• Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders. • Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments. • Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence • Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation. • Utilize Field Service Management tools to coordinate field dispatches and maintenance activities, minimizing customer impact. • Collaborate with vendors and hardware partners to coordinate and streamline maintenance dispatches and technical store visits. • Identify trends and recurring issues through data analysis to develop proactive solutions and process improvements. • Write and maintain reports and procedural documentation. • Drive root cause analysis and ensure effective issue escalation and follow-up. • Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms. • Contribute to a culture of continuous improvement within Customer Operations and Store Support processes.

• Review received bid packages including architectural drawings, specification documents, and bid requirements to evaluate project viability and scope compatibility. • Identify technical scope related to aluminum systems, steel systems, glass types, and associated hardware. • Coordinate with the Bid Coordinator and Bid Manager regarding required documentation (COI, certificates, agreements) and technical clarifications. • Analyze project drawings including: floor plans, elevations, sections, details, door schedules, hardware schedules, specifications. • Identify all relevant aluminium, steel and glazing components required for accurate project evaluation. • Act as the primary technical filter for incoming project opportunities. • Evaluate project suitability before forwarding approved projects to the estimation team. • Maintain and update the bid pipeline and stage in HubSpot to reflect project status and progress. • Identify missing information, inconsistencies, or technical issues in bid documents. • Draft and coordinate formal RFIs to obtain necessary clarifications. • Review project addendums and revisions to identify scope changes. • Coordinate updates with the estimation team immediately to ensure estimates remain accurate. • Provide technical support to estimators during the bid preparation process. • Assist in modifying estimates based on updated project documentation. • Support the team by preparing accurate quantity take-offs, and estimates if required. • Support the team in reviewing technical feasibility of proposed solutions. • Support preparation of bid submission packages. • Verify technical documentation accuracy and completeness. • Own and maintain the bid pipeline within HubSpot; bid stages, deadlines, submission requirements, and project statuses. • Ensure all opportunities are properly associated with projects, companies, and contacts within CRM. • Maintain visibility and organization of the technical bid pipeline to support estimation workflow efficiency. • Coordinate procurement and collection of required bid documents including: Certificates of Insurance (COIs), Bonds, Licenses, Certifications, Safety records, Compliance documentation. • Maintain organized and secure documentation systems. • Work closely with the team to ensure all technical clarifications and updates are communicated to the client before submission deadlines. • Ensure smooth information flow between the Bid Department and Estimation Team.

• Serve as Lead test automation developer utilizing Selenium for Momentum testing initiatives overseeing team of Selenium developers. • Perform code reviews and promote changes through development and release code repository branches. • Coordinate test case development, enhancement development, and defect resolution with development team. • Work with Technical Lead and Testing Lead to coordinate Unit/UAT/SIT/Regression testing events and design, develop, and deliver testing outputs and deliverables. • Design, develop, and maintain automated testing frameworks aligned with enterprise standards. • Evaluate and recommend automation approaches, tools, and best practices to maximize testing efficiency and minimize testing complexity. • Assist in the development of automated testing solutions leveraging Selenium and a supporting array of software development languages and tools. • Ensure automated testing solutions are version‑controlled, traceable, and well‑documented. • Configure, maintain, and upgrade the automation tool environments and related plugins. • Integrate automation tools with CI/CD pipelines (e.g., Jenkins, GitHub, and other automation applications) to enable continuous testing and repeatability. • Manage test environment connectivity, data dependencies, and tool access for the technical and testing teams. • Support testing automation team to achieve high quality testing results and full traceability between test scripts and requirements traceability matrix.

• Supporting and maintaining efficient and effective data collection and reporting processes    • Carrying out vigorous testing and quality assurance to ensure any improvements to existing systems or new systems produce accurate information to a high quality.  • Using Azure DevOps to build and deploy code to different environments.   • Managing ad hoc data requests to support stakeholder needs • Actively investigating ways of utilising the Azure stack and Databricks platforms to present data in clear, concise, and innovative ways and using this knowledge to benefit both internal and external stakeholders.  • Working closely with Business Analysts and Data Engineers to develop innovative data solutions. • Using the Service Now ITSM tool to manage tickets, service requests, incidents and problems to a timely conclusion. • Complying with Data Protection Act and security and confidentiality rules.   • Keeping abreast of appropriate industry and technological developments and applying to LI’s technical capability.  • You may be required to undertake other duties assigned by your line manager as appropriate