Role Description Provide customer service to producers and contract owners by effectively responding to incoming phone calls related to variable and fixed annuity products. - Perform outbound phone calls, as needed, to complete the fulfillment of requests and follow up on inquiries. - Effectively and efficiently communicate with customers by adhering to established call center protocols and performance standards. - Update information in administrative and workflow systems to process producer and/or policyholder requests and claim requests within established time and quality standards. - Remain current on changes and updates for products, processes, and operational procedures to ensure compliance with all required regulations and standards. - Must maintain strict adherence to schedule, have excellent time management skills, and be energized by front-line customer service delivery in a fast-paced environment. - Provide suggestions for improvement of current processes to management. Company Description

Role Description Integrated Sleep Care, a MedBridge Healthcare Company, is expanding our remote operations team and is seeking a Patient Service Representative (PSR) to support patients, providers, and internal teams. This role is ideal for someone who enjoys customer service, scheduling, and working in a fast-paced healthcare environment while working fully remote. What You’ll Do: - Schedule new patient appointments and adjust existing appointments - Answer inbound calls from patients and providers and route appropriately - Initiate outbound calls to patients, caregivers, and providers as needed - Obtain, maintain, and document medical records - Verify and manage patient information in electronic systems - Provide support and guidance related to equipment, portals, and applications - Manage provider schedules and support operational workflows - Document all interactions in electronic portals and systems - Participate in team meetings, huddles, and ongoing communication - Remain available and online during scheduled work hours - Support reporting and communication efforts as needed Schedule: Monday through Friday, 8:00 AM to 5:00 PM CST Qualifications - High School diploma - Strong customer service and communication skills - Experience supporting patients and providers in a healthcare setting preferred - Comfortable handling high call volume and multitasking - Strong organizational and time management skills - Proficient with electronic medical records, Microsoft Word, and Excel - Ability to work independently while collaborating with a remote team - Bilingual not required, but a plus Benefits - Medical, dental, and vision insurance - Generous PTO and paid holidays - 401(k) with employer match - Company paid life insurance - Employee assistance program - Fully remote Monday through Friday schedule - Company provided computer and equipment - Work with a nationally recognized leader in sleep services Company Description Join a patient-focused healthcare organization offering stable schedules, strong benefits, supportive leadership, and opportunities for long-term growth within the sleep medicine space.

• Turn incoming calls and online leads into confirmed self-storage rentals • Guide customers through unit options and pricing, matching needs with solutions • Upsell when appropriate to boost revenue and occupancy • Handle move-out calls with empathy—aiming to retain customers through tailored rebuttals • Log customer interactions in the CRM with accuracy and timeliness • Hit key performance targets: conversions, follow-ups, and call volumes • Collaborate in team huddles and training sessions to stay sharp • Provide top-tier, on-brand customer service every time

• Turn incoming calls and online leads into confirmed self-storage rentals • Guide customers through unit options and pricing, matching needs with solutions • Upsell when appropriate to boost revenue and occupancy • Handle move-out calls with empathy—aiming to retain customers through tailored rebuttals • Log customer interactions in the CRM with accuracy and timeliness • Hit key performance targets: conversions, follow-ups, and call volumes • Collaborate in team huddles and training sessions to stay sharp • Provide top-tier, on-brand customer service every time