Role Description As the Guest Relations & Bookings Manager, you will take full ownership of the guest journey — from handling inquiries and reservations to managing guest issues and ensuring smooth check-ins across hotels and short-term rental properties. This role is ideal for a hospitality professional with strong experience in both traditional hotel operations and short-term rental management systems. You should be confident managing multiple booking channels, resolving guest concerns efficiently, and working independently in a fast-paced remote environment. Key Responsibilities - Serve as the primary point of contact for guests before, during, and after their stay, ensuring prompt and professional communication across multiple channels. - Manage guest requests including early check-ins, special accommodations, access support, and property-related inquiries. - Handle guest complaints, urgent issues, and after-hours support with professionalism and efficiency. - Coordinate with housekeeping, maintenance teams, local hosts, and on-site hotel staff to resolve operational and guest-related concerns. - Monitor and respond to guest reviews across Airbnb, Booking.com, Expedia, Google Reviews, and other booking platforms. - Manage reservations, calendar availability, and rate synchronization using Guesty and Uplisting. - Oversee listings and inventory across Airbnb, Booking.com, Expedia, and direct booking channels. - Process cancellations, booking amendments, no-shows, and rebooking requests accurately while adhering to company policies. - Prevent overbookings and efficiently manage room and apartment allocations across the portfolio. - Handle OTA disputes, guest claims, and chargeback cases professionally and effectively. - Support pricing optimization and occupancy management using revenue and dynamic pricing tools. - Ensure smooth guest check-ins, turnovers, and day-to-day operational workflows across all properties. - Maintain accurate guest records, reports, reservation documentation, and administrative systems. - Improve and maintain SOPs, operational processes, and automated guest messaging workflows. - Assist with operational improvements and system optimization initiatives to enhance efficiency and guest experience. Qualifications - 2+ years of experience in hospitality, guest relations, or booking management. - Proven experience managing both hotels/B&Bs and short-term rental properties. - Advanced hands-on experience with Guesty and Uplisting. - Strong understanding of OTAs including Airbnb, Booking.com, and Expedia Group. - Experience handling OTA disputes, cancellations, and guest resolution processes. - Excellent written and verbal English communication skills. - Highly organized, proactive, and capable of managing multiple properties independently. - Comfortable working fully remote while strictly aligning with UK business hours. - Experience using hotel channel managers such as SiteMinder. - Familiarity with dynamic pricing tools such as PriceLabs or Beyond Pricing. - Experience with hospitality automation tools and workflow optimization. - Background in luxury hospitality, boutique hotels, or premium guest services. Benefits - 💻 Fully Remote: Work from anywhere with international teams - 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services - 🤝 Peer Community: Connect with high-performing sales professionals in our network - 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Title: Administrative Assistant In Office locations Chicago, IL time type Part time Job Description: General Summary: The Administrative Assistant will support various departments in the Ghafari office. The Administrative Assistant will be well organized with strong communication skills and be able to work independently on assigned projects. Primary Responsibilities - Provide reception area support by receiving and screening calls. - Schedule and coordinate meeting arrangements. - Order meeting meals, flower arrangements/gift baskets for employees and clients. - Greet guests and provide refreshments when needed. - Assist with travel arrangements for the Ghafari office. - Lend support and assistance to executives in the preparation and editing of projects, speeches, client and employee events, presentations, and creating reports. - Maintain and communicate the conference calendar. - Communicate with clients as requested. - Perform general administrative tasks for the Ghafari office utilizing MS Office and Outlook. - Proactively track and facilitate the production of direct mailings for all business units. - Coordinate with office staff in keeping the office organized and neat. - Communicate and coordinate visitor & guest access with the main reception desk and/or building management. - Communicate and coordinate work orders & service requests with building management. - Manage and track cameras, laser measurement devices and other office-owned tools/instruments. - Manage and track petty cash funds. - Perform related duties as assigned. Required Education and Experience - Associate’s degree preferred - Minimum 3 years’ experience in an Administrative Assistant capacity. Additional Skills - Intermediate skills in Microsoft Suite software. - Excellent oral and written communication skills. - Positive and enthusiastic demeanor in a fast-paced environment. - Excellent organizational skills, detailed oriented and able to manage multiple projects. - Ability to work independently and on a flexible schedule. - Professional manner and approach. Benefits: The hourly pay rate for this position is $18.00 to $20.00. Individual pay is based on factors such as relevant experience, job-related skills, education, and training. Since 1982, Ghafari Associates has taken a personal approach to highly technical projects in complex markets including: aviation, manufacturing, healthcare, retail, hospitality, K-12 and higher education. As a global team of engineers, architects, process designers, and consultants we blend insight with technological innovation helping clients elevate their efficiency, sustainability, and impact. Continuously rated a Top Workplace to Work, Crain’s Cool Place to Work, and a Best and Brightest company to work for in the US, Ghafari has made a name for itself through our culture, employee benefits, and portfolio of projects. Over a quarter of Ghafari employees have diverse identities that are championed by our growing approach to Diversity, Equity, and Inclusion. Ghafari supports hybrid and in-office work environments. Through career mapping, Ghafari employees are encouraged to seek licensure, coached for knowledge growth, and provided opportunities for management and mentorship roles if interested. Our robust internship program recognizes undergraduate and graduate students from across the world, having an over 90% success rate of hiring our interns after graduation. Join our team and work on forward-thinking projects all around the world. Ghafari’s global reach creates an environment where individuals can build professional relationships while building sustainable and cutting-edge facilities. Are you ready to take that leap? Apply Now! Ghafari Associates, LLC is an Equal Opportunity / Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability in order to use our online system to apply for a position at Ghafari Associates, LLC, you may apply for positions in the following ways: Connect to our job portal (https://ghafari.jobs) By fax at 313.436.8624; Attn: Human Resources By mail at 17101 Michigan Avenue, Dearborn, MI 48126; Attn: Human Resources In person at 17101 Michigan Avenue, Dearborn, MI 48126. By email If there are any questions or additional accommodations that are required, please contact for assistance. It is Ghafari Associates, LLC’s policy not to discriminate in its employment and personnel practices because of a person’s race, color, creed, religion, sex, national origin, age, weight, height, marital, pregnancy or parental status, sexual orientation, gender identity, genetic information (including family medical history), political affiliation, military service, status as a qualified individual with a disability or a protected veteran, or any other classification protected by federal, state or local law or ordinance.

• Support onboarding, HR records and compliance maintenance • Coordinate credentialing setup for all new employees • Collect and organize new hire training plan documents • Assist with virtual orientation meetings for new hires • Manage the 90-day review process • Maintain accurate employee credentialing records • Track staff compliance requirements • Conduct quarterly all-staff email audits • Assist with ADP's Learning Management System (LMS) tasks • Support coordination of internal training programs • Process scrub orders and assist with additional HR tasks

Role Description Provide administrative support to the Asset Recovery and Bankruptcy Litigation Section. Reports to the Assistant Section Chief. - Provide administrative and backup support to the section staff, including maintaining calendars, scheduling, filing and reporting. - Coordinate with Section Chief to ensure proper work flow and provide assistance. - Assist with preparation of statistical, agency and other reports. - Review and process payments received by the Section, including but not limited to: - Posting payments to the system - Reviewing balances - Preparing transmittals for payment processing - Communicating with agencies about payments - Interacting and cooperating with Finance to ensure payments are properly and timely processed and paid to agencies - Reporting to the agencies when paid - Coordinate with IT as needed to maintain/improve case management system for finance/reporting purposes. - Serve as point of contact for questions regarding payments received and distributed by the section. - Assist with obtaining court and case information as requested or required by agencies, court personnel, opposing counsel, or by management. - Answer telephone; type and copy correspondence and routine documents. - Assist with docketing pleadings and other documents into case management system. - Assist with daily mail distribution. - Provide research as necessary. - Other duties as assigned by Section Chief and Assistant Section Chief. Qualifications - Experience with Office products – Word, Excel, Outlook, Power Point. - Experience in bookkeeping and/or other financial processing or recordkeeping preferred. - Understanding of working of the legal system. - Regular computer use is required with ability to operate case and document tracking systems, word processing software, spreadsheet software, and email software. - Ability to multi-task in a fast paced – high volume workplace. Company Description The Office of the Indiana Attorney General is an Equal Opportunity Employer.