• Manage and support a team of call centre agents, ensuring performance targets and quality standards are met • Handle workforce planning, scheduling, training coordination, and team performance reviews • Communicate effectively with internal teams and external stakeholders across time zones • Maintain accurate records of team KPIs, call quality scores, and operational reports • Use relevant tools such as call centre platforms, CRM systems, and workforce management software • Support the wider business with escalation handling, SLA management, and customer satisfaction initiatives • Identify opportunities to improve team efficiency, agent performance, and customer experience

Role Description Provide customer service to producers and contract owners by effectively responding to incoming phone calls related to variable and fixed annuity products. - Perform outbound phone calls, as needed, to complete the fulfillment of requests and follow up on inquiries. - Effectively and efficiently communicate with customers by adhering to established call center protocols and performance standards. - Update information in administrative and workflow systems to process producer and/or policyholder requests and claim requests within established time and quality standards. - Remain current on changes and updates for products, processes, and operational procedures to ensure compliance with all required regulations and standards. - Must maintain strict adherence to schedule, have excellent time management skills, and be energized by front-line customer service delivery in a fast-paced environment. - Provide suggestions for improvement of current processes to management. Company Description

Role Description Integrated Sleep Care, a MedBridge Healthcare Company, is expanding our remote operations team and is seeking a Patient Service Representative (PSR) to support patients, providers, and internal teams. This role is ideal for someone who enjoys customer service, scheduling, and working in a fast-paced healthcare environment while working fully remote. What You’ll Do: - Schedule new patient appointments and adjust existing appointments - Answer inbound calls from patients and providers and route appropriately - Initiate outbound calls to patients, caregivers, and providers as needed - Obtain, maintain, and document medical records - Verify and manage patient information in electronic systems - Provide support and guidance related to equipment, portals, and applications - Manage provider schedules and support operational workflows - Document all interactions in electronic portals and systems - Participate in team meetings, huddles, and ongoing communication - Remain available and online during scheduled work hours - Support reporting and communication efforts as needed Schedule: Monday through Friday, 8:00 AM to 5:00 PM CST Qualifications - High School diploma - Strong customer service and communication skills - Experience supporting patients and providers in a healthcare setting preferred - Comfortable handling high call volume and multitasking - Strong organizational and time management skills - Proficient with electronic medical records, Microsoft Word, and Excel - Ability to work independently while collaborating with a remote team - Bilingual not required, but a plus Benefits - Medical, dental, and vision insurance - Generous PTO and paid holidays - 401(k) with employer match - Company paid life insurance - Employee assistance program - Fully remote Monday through Friday schedule - Company provided computer and equipment - Work with a nationally recognized leader in sleep services Company Description Join a patient-focused healthcare organization offering stable schedules, strong benefits, supportive leadership, and opportunities for long-term growth within the sleep medicine space.

• Turn incoming calls and online leads into confirmed self-storage rentals • Guide customers through unit options and pricing, matching needs with solutions • Upsell when appropriate to boost revenue and occupancy • Handle move-out calls with empathy—aiming to retain customers through tailored rebuttals • Log customer interactions in the CRM with accuracy and timeliness • Hit key performance targets: conversions, follow-ups, and call volumes • Collaborate in team huddles and training sessions to stay sharp • Provide top-tier, on-brand customer service every time