Registered Nurse Lead Remote, USA Twin Health  At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.  We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here  Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity  Join us in one of our most critical clinician roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As an RN at Twin you make a difference in people's lives every day by providing clinical guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health.  The Lead RN role is a great fit for you if you have experience managing operational initiatives, driving or supervising teams and their work, delivering on results and building rapport with departmental partners. You are also highly motivated, energetic, and focused on  enhancing the quality of healthcare. You have demonstrated the ability to work collaboratively with an interdisciplinary care team in the adoption of new technologies to coordinate care, engage in shared decision making, and achieve successful clinical outcomes. You are comfortable leveraging data in observing trends and developing corrective action plans to facilitate the transformation of member lives. Join Us                                                                                                                                                                                                                                                              This is an exciting role for a Registered Nurse with a diverse healthcare systems background. Join us to use your finely-tuned skills providing patient care and overseeing team successes in accomplishing outcomes. You will also support a dynamic care team in identifying member goals, health priorities and learning opportunities. This will include acting independently to determine methods and procedures on new or special assignments, collaborating with partners and teams, while leading and overseeing direct reports. Other skill set considerations include ability to work efficiently and with competing priorities, comfort with technology and data, as well as employing knowledge of care management principles.  This role will report to nurse management and work within a team structure. A successful candidate for this role will be curious, collaborative and adaptable to member journey and team needs. You will be excited to jump into a day that may look a bit different than the day before, while making improvements along the way and building upon your highly-valued skill set.  Responsibilities - Responsible for overseeing and guiding daily operations of team/unit while providing limited, hands-on clinical duties  - Addresses clinical and administrative concerns such as troubleshooting and issue resolution, ensuring staff coverage and gathering feedback on care delivery systems to ensure safety, compliance, accuracy and standardization - Achieves and upholds Twin service care goals, standards of clinical practice and outcomes, which includes monitoring and managing team performance, meeting SLAs and targets - Guides development, organization and communication of nursing/team/unit policies and procedures - Supports recruitment, training and mentoring of a US-based team/unit - Manages achievement of KPI goals for team/unit and Twin Service outcomes - Aligns and collaborates with cross-functional team leads, and serves as team representative and/or subject matter expert on initiatives and projects  - Works with teams to collect data, insights and front-line feedback to help inform decisions - Promotes member self-care management by utilizing clinical judgment, data analysis and critical thinking skills - Prioritizes and manages individual members along the Twin journey by monitoring health condition reversal trends, conducting lab reviews, supporting medication management - Collaborates closely with team colleagues including nurses, health coaches, providers, and operations teams to drive a seamless experience for members - Provides timely responses and feedback to colleagues regarding member care, escalations and issue resolution  - Organizes accurate records and maintains confidentiality according to federal law and Twin policies   - Generates and analyzes reports as needed for management, identifying trends, anomalies and areas of concerns - Participates in on-going education and performance improvement activities - Additional duties as assigned Qualifications  - Currently active and unencumbered RN license  - Minimum 5 years of direct patient care nursing experience, including 3 years in leadership role (i.e. unit or clinic supervisor, charge nurse, preceptor, other management area). - Required, BSN from accredited school of nursing  - Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care - Demonstrated ability to manage large caseloads and effectively work in a fast paced environment - Proficient with simultaneously navigating the internet and multi-tasking with multiple electronic documentation systems and business tools (Google, Slack, etc.) - Comfort with ambiguity and change - Self-motivated and results-focused  - Quick learner who integrates new knowledge - Organized and detail-oriented  - Ability to handle competing demands with diplomacy and enthusiasm - Ability to work collaboratively with clinical infrastructure and hierarchies - Excellent time management and ability to prioritize work assignments - Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases Compensation and Benefits   The compensation range for this position is $90,000-$112,000 annually.  Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin - A competitive compensation package in line with leading technology companies - A remote and accomplished global team - Opportunity for equity participation  - Unlimited vacation with manager approval - 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents - 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options - 401k retirement savings plan We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

Role Description - Realizar atendimento aos clientes por voz, com comunicação humanizada, empática e foco em soluções personalizadas; - Identificar oportunidades e ofertar produtos e serviços financeiros de forma consultiva e dinâmica, contribuindo para a fidelização dos clientes; - Atuar com foco em metas e resultados, buscando superar objetivos de vendas e garantir uma excelente experiência ao cliente; - Esclarecer dúvidas, atender solicitações e solucionar demandas com agilidade, qualidade e excelência no atendimento; - Proporcionar uma experiência positiva em cada contato, assegurando a satisfação e o relacionamento com o cliente. Qualifications - Ensino Médio completo; - Experiência anterior com atendimento ao cliente e/ou vendas; - Boa comunicação verbal, perfil proativo e foco em resultados; - Residir na cidade de São Paulo ou em cidades do interior localizadas em um raio de até 200 km da capital. Company Description - Empresa do segmento financeiro e varejista, focada em soluções de crédito, pagamentos e excelência no atendimento ao cliente.

• Manage and support a team of call centre agents, ensuring performance targets and quality standards are met • Handle workforce planning, scheduling, training coordination, and team performance reviews • Communicate effectively with internal teams and external stakeholders across time zones • Maintain accurate records of team KPIs, call quality scores, and operational reports • Use relevant tools such as call centre platforms, CRM systems, and workforce management software • Support the wider business with escalation handling, SLA management, and customer satisfaction initiatives • Identify opportunities to improve team efficiency, agent performance, and customer experience

Role Description Provide customer service to producers and contract owners by effectively responding to incoming phone calls related to variable and fixed annuity products. - Perform outbound phone calls, as needed, to complete the fulfillment of requests and follow up on inquiries. - Effectively and efficiently communicate with customers by adhering to established call center protocols and performance standards. - Update information in administrative and workflow systems to process producer and/or policyholder requests and claim requests within established time and quality standards. - Remain current on changes and updates for products, processes, and operational procedures to ensure compliance with all required regulations and standards. - Must maintain strict adherence to schedule, have excellent time management skills, and be energized by front-line customer service delivery in a fast-paced environment. - Provide suggestions for improvement of current processes to management. Company Description