• Own the last mile of customer success: ensuring each customer's knowledge, configurations, and processes are set up so that automation works at the right time, on the right things, with the right context. • Dig into customer environments to extract the tacit, tribal knowledge that lives in people's heads (the stuff that's not in any runbook) and structure it into playbooks and knowledge configurations our AI can act on. • Evaluate and tune automation performance: figure out what's firing correctly, what's missing, what's producing poor outcomes. When something isn't working, you own it. You don't escalate to engineering and wait. You treat it as an opportunity to improve the system yourself. • Come to customers with a point of view about their own operations, informed by their data and your experience across other environments. Help them see where their IT processes need to change to get more from automation, not just replicate existing workflows inside our platform. • Recognize patterns across customers. What you learn in one environment should make the next one faster. Turn repeatable insights into repeatable approaches. • Close the feedback loop between the field and the product. When you see confusion, friction, or a gap, you don't just work around it. You surface it, document it, and push for it to be fixed at the source. • Partner with Engineering, Product, Data Science, and Customer Success to translate what you're learning in the field into prioritized improvements that make every future deployment faster.

Role Description El candidato ideal debe contar con experiencia sólida en: - Programación de PLC - HMI - Batch (S88) - SCADA (Ignition, Archestra, FTView) - VFD - Desarrollo de Reportes, Historian, PI Diseño de paneles de control (experiencia en instalación y/o fabricación es un plus importante). Conocimiento fuerte en: - Rockwell Automation - DeltaV (Emerson) - Ignition - Archestra - SQL - C# - Python - Dominio del estándar S88 y sistemas Batch. - Experiencia en entornos regulados (FDA, GMP, 21 CFR Part 11) - Integraciones con sistemas MES o ERP (Es un Plus). - Protocolos de comunicación industrial (Ethernet/IP, Modbus TCP, OPC UA, Profibus, etc.). - Buen nivel de inglés (lectura y escritura). Adicionalmente se valorará: - Experiencia liderando proyectos de automatización (tamaño medio/grande). - Conocimientos en virtualización (VMware o Hyper-V) y arquitectura de redes OT. Qualifications - Experiencia sólida en programación de PLC, HMI, Batch, SCADA, VFD, y desarrollo de reportes. - Diseño de paneles de control. - Conocimiento en Rockwell Automation, DeltaV, Ignition, Archestra, SQL, C#, y Python. - Dominio del estándar S88 y sistemas Batch. - Experiencia en entornos regulados (FDA, GMP, 21 CFR Part 11). - Integraciones con sistemas MES o ERP. - Protocolos de comunicación industrial. - Buen nivel de inglés. Requirements - Experiencia liderando proyectos de automatización. - Conocimientos en virtualización y arquitectura de redes OT.

• Support a legacy architecture (i.e., server/host, Storage Area Network (SAN), switch) and be able to simultaneously convert and support existing and future Hyper-Converged Infrastructure (HCI) architecture. • Manage and maintain legacy backup, SAN to tape, and HCI while providing technical expertise to migrate workloads from on-premises to cloud architecture. • Monitor Storage System operations and verify systems availability. • Interact with network engineers and systems engineers to proactively facilitate integration of storage array systems into enterprise ICT infrastructure. • Perform tasks related to storage provisioning and host integration. • Function as Level / Tier III support for analyzing, troubleshooting, and implementing solutions related to storage technical problems. • Function as a technical resource in storage system support for storage service continuity solution implementation and provide efficient data recovery capability in case of disaster. • Actively involve with third parties engaged in Storage infrastructure projects to ensure acceptable quality of service delivery and, prevent information security incidents. • Perform the functions of systems backup and recovery administrator, and data replication process owner. • Implement data storage management guidelines, policies, standards, procedures, and other documentations for DPKO and DFS field missions. • Responsible for keeping track of existing storage usage and making recommendation for growth. • Provide necessary training and support missions in storage management, backup and restore operation, as required.

Role Description The Product Engineer on the Horizon team plays a critical role in advancing platform capabilities through a combination of building new, next-generation solutions and evolving existing technology. This role is responsible for translating complex operational workflows into intuitive, reliable, and production-ready software. - Working across the stack, this individual partners closely with Product, Engineering, and domain Subject Matter Experts (SMEs) to gain a deep understanding of user needs. - Rapidly turns that understanding into high-quality product experiences that feel innovative, natural, and trustworthy. - Contributes to the development and evolution of core systems, spanning net-new capabilities and enhancements to existing technology across frontend, backend, data, and cloud infrastructure within a regulated, high-stakes environment. - Ensures that what is delivered is not only technically sound but also aligned with business intent, operational realities, and user expectations. - Raises the bar for product quality, system reliability, and velocity as the platform continues to evolve. Qualifications - 2-4+ years of experience building and shipping high-quality, production software. - Strong experience with a modern frontend stack, including TypeScript, React, and/or Next.js, styling systems/libraries, and modern build tooling. - Strong product instincts, great design taste, and a clear sense for building products that feel natural and intuitive to end users. - Experience with rapid prototyping and tools/workflows that enable fast iteration cycles. - Experience building modern backend systems using Python, Go, Rust, or similar languages, including APIs, middleware, ORMs, authentication, authorization, and security-minded application design. - Experience building and shipping software on major cloud platforms such as AWS, GCP, or Azure. - Experience working in a modern software development environment and shipping quickly, with high degrees of ownership. - Comfort navigating and iteratively improving on shared CI/CD, Observability, Reporting, Analytics, and Data-heavy Systems. - Good judgment in ambiguous environments where the problem is not fully defined yet. - The ability to communicate clearly with both technical and non-technical teammates. - A bias toward action: thrives in an environment where learning quickly, shipping thoughtfully, and improving through iteration is essential. Requirements - Experience building workflow-heavy products, internal tools, or systems for operational teams. - Experience in fintech, mortgage, lending, payments, insurance, or other regulated domains. - Experience working closely with operators, domain experts, or customers. - Experience improving product quality, performance, reliability, or developer velocity as a system grows. - Experience working across the stack, from polished UI to backend services to production operations. Benefits - Competitive salary range of $140,000 to $180,000, plus an annual bonus. - Excellent benefits package, which includes medical coverage starting on day one. - Company-matched 401(k). Company Description Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.