• Deliver a seamless, high-quality experience for external partners • Serve as a primary point of contact for partner coordination and ongoing engagement • Lead meeting coordination, including agendas, follow-ups, and clear next steps • Build strong working relationships with community partners, health plans, and providers • Ensure consistency and continuity across all partner interactions • Drive alignment across teams to enable execution • Act as the central coordination point across Partnerships, Account Management, Commercial, Marketing, Product, and Clinical teams • Ensure alignment between program goals, stakeholder needs, and internal priorities • Manage dependencies and communication across multiple workstreams • Drive clarity, accountability, and follow-through across teams • Strengthen visibility and decision-making through data. • Own CRM hygiene and usage across the Partnerships team • Ensure partner activity, engagement, and outcomes are accurately tracked • Use data to inform outreach prioritization and engagement strategies • Develop and deliver reporting and insights to support team decision-making • Build scalable, efficient ways of working • Design and implement repeatable workflows for partnership management • Identify inefficiencies and lead improvements to streamline operations • Support automation and tooling to reduce manual work and increase consistency • Document SOPs to enable scale and standardization across programs • Drive better outcomes through insight and iteration • Track key program metrics and partnership performance • Identify trends, gaps, and opportunities to improve execution • Translate insights into actionable recommendations • Continuously refine processes to improve team effectiveness and impact

• The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. • Projects often involve network, server, or software implementation and upgrades, and PC deployment. • The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. • The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. • Manages multiple, cross-functional and technical projects. • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. • Responsible for managing/tracking program milestones, timeline, and overall deliverables. • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. • Participate in internal process improvements; remove gaps, across multiple teams and functions. • Ensure risks are accounted for and provide risk mitigation strategies. • Be a point of contact for vendor partners and internal stakeholders.

• Manage all aspects of Patient Support Center program operations • Lead and motivate a team of Case Managers • Monitor team’s activity, achievement of SLAs, and KPIs • Ensure compliance with Novartis policies and procedures • Collaborate with various stakeholders including PSC Leaders, Operations, Training, and Marketing

Role Description We are looking for enthusiastic, high-energy, motivated PMHNP to join our team. Interested candidates must have experience, and must be dependable, punctual, and able to communicate professionally. This individual would see telehealth PHP and IOP level patients, primarily with substance use disorder but also some mental health. The ideal candidate also has a background doing medical (FNP). A nurse practitioner is an advanced practice nurse that helps with all aspects of patient care, including diagnosis, treatments, and consultations. Salary is very competitive with great opportunities for financial and personal incentives. Duties and Responsibilities: - Conduct outpatient psychiatric evaluations, to include intake assessments & follow-up assessments, diagnosis, treatment, and ongoing support for individuals with mental health conditions. - Create, communicate, and carry out treatment plans with the patient. - Complete full and appropriate documentation to support professional billing for services. - Interpret test results to diagnose any health issues and provide feedback to patients. - Educate and counsel patients regarding medication compliance. - Prescribe medications when clinically necessary. - Communicate with patients regarding diagnosis and treatment plan. - Communicate with and make referrals to PCPs and/or specialists as appropriate. - Provide services at community partnership locations. - Maintain required licensure, certifications, and CME credits. - Other duties as assigned. Qualifications - Must possess an active & unrestricted license to practice in the state of California. - Must possess an unrestricted DEA license in the state(s) of practice. - Preferred to possess a current board certification by a national certifying body as a Board-Certified Nurse Practitioner. - Eligible for credentialing with all major insurance plans and to participate in Medicare. - Excellent communication, patient relations, time management skills, and safety awareness are required. - Computer literate and experience with Electronic Medical Records.