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Customer Solutions Engineer
Location
United States
Posted
70 days ago
Salary
0
Seniority
Senior
Job Description
Customer Solutions Engineer
Wand AI
• Build and ship real solutions • Design and implement workflows, agents, and integrations on Wand for live customer scenarios (not just demo toys). • Turn one-off builds into reusable patterns: templates, starter kits, and internal tools other CEs/SEs can reuse. • Own technical quality: performance, reliability, and auditability of what you ship. • Lead technical validation (“Proof-to-Contract”) • Help customers frame clear technical hypotheses: what needs to be proven (accuracy, coverage, latency, safety) for them to buy. • Design lightweight proofs, benchmarks, and evals that credibly answer, “Does this actually work for our data and process?” • Set up simple measurement for before/after: time saved, error reduction, or volume handled. • Support pre-sales and pilots • Partner with Sales to shape and deliver believable demos and pilots that showcase Wand’s differentiators (agentic workflows, governance, complex document workflows, etc.). • Adapt and extend our demo environments rather than rebuilding from scratch each time. • Join customer calls to explain how things work under the hood and handle deep technical questions. • Drive onboarding, adoption, and expansion • Help design and run onboarding plans: initial workflows, training sessions, office hours, and enablement for power users. • Instrument your solutions for usage and value (DAU/WAU, agent-hours, workflow runs) and use this data to guide iteration. • Partner with Customer Success to identify new use cases and turn proven workflows into broader rollouts. • Handle issues with urgency • Debug and triage customer-facing issues, working closely with core Engineering when needed. • Provide clear, customer-ready explanations, workarounds, and follow-ups. • Feed recurring issues back into platform fixes, docs, and playbooks. • Build the CE toolbox and playbooks • Contribute Python scripts, API workflows, and reference architectures that show “the Wand way” to build. • Document patterns for common use cases (e.g., contract review, research copilots, support augmentation) so the next deployment is faster. • Help define and refine internal CE rituals: intake criteria, pilot checklists, and demo/pilot templates.
Job Requirements
- 5+ years in a hands-on technical role such as Sales Engineer, Solutions Architect, Customer/Field Engineer, or Product-adjacent Engineer, working directly with enterprise customers.
- Strong practical engineering skills: Comfortable writing Python in a professional context (scripts, services, ETL, automation).
- Experience integrating with APIs, webhooks, and data sources (files, DBs, SaaS tools).
- Able to design simple, robust systems and debug real-world failures.
- Experience building with LLMs or applied AI systems: Prompting, RAG, or agent/workflow orchestration (homegrown or with tools like LangChain, LlamaIndex, etc.).
- You’ve shipped at least one real application, prototype, or internal tool that used an LLM or similar model in production or a serious pilot.
- Comfortable in front of customers: Can walk through an architecture diagram, show live workflows, and answer hard questions without hand-waving.
- Can listen deeply, translate fuzzy asks into concrete technical work, and push back when a request doesn’t make sense.
- Demonstrated ability to work across the lifecycle: discovery/solution design, proof/pilot build, rollout, and post-launch iteration.
- Bachelor’s or Master’s in Computer Science, Engineering, or equivalent practical experience.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Equipment allowances
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Solutions Engineer III, Corporate
GitHub, Inc.GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together.
Role Description GitHub is expanding its Corporate Solutions Engineering team and we're seeking experienced professionals to enhance our pre-sales support of our corporate customers. As a Solutions Engineer, you'll align technology solutions with customer needs and serve as a trusted advisor. - Develop and maintain technical relationships in the pre-sales stage with business customers and prospects, acting as a key technical point of contact to ensure customer satisfaction and product adoption. - Collaborate with the Corporate Sales team to identify customer business requirements, match them to product features, and provide live demonstrations of the GitHub Enterprise platform. - Serve as an intermediary between sales and technical teams, communicating customer feedback to influence product strategy and contributing to internal knowledge bases. - Educate prospects on product implementation and usage, while advocating for customer interests by sharing feedback within GitHub. - Assist customers in integrating GitHub with existing development tools and workflows, providing technical guidance on DevOps pipelines, code deployment options, and network infrastructure. - Maintain awareness of trends in the Source Control Management industry and contribute to both internal and customer documentation to support product usage and adoption. - Articulate the value of DevOps and DevSecOps to external stakeholders through pre-sales presentations, product demonstrations, and technical documentation. - Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or training sessions for customers. - Participate in the development of sales strategies by providing technical insights and competitive analysis to help position GitHub's offerings effectively against the competitors. - Acts as the voice of the customer and internal advocate by providing feedback and challenges from the customer to internal teams (e.g., product groups, engineers). Qualifications - 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR master's degree in Computer Science, Information Technology, Engineering, or related field, OR equivalent experience. - Business Level Proficiency in both French and English. Requirements - 6+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Doctorate in Computer Science, Information Technology, Engineering, or related field OR equivalent experience. - 1+ year(s) experience in digital transformation using software modernization to drive customer business outcomes. - 1+ year(s) experience in business consulting, consultative selling, or customer facing experience. - Proficiency in enterprise software development and application security practices, including experience with SAST, DAST, and SCA tools, as well as an understanding of GitHub Advanced Security and CodeQL. Benefits - Competitive pay. - Generous learning and growth opportunities. - Excellent benefits to support you, wherever you are.




