision for Fetch's marketing web platform, including stack, architecture, migration sequencing, and long-term roadmap. - Lead the migration from our legacy CMS onto a modern platform that enables marketers to publish independently, without an engineering ticket for every change. - Partner closely and continuously with Growth Marketing as your primary product partner, translating their goals into technical roadmaps and shipping the work that unlocks acquisition, lead generation, and conversion. - Stay hands-on in the codebase. Write code, review PRs, and own meaningful parts of the platform yourself, especially in the early days. - Lead, coach, and develop a small team of software engineers across multiple experience levels, and participate actively in hiring the initial team. - Set clear expectations, provide regular feedback, and support career growth and performance management. - Own platform health end to end: uptime, performance, Core Web Vitals, deployment pipeline, caching, monitoring, and incident response. - Collaborate with Product, DevOps, B2B, and Data teams on integrations, analytics, tracking, and shared infrastructure. - Balance delivery velocity with long-term technical health and operational excellence. - Communicate progress, risks, and tradeoffs clearly to stakeholders and leadership. - Foster a culture of ownership, quality, and accountability. - Support engineers in using AI-assisted tools such as GitHub Copilot or Claude Code to improve development velocity, documentation, and code quality. - As the platform matures, help shape the future scope of this team, including web-based account creation and broader funnel optimization work. Qualifications - 3+ years of experience managing or technically leading software engineers. - Strong full-stack engineering background, with significant experience on user-facing web platforms (modern React-based frameworks, TypeScript, headless or traditional CMS architectures, CDN and caching, deployment pipelines). - A track record of being hands-on as a technical leader. You lead by example in the codebase. - Experience delivering customer-facing products at scale. - Ability to evaluate system design, architecture, and technical tradeoffs. - Proven track record of leading teams to ship complex projects. - Experience partnering directly with non-engineering stakeholders, particularly marketing, product, or design, and translating their needs into clear technical plans. - Comfort with ambiguity. You're energized by inheriting a stack with real constraints and shaping the path forward, not executing a pre-defined plan. - Commitment to engineering best practices, including testing, observability, and incident management. - Ability to leverage AI tools to support engineering productivity, code quality, and team efficiency. Requirements - Prior experience leading a CMS migration or web replatforming effort. - Background building or owning marketing websites at scale (strong product-engineering backgrounds also qualify). - Familiarity with the SEO, Core Web Vitals, and analytics requirements that come with marketing-site work. - Experience with headless CMS platforms (Contentful, Sanity, Strapi, or similar) and modern React-based frameworks (Next.js or similar). - Experience hiring and growing a team from the ground up. - Familiarity with experimentation frameworks and A/B testing tooling. Benefits At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

Role Description The Manager, Global Total Rewards leads the design, implementation, and ongoing management of global compensation, benefits, and recognition programs. This role oversees daily compensation operations that ensures total rewards strategies are competitive, equitable, cost-effective, and aligned with the business and global talent objectives. Driving short- and long-term strategic total rewards initiatives that attract, retain, and motivate talent for APAC, EMEA, LATAM and N.A. regions. During a Typical Day, You’ll - Global Compensation Strategy - Design and manage global total rewards frameworks, including base salary planning, annual incentive plans, and equity programs. - Lead compensation reviews that support the organization’s pay-for-performance strategy. - Oversee global market research, benchmarking and analysis to ensure total rewards strategy maintains competitive market position. - Partner with HR and business leaders on compensation decisions, job evaluations, and pay equity initiatives. - Review and approve Salary Increase Request Forms (SIRF’s) for accuracy and adherence to compensation guidelines. - Partner with Workforce Management, Finance and Pricing on budget data and annual Statement of Work price builds. - Maintain policies and procedures related to global total rewards, ensuring compliance with local labor laws and regulations. - Benefits & Wellbeing Programs - Lead the global benefits strategy, including health and welfare, leave management, retirement, time off, wellness, work-life programs, and other employee perks. - Balance global consistency with regional customization to meet regulatory and cultural requirements ensuring benefits are competitive and compliant within local markets. - Promote employee wellbeing initiatives to enhance engagement and retention. - Manage and maximize relationships with vendors, global benefit providers, consultants and other external resources. - Evaluate emerging benefits trends and recommend enhancements based on workforce and business needs. - Lead benefits harmonization efforts during mergers, acquisitions, and organizational changes. - Support open enrollment, new program launches, and change initiatives. - Global Mobility & Recognition - Support global mobility programs including expatriate compensation and relocation policies. - Oversee visa/immigration requirements for global mobility. - Manage employee recognition programs that reinforce company culture and values. - Compliance & Governance - Maintain compliance and governance frameworks for total rewards policies, tax regulations, reporting requirements and processes across all regions. - Support pay-equity analysis and reporting. Qualifications - Bachelor’s degree in Human Resources, Business Administration, Finance, or related field. - Master’s degree or professional certification (e.g., CEBS) preferred. - Certified Compensation Professional (CCP), Global Remuneration Professional (GRP), or similar certification. Requirements - 7+ years of progressive experience in compensation and benefits management, market trends, including global/multi-country programs, preferably in a BPO space. - Experience working with benefits brokers, consultants, and vendors. - 5+ years’ experience in Region-specific leave management compliance. - 5+ years of experience in coaching employees, advising and guiding leaders. - 7+ years of financial analysis and reporting experience preferred. Benefits - Competitive Salary with Incentives - Health/Dental/Vision/Life Insurance - Flexible Spending Account (FSA) and Health Savings Account (HSA) - 401(k) - Vacation/Sick Time and Paid Holidays - Tuition Reimbursement - Employee Assistance Program - Employee Discount Program - Training and Development Programs (Percepta College) - Employee Rewards Program (Perci Perks)

• Provide education to healthcare providers, lab professionals, office staff and financial decision makers on Cepheid diagnostics coverage, coding and reimbursement landscape. • Communicate regional and local coverage and reimbursement issues for Medicare, Medicaid and Commercial payers through internal meetings, payer research, and customer meetings. • Proactively and reactively navigate and address customer inquiries relating to payer coverage, coding and reimbursement. • Support customers with approved resources for denied claims, payer coverage expansion and inadequate reimbursement. • Respond to and coordinate with sale colleagues request for virtual / on-site customer business reviews, coverage and reimbursement support.

• Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients • Communicate and oversee the setup of all required tour offers, inventory requests, tour production, and other ticketing information for the show build to the venue box offices • Provide support and guidance to artist clients and tour personnel when tour offers are being determined • Monitor and maintain event inventory and seat holds, hold releases, flex pricing, rescaling, and dynamic pricing for assigned tours • Provide ongoing reporting to touring team, Live Nation executives, and tour personnel from the first day of presales through the final event date • Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers, and affiliated parties • Oversee tour-wide ticket requests • Collect and analyze inventory data across multiple ticketing platforms • QA events across tours to ensure accurate and consistent event information and set-up • Adhere to Live Nation ticketing initiatives, programs, policies, and procedures • Provide on-site support at local events • All other duties as assigned