• Deliver a seamless, high-quality experience for external partners • Serve as a primary point of contact for partner coordination and ongoing engagement • Lead meeting coordination, including agendas, follow-ups, and clear next steps • Build strong working relationships with community partners, health plans, and providers • Ensure consistency and continuity across all partner interactions • Drive alignment across teams to enable execution • Act as the central coordination point across Partnerships, Account Management, Commercial, Marketing, Product, and Clinical teams • Ensure alignment between program goals, stakeholder needs, and internal priorities • Manage dependencies and communication across multiple workstreams • Drive clarity, accountability, and follow-through across teams • Strengthen visibility and decision-making through data. • Own CRM hygiene and usage across the Partnerships team • Ensure partner activity, engagement, and outcomes are accurately tracked • Use data to inform outreach prioritization and engagement strategies • Develop and deliver reporting and insights to support team decision-making • Build scalable, efficient ways of working • Design and implement repeatable workflows for partnership management • Identify inefficiencies and lead improvements to streamline operations • Support automation and tooling to reduce manual work and increase consistency • Document SOPs to enable scale and standardization across programs • Drive better outcomes through insight and iteration • Track key program metrics and partnership performance • Identify trends, gaps, and opportunities to improve execution • Translate insights into actionable recommendations • Continuously refine processes to improve team effectiveness and impact

• The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. • Projects often involve network, server, or software implementation and upgrades, and PC deployment. • The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. • The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. • Manages multiple, cross-functional and technical projects. • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. • Responsible for managing/tracking program milestones, timeline, and overall deliverables. • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. • Participate in internal process improvements; remove gaps, across multiple teams and functions. • Ensure risks are accounted for and provide risk mitigation strategies. • Be a point of contact for vendor partners and internal stakeholders.

• Manage all aspects of Patient Support Center program operations • Lead and motivate a team of Case Managers • Monitor team’s activity, achievement of SLAs, and KPIs • Ensure compliance with Novartis policies and procedures • Collaborate with various stakeholders including PSC Leaders, Operations, Training, and Marketing

Role Description The Faculty in Master’s Program in Industrial and Organizational Psychology supervises student research, providing mentorship, engaging in scholarly research and professional development, and contributing to institutional service. They play a vital role in fostering advanced academic learning, achieving departmental objectives, and upholding the university’s commitment to excellence. Qualifications - Required doctoral degree (PhD) in Industrial-Organizational Psychology, Organizational Psychology, Human Resources, or Organizational Development. - Demonstrated expertise in core areas of Industrial-Organizational Psychology and applied organizational practices. - Prior teaching experience in higher education, preferably in both face-to-face and online learning environments. - Strong leadership, organizational, and interpersonal skills, with the ability to manage multiple priorities effectively. - Experience with curriculum development, assessment practices, and academic program coordination preferred. - Familiarity with accreditation standards, student learning outcomes assessment, and accessibility guidelines in higher education. - Excellent written, verbal, and collaborative communication skills. - Commitment to student success, inclusive learning environments, and professional excellence. Requirements - Develop and deliver high-quality graduate-level instruction in Industrial-Organizational Psychology in both on-campus and online modalities. - Support program development initiatives aligned with emerging trends and best practices in I/O Psychology, including organizational development, leadership, talent management, employee assessment, workplace well-being, and data-driven decision-making. - Prepare course syllabi and materials, including lectures, exams, and assignments, ensuring alignment with academic objectives. - Submit student grades to the Registrar’s Office by the established deadlines. - Supervise graduate student research projects, including theses, dissertations, and grant-funded initiatives. - Hold regular office hours to support students in their academic and career development. - Conduct mid-term and final evaluations for students each term, providing timely and constructive feedback. - Assess and document student learning outcomes to support institutional effectiveness and accreditation standards. - Actively participate in institutional meetings, faculty meetings, and committees, contributing to program and university initiatives. - Participate in the accreditation process, ensuring compliance with accreditation standards and contributing to institutional excellence. - Develop, update, and review curriculum to maintain academic rigor and address departmental needs. - Submit academic reports and forms accurately and promptly, as required. - Participate in the Annual Graduation Ceremony and other institutional events. - Engage in research, professional development, and course preparation to stay current in the field, enhance course quality, and apply for grants. - Encouraged to conduct research, publish in professional journals, and maintain professional memberships in relevant organizations. - Maintain professional licensure in good standing and participate in continuing education activities. - Collaborate with faculty and staff to promote student success, retention, and program growth. - Maintain accurate records of student performance, attendance, and communications in compliance with institutional requirements. - Report directly to the Program Director and fulfill other duties as assigned. - Mentor students in academic, research, and career development within the field of Industrial-Organizational Psychology. - Participate in program outreach, recruitment, and enrollment-support activities in collaboration with academic leadership, admissions, marketing, and student services, including representing the program at information sessions, open houses, community events, and other approved institutional initiatives. Benefits - Medical Insurance: participation in the group medical plan; with institutional contribution to insurance premium. - Retirement Plan: Employer contribution of 5% of annual base salary. - Life Insurance: Coverage equal to two (2) times the annual base salary; Optional supplemental coverage available. - Short- and long-term disability insurance. - Tuition discount for employees and family members. - Faculty professional development.