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Technical Services Engineer

Location

Massachusetts

Posted

22 days ago

Salary

$95K - $110K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishLinux

Job Description

Technical Services Engineer

DeepHealth

• Project coordination and task ownership while serving as the primary point of contact for customer communication and issue resolution • Serve as the primary implementation resource for client projects from kick-off through completion • Second-level support for healthcare IT systems, including troubleshooting and resolving escalated technical issues • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner • Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues • Maintain detailed records of incidents, solutions, and workflows in the ticketing system • Contribute to the continuous improvement of support processes and knowledge base • Ensure compliance with regulatory standards and internal IT policies • Support key customers and maintain positive relationships, providing updates and guidance as needed

Job Requirements

  • 5+ years of experience in an IT support role
  • Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience
  • Proven IT support experience, preferably in healthcare or clinical environments
  • Strong customer relationship and call center support skills
  • Strong IT, networking, and general computer skills
  • Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows
  • Experience troubleshooting complex applications and software products
  • Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration
  • Familiarity with healthcare IT systems, including EMR and clinical software
  • Experience with ticketing systems and ITIL-based support processes
  • Knowledge of archival and storage media
  • Excellent troubleshooting, diagnostic, and analytical skills
  • Strong written and verbal communication skills
  • Ability to manage multiple tasks, work under pressure, and collaborate across teams
  • Flexibility to work varied hours and participate in on-call rotations
  • PACS/Radiology/DICOM/HL7 experience (Preferred)
  • Radiology workflow experience (Preferred)
  • CompTIA Linux, RHCA, or RHCT certification (Preferred)
  • CCNA/CCNP certification (Preferred)
  • Proficiency in additional languages, particularly for EU or international regions (Preferred)

Benefits

  • Health insurance
  • Paid time off
  • Professional development opportunities

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