• Manages core HR functions, ensuring project and department milestones are met in adherence to approved budgets. • Administers full-cycle talent acquisition and onboarding processes to ensure the right talent is brought into the organization. • Manages pay and benefits programs; partners with the Payroll Administrator to ensure all data is accurate and compliant for timely employee pay. • Maintains updated employee records (pay, benefits, performance, safety) and ensures all reporting complies with federal and local employment laws. • Leads employee investigations, disciplinary efforts, and terminations by partnering with and guiding people managers in best practices and ensuring sensitivity to confidential matters; develops and delivers internal staff communications. • Develops and implements HR policies and programs that support health and safety, diversity, and organizational effectiveness. • Develops employee training programs and collaborates with leadership on special projects; may manage subordinate staff as the department grows. • Evaluates, selects, and manages ongoing relationships with third-party vendors to provide supplemental HR services to include PEO and EOR partner organizations.

• Lead, mentor, and develop a team of HR Administrators, responsible for different locations Creatio operates in. • Manage day-to-day activities of the HR Administration team, ensuring tasks are prioritized appropriately, and team performance meets the company's high-quality standards. • Act as the escalation point for complex HR operations issues. • Promote a Creatio’s values-led team environment that prioritizes employee experience with care, teamwork, respect and service quality. • Ensure compliance with labour laws, regulations, and internal processes, policies in all locations of hiring. • Manage HR operational processes including onboarding, offboarding, transfers, time off management, and contracting. • Oversee HR data management, ensuring accuracy, confidentiality, and compliance with legal and company standards. • Manage internal systems for people’s data and drive improvements in automation. • Drive digital transformation initiatives. • Develop, implement, and improve HR policies, processes, and procedures. • Partner with Payroll, Finance, Legal, IT and other departments to ensure smooth cross-functional processes. • Provide HR reporting and metrics to senior leadership, identify trends, and recommend actions. • Support employee relations activities by advising managers and employees on HR compliance policies and best HR Ops practices. • Support audits and maintain documentation for regulatory requirements. • Support global HR projects, reorganizations, and workforce changes. • Stay updated on HR trends, technologies, and best practices to propose and drive continuous improvements. • Support the company’s organization structure, adapt organization structure changes.

• Ensuring and maintaining compliance and HR operations in their assigned country in accordance with relevant employment laws and regulations and operational rules and RACI. • Managing leave requests and processing administrative tasks for Employee of Records (EORs), such as applications, HR letters, and enrollments. • Auditing, maintaining, and updating internal and external HR-related knowledge in collaboration with stakeholders. • Providing support to EORs and clients for HR-related questions or concerns through all available communication channels. • Managing standard onboarding and offboarding processes for EORs. • Collaborating on HR project management, specifically for mass onboarding and offboarding initiatives. • Responsible for ensuring the quality of the HR operations in the assigned countries. • Being the subject matter expert for the country's operational quality and knowledge.

• Serve as the main point of contact for clients regarding HR and employment matters within the PEO framework. Provide strategic guidance on employee relations, performance management, workforce planning, and compliance. • Partner with clients to align their business objectives with people strategies. Develop and implement HR initiatives that drive employee engagement, retention, and productivity. • Ensure all HR policies, procedures, and programs are compliant with local labor laws and regulations in countries where clients operate. Assist clients in managing complex HR issues such as terminations, layoffs, and labor disputes. • Oversee all aspects of the employee lifecycle within the PEO service, including onboarding, performance reviews, compensation planning, and offboarding. • Leverage HR data to provide insights to clients and internal teams, enabling better decision-making around talent management, employee engagement, and workforce optimization. • Work cross-functionally with internal teams, including Legal, Payroll, Benefits, and Operations, to ensure a seamless PEO experience for clients. Provide support during client onboarding and transitions. • Support clients in designing and implementing talent development programs, including leadership development, career pathing, and employee growth initiatives. • Act as a trusted advisor during times of organizational change, helping clients manage restructures, mergers, or other significant shifts.